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Veranda Pointe aux Biches Hotel
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Reviews (1,332)
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Reviewed 18 February 2018

We stayed at Veranda Pointe aux Biches for 2 weeks with 4 friends & overall had a very enjoyable holiday. Our experience when booking at the a la carte restaurant was not so friendly or helpful, resulting in a wrongly booked dinner date with no apology from the person concerned. On the whole the staff especially in the buffet restaurant & bar were very courteous & friendly.

  • Stayed: February 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jill-cope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2018 via mobile

A beautiful small hotel with good views of the sea.

We stayed at the Veranda Pointe aux Biches from 11th Feb for 1 week.

Staff here are very friendly and accommodating, however I would say I do find the system they have for the all inclusive strange you have to sign for everything you require this I would suggest could be changed to stop the sometimes long wait at the bar.

Rooms are clean, cool have good views of the sea or grounds and have a small mini bar. You will receive a down service In the evenings and the mini bar is topped up daily.

The grounds are clean and beautiful with a large welcoming pool with access to the beach directly from the hotel.

The food was okay however I found it was not varied enough mostly the same type of food on most of the days, we where lucky enough to be here for Chinese New Year and they put on a good show and dinner for the evening.

Disappointing was the Sandy Lane element of the hotel which I was not booked for however I wanted to check it out, it is resrvered for privileged guests. It has the addition of a pool bar, room upgrade, no children allowed and extra restaurant. I couldn't see what the additional cost was for as it was a shared beach and you could pay to dine In the restaurant if you wanted too.

Overall I would come back to this hotel again and I can recommend it as a family hotel.

Stayed: February 2018, travelled as a couple
1  Thank Wendy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2018

A smaller hotel on the beach. Beach was a reasonable size, never overcrowded, always very clean and there are paddle boards, pedalos, canoes and even jelly shoes on the beach for guests to use FOC. It's safe to swim as the hotel has created a semi circle of rocks which encloses the beach/sea area. The swimming pool is a reasonable size for the number of guests as was the restaurant and lounge areas.

Staff were extremely helpful and keen to make sure everything was OK. Room was spotless and spacious and extremely clean All in all an extremely well run hotel.

We were on the all inclusive tariff and (smallish hotel) there is only one restaurant. However there was always plenty of choice and the food was good but we did go out a few times just to ring the changes. There is an annex at the hotel called (something like) "Sandy Villas" and you can book to eat in their restaurantwhere you pay for the food but the drinks are included as part of the general all inclusive package.

  • Stayed: January 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank oldsue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre-Louis C, Directeur général at Veranda Pointe aux Biches Hotel, responded to this reviewResponded 8 March 2018

Dear Member of Trip Advisor,

Thank you for you precious sharing of your recent stay at Veranda Pointe Aux Biches, Mauritius.

Our main objective is indeed offering to all our visitors a most memorable holiday.

We are very pleased that you enjoyed your stay and we hope to be honoured again by your presence soon for other sharing and joyful moments.

Everybody, joins me to send you our warmest greetings and best wishes.

Yours Truly,

Clifford Pierre-Louis
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018

A big thanks to all staff of Veranda Pointe aux biches,
we had a wonderful moment. we had a family room next to the sea.
Room was very clean.
Good service in restaurant all staff always smiling.
Recommend the Spa to everyone .
A Specially mention to Geraldine, Fiona, Christelle, Jeeva, Dev and Terra who made our stay memorable very caring.
Keep it up guys
Good Job.

  • Stayed: February 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Guylene E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre-Louis C, Directeur général at Veranda Pointe aux Biches Hotel, responded to this reviewResponded 27 February 2018

Dear Member of Trip Advisor,

My heart is full of joy reading your review and I am pleased to have a Team giving their best each day to make the difference.

I am fully conscious that my team is important in the achievement of our goal: The Satisfaction of All our Guests.

I encourage them daily by sharing Customers Feedback to them and I welcome their suggestions to find better solutions or ideas in our quest of Continuous Improvement.

It was a real pleasure to have been at your service and to have shared our Mauritian Hospitality with you.

Geraldine, Fiona, Christelle, Jeeva, Dev, Tara and all the family Veranda Pointe Aux Biches thank you for your visit.

It will be a great honour to welcome you again.

Many thanks endlessly,

Clifford Pierre-Louis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2018

We were very well welcomed by Christel at our arrival, there was always smile on her face. The staff seemed to like their working place, which is very important. The hotel activities were cool and relaxing. The food was nice. The atmosphere and hotel’s vicinity was very pleasant. We will definitely come back conditional to a better deal.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank yiannavincent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre-Louis C, Directeur général at Veranda Pointe aux Biches Hotel, responded to this reviewResponded 27 February 2018

Dear Member of Trip Advisor,

We thank you from the bottom of our hearts for your recent visit and we wish to welcome you again as you are now member of our big family.

We are very happy to read that you enjoyed your holiday with us and that the hotel in general was up to your expectations.

Christelle is surely our superstars these days and we are so delighted to have her in the team as she contribute a lot in making the difference.

We all send you our best greetings from Mauritius.

Clifford Pierre-Louis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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