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1 - 6 of 147 reviews
Reviewed 29 December 2017

A bit of a mixed bag. There were both positive and negative aspects of this hotel. First of all the breakfasts were delicious and the morning staff were very kind. There is a nice terrace area outside and a decent sized swimming pool although we didn't use it as it was too cold to do so in December. The things that really spolied our stay were the fact that there was no hot water in our room. We ran the taps for so long and nothing more than tepid water. We mentioned it to the staff downstairs and he just said that the hotel was empty and that we had to run the taps for a while for the water to come through. OK, so we went back upstairs and tried again and whaddya know? There was steaming hot water coming out straight away! The next day the same thing happened. No hot water, went down to tell the staff and they advised us it just takes a while. Went back to the room and hey presto - boiling water coming from the taps immediately. We are not unreasonable people and understand that it is not economical to heat all the water for an empty hotel but why didn't they just tell us this instead of lying? We wouldn't have cared if he had just told us to let him know when we needed hot water so that he could turn on the boiler. We just found it dishonest and it really put us off. The second thing was the live wire in our bedroom (Room 210). The front casing of the lightswitch had been removed leaving an exposed electrified live wire in our room right by the door, so when you come in it would be so easy to fumble for the light and accidentally put your finger in and electrocute yourself - something that happened to my partner! We also advised the hotel staff of this but he just gave us a sympathetic "oh diddums" look and that was that. It is really dangerous and we have attached the photos to this review to prove it. Thirdly, whenever the night staff started there would suddenly be about 5-10 different men (night porter's friends?) all gathered in the lobby and we would be mysteriously disconnected from the Wifi while they were all using their phones and chatting up any female guests who came down looking for a bar of signal.
We are in no way in the habit of writing bad reviews (as you can see from my TA account) and we were not exactly expecting the Ritz but we did expect to not be electrocuted and to be able to wash our hands in warm water!!!
The hotel was out of season and a bit sad. The fittings in the bathroom were cracked and the whole room was badly designed. The room was large and the bed comfy but we would never go back and couldn't recommend this hotel to anyone.

Room Tip: Book somewhere else. Failing that, don't take room 210 unless you like the idea of flirting with death.
  • Stayed: December 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank lilibarca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2017

One could forgive that some of the things do not work in the room, such as the TV, but to have to look out onto a brick wall is just unacceptable. Nobody wants to do that and to be just laughed at by the staff was unhelpful. The Dutchthat also stay here seem to have the better rooms and there are some rooms with a view, but ours has no view.

The rooms are small and basic. The hotel is located a 30 minutes walk from the medina in a backstreet. I assume Explore booked this because they pay very little for the rooms...but such experiences spoil the holiday.

Unless you can secure a room with a small balcony when booking best avoid this place.

Room Tip: Room with a pool view and / or balcony
Stayed: November 2017, travelled as a couple
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

Stayed a couple of days here. Location is far from the Old City but that was a good thing for us because the stretch of beach we were on was quiet. The beach is literary 5 minutes walk away. The rooms were clean. The only problem was the space and room I received were insufficient for a family of 4. I didnt get a balcony room so that made space a bit tighter. The staff and owners did their best to accommodate us.

Stayed: August 2017, travelled with family
Thank Ahmad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

We stayed at the Al Jasera for a few days for the music festival in Essaouira. We booked it with booking.com as usual and arrived by coach from Marakesh. The taxi brought us here from the coach area for 10 dirams. We were met by very friendly staff and shown to our room, a double facing the front with en suite bathroom. Our bed was comfortable, the tv worked, there was plenty of hot water and breakfast available for an extra 5€.
We went into town every day, either walked or took the taxi. It was out of the main part of town although we could still hear the music at night.
We had a very pleasant stay and would recommend the hotel for middle budget travelers.

Stayed: July 2017, travelled as a couple
Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2017

My wife and I stayed at this hotel for four nights Abdulla made our stay lovely experience the staff couldn't do enough for us the first room we were shown didn't have a balcony we said we would like a balcony that wasn't problem we were a given a room with balcony Breakfasts were plentiful rooms cleaned daily to a high standard. lovely stay.

  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Barry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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