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“Tenth wedding anniversary”

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Constance Belle Mare Plage
Ranked #2 of 13 Hotels in Belle Mare
Certificate of Excellence
Brighton, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Tenth wedding anniversary”
Reviewed 7 July 2012

Overall very enjoyable, initially we were in a Prestige Room with a seafront view, very clean and presentable room; after one week we were upgraded to a juniour suite as we were celebrating our anniversay,again a great room with a massive balcony, however there was evidence of the room not being cleaned that well due to thick layers of dust on a glass shelf and skirting boards/ door.
All the staff are very helpful and friendly, Jack one of the beach front waiters could not be more helpful and really looked after us well,
Golf courses are fantastic.
The restaurants we ate at all offered very good food overall, but the nights that the Citronella restaurant offerd a Table D hote menu, the staff seemed unable to cope and serice was poor despite their best efforts, however the La Spiaggia was exceptional with its service and food and made us feel very special on our anniversay.
The birds in the restuarant in the mornings is an issue when trying to eat your breakfast and having to guard your food.
We were on the golf and dine package which was good value for money, however we felt the minibar and bar prices were expensive.

  • Stayed June 2012, travelled as a couple
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Helpful?
3 Thank Tracyall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Constance Belle Mare Plage, responded to this review, 11 July 2012
With our best wishes for your wedding anniversary we would like to thank you for your time, writing a review and sharing your experience during your stay with us.

We are pleased to read that you enjoyed your overall holiday in Mauritius and that you liked your room. As far as our occupancy rate allows, we are happy to treat our guests with special arrangements for their special occasions. We are sorry that the cleanliness of your room was not exceptional but please be assured that we have done the necessary with our Housekeeping team to ensure improvement.

It’s very kind of you to mention our dedicated staff who always make sure to provide satisfying service for a memorable holiday and we have already shared your feedback so that our team will be even more motivated to keep up our standards.

Our 2 golf courses are worldwide renown and fun to play for amateurs and professionals alike. For beginners, our Pro’s are pleased to give golf lessons in our Marc Farry Golf Academy. We hope that you got the chance to meet our beautiful Java deers which are living in the nature of our Legend Golf Course.

With pleasure we got to know that you had a precious experience in our La Spiaggia restaurant which is just situated on the edge of the beach and therefore the very location for romantic evenings. It’s our pleasure to provide a free candle light dinner to all our honeymoon and wedding anniversary guests.

We regret that you were not fully satisfied with our service during the special theme night “table d’hôte” in the La Citronnelle restaurant. Regular training is given to all our employees to steadily improve our service performance and your comment will be well considered for further training sessions.

Thank you also for your comment about the birds in our main restaurant. As mentioned in one of the previous reviews, Mauritius is a tropical island and usually the resorts have open restaurants. So do we, but we will do our utmost to resolve the inconveniences caused by the birds.

Our Golf & Dine package is well appreciated by our guests since it came to practice in April 2012. Guests booked on this package are granted free house wine and water during their half board/full board dinners in La Citronnelle and the Deer Hunter as well as a drink in the bars on our golf courses after golfing.

These packages means a benefit to our guests while minibar and bar prices are calculated in accordance to the benchmarking with our competitors. We always try to situate ourselves in the middle range.

We thank you once again for your genuine review and would be pleased to welcome you again in Constance Belle Mare Plage or in one of our sister properties.

With best regards
Bruno Le Gac
Resident Manager
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Canberra, Australia
Level 5 Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 5 July 2012

Had a pleasant weekend at the Belle Mare Plage. Without doubt a beautiful property and located on a stunning beach. Food was the issue for me. Firstly the local birdlife like to share breakfast - even pecking off the scrambled egg spoon, in the bread baskets and out of the cereal containers. And the Chefs do not seem to care... amazing! It was really disgusting. Also, the buffet on an evening was slightly dull - no WOW factor at all. Boring, overstewed veggies. Unimaginative salads. Meat was OK - but not fab - as one would expect for the nightly rate. Dress code on an evening is random also (rules on long trousers) - depends who is on duty and who lets you in the Restaurants. Very annoying to say the least. All in all a nice place - but not 5* in food delivery or food hygiene. Still shivering about the birds all over the tables and serving areas...

  • Stayed June 2012, travelled as a couple
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Helpful?
3 Thank Brindle2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Constance Belle Mare Plage, responded to this review, 8 July 2012
Though we regret to know that you were not fully satisfied with your stay at our hotel, we would still like to thank you for your comments. Those are important to us in accordance to our culture of change and improvement.

We are sorry that you were not pleased with the quality and variety of food in our buffet restaurant La Citronnelle and you can rest assured that we have forwarded your feedback to our Executive Chef and his team. This review may inspire their creativity to deliver a higher variety and more imaginative food creations. As Mauritius is a tropical country, we have open restaurants throughout the resort. We still thank you for this comment and will surely do everything possible to minimize the bird disturbance but without interfering in the nature.

Regarding the evening dress code in our restaurants, we are sorry that you have experienced our requirements as randomly decided by our personnel. Indeed we appreciate our male guests wearing long trousers and closed shoes for dinner to create a 5* dining atmosphere.

We want you to know that your comments are appreciated and will definitely be considered in our daily operation procedures.

Once again, we regret that we did not meet your expectations to the fullest. Nevertheless we hope to get the opportunity to welcome you either in Belle Mare Plage again or in one of our other properties throughout the Indian Ocean.

With my personal regards
Gert Puchtler
General Manager
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North London
Level 5 Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 2 July 2012

Belle Mare Constance
We were at Belle Mare, Mauritius in March, 2012 and we thought that we were in heaven. We found the staff extremely courteous, attentive and yet friendly. Nothing was too much for them. Our special thanks to John Narain, PR and Sales Manager who was wonderfully helpful and very professional.
Resort, with its wonderful architecture and fantastic design, was extremely beautiful and clean, set by the blue Indian Ocean with lovely palm trees fringing the powdery silver sand beach under the blue skies and is surrounded by lush and well kept tropical gardens. Beach was kept clean by the staff, there was no shortage of sun beds by the pool or on the beach. We found the beach excellent for swimming, we were reluctant to get out of water as it was so warm and lovely. Food was excellent, served by very friendly staff. It had a fantastic variety of different kinds of foods, catering for all sort of taste buds. The ambience of the restaurants was awesome.
For us the best part was playing golf. Both the courses are beautifully kept. Staff were very charming and polite. Sebatian Pilot, the Golf Director and Ravi, Golf Assistant, at the golf Facilities were very helpful and professional, clearly Sebastian has set a very high standard in managing his staff and has excelled in providing 1st class service to his guests. Our heartfelt thanks to them for making it a very memorable time for us at Belle Mare. The Legend has a lot beautiful features with water, some with tropical lilies which my wife loved and I also liked the Links golf course which I found very challenging. Greens were very fast and true, the fairways were like velvety carpets. Playing on these courses was wonderful. Also on the 13th hole, on the Legend we saw a lot of deer, what an awesome sight. We really enjoyed playing there.
We are already planning to go there again.

Room Tip: Try to play on both golf courses
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  • Stayed March 2012, travelled as a couple
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Helpful?
3 Thank Rafdu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Constance Belle Mare Plage, responded to this review, 7 July 2012
Indeed it is nothing than a great pleasure to read your review. We thank you very much for your detailed comments and assure you, we will share your feedback with all team members. This will motivate everybody even more to turn our guests’ holidays into memorable experiences.

Regarding the surroundings our dedicated landscapers are keen in grooming our gardens and greens to provide an overall beauty of nature and our beach is said to be one of the best around Mauritius, especially on the East coast of the island.

Our Executive Chef and his team of over 100 creative team members will be surely pleased to know you enjoyed our food and restaurants to the fullest.

We are pleased to know that your passion of golf could be satisfied by our two 18-hole renown golf courses set on 140 hectares of nicely shaped greens. Our golf director and his team appreciate your comments and will do their utmost to keep the set standard and to improve throughout. It’s nice to read that you got the chance of an encounter with our little deer population on the Legend golf course which is home to about 120 deer.

We want to thank you once again for spending your time on this review which will definitely be a support for other guests looking for their next holiday domicile.

With best regards
Bruno Le Gac
Resident Manager
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Gloucester, United Kingdom
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 July 2012

Couldn't fault the service, staff are so pleasant and helpful. Rooms spacious and cleaned to a great standard.Excellent beach as described with plenty of sunbeds available. Staff always on hand for those important drinks. On the subject of drinks, they weren't as expensive as led to believe. Just hotel prices! Good choice of food at the buffet, just disappointed that two restaurants were closed during our visit. Would recommend without hesitation and hope to return.

Room Tip: Rooms closer to the spa tend to be quieter. None are are far from the beach.
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  • Stayed June 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jackieanddavem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Constance Belle Mare Plage, responded to this review, 4 July 2012
Thank you very much indeed for your holiday review of Constance Belle Mare Plage.

To keep up our service standard, ensuring the well-being and satisfaction of our guests, our teams are trained and briefed frequently according to the latest requirements of the hospitality industry. But their friendliness and dedication comes from within and lies in the Mauritian nature.

We are pleased to know that you enjoyed our beach which is, with a coast line of about 2km, said to be one of the best beaches around the island.

Your comment about the food and beverage rates is correct as regards the comparison to other resorts of our standard and concerning the destination of Mauritius where many items have to be imported. Our Food & Beverage team as well as our Sales & Marketing team always aims to come across with offers that would suit best the environment and service of Constance Belle Mare Plage.

We regret your disappointment not having had the chance to discover our other two restaurants. Considering the low season, we have decided to close the Indigo beach restaurant and the Blue Penny Café, in order to perform our regular maintenance and restructure works to keep up with the Constance standard and to improve our guests’ satisfaction.

We would be pleased to welcome you as our guests again and hope you will then get the opportunity to experience our two other restaurants as well.

With personal regards
Gert Puchtler
General Manager
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New Delhi, India
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 July 2012

This resort is quite simply stunning. We spent a week here and loved every minute of it. From the moment you arrive until the moment you leave, you are treated like friends by the staff. They look after your every need and make sure you are having a great time.

The rooms are spacious and ours had a fabulous view over the Indian Ocean. Clean and tidy with ample room to put your feet up. One of the great advantages of the room was the large balcony with day bed and couches,which was the perfect spot to quietly while away our time. The bed is big and comfortable and the bathroom is very well appointed with a separate bath and shower, his and hers sinks and a good array of accessories. We really liked the walk in wardrobe, where you can nicely store your luggage and clothes and keep them out of your way for the week.

Restaurants were all excellent. We ate buffets for breakfast every morning at La Citronelle and loved the non rushed feeling of being able to enjoy a 2 hour breakfast. Lovely food freshly prepared and the same at night when you enjoy the buffet there. We also enjoyed a dinner at Deer Hunter. The absolutely exceptional restaurant was La Spaggia where the dinner was excellently executed, brilliant flavours and so theatrical in presentation.

The tennis courts are great for a quick hit and we also played two rounds of nine on the Links golf course which was challenging but not so bad for rank amateurs. A lovely way to spend an afternoon.Legend's golf course looked a little more professional than what we were up for!!

With it's location on the beachfront, brilliant food, service and exceptionally appointed and sizeable rooms, i could not recommend a stay at the Belle Mare Plage highly enough.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Constance Belle Mare Plage, responded to this review, 6 July 2012
It’s a pleasure to read your very detailed review and we thank you for the throughout positive feedback. You can rest assured that we have shared it with all our teams of which every single employee contributes to our guests experiences.

We have taken it with pleasure that you have enjoyed the experience of our Junior Suite. The hotel provides 137 Junior Suites with 96 Suites sea-facing and 41 Suites right at the Beach Front to guarantee the wonderful ocean view to our guests. The walk-in wardrobe is very much appreciated to make our guests feel at home and not on the go by spotting their luggage throughout their stay. All our rooms provide separate bathtub, shower and toilet for the convenience of our guests.

Our Executive Chef and his large team are dedicated to represent the culinary spirit of Constance Belle Mare Plage. Therefore they are always keen in serving high quality food in a range of variety throughout our restaurant outlets. As it’s said “a treat for the mouth – a treat for the eyes” our kitchen teams present their passion on your plate. For Half Board and Full Board guests we also provide set menus in either the Deer Hunter restaurant or La Spiaggia.

We are pleased to read that you enjoyed our sport facilities. Our 4 tennis courts are free of charge for use, so are our two 18-hole championship golf courses. While golfing, our guests enjoy the landscape and on the Legend, if one is lucky, you may get the chance to meet our little population of Java Deer.

For your review we would like to thank you once more and we would be happy to welcome you again as our guests in Constance Belle Mare Plage or in any of our other Constance properties.

With best regards
Bruno Le Gac
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Constance Belle Mare Plage

Property: Constance Belle Mare Plage
Address: Belle Mare, Mauritius
Phone Number:
Region: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Belle Mare
#2 Luxury Hotel in Belle Mare
#2 On the Beach Hotel in Belle Mare
#2 Business Hotel in Belle Mare
#2 Top resorts Hotel in Belle Mare
#3 Family Hotel in Belle Mare
#8 Romantic Hotel in Belle Mare
Price range (per night): ₹ 11,043 - ₹ 79,367
Hotel Class:5 star — Constance Belle Mare Plage 5*
Number of rooms: 278
Official Description (provided by the hotel):
Soft white sand, blue sky dotted with white clouds and turquoise lagoon which beckons long soaks…Stylishly renovated Constance Belle Mare Plage offers comfortable accommodations in a lively and cosy atmosphere; choose from one of the 104 Prestige Rooms, 149 Junior Suites, 6 Deluxe Suites, 18 distinctive Villas or the Presidential Villa for a top-notch island holiday. Seize the opportunity to try new things while having fun. Whether it’s relaxing on the beach or at one of the trendy bars, working out at the gym, pampering at the spa or enjoying water sports, Constance Belle Mare Plage is for an exciting memorable break! Seven distinctive restaurants and six hip bars situated at prime locations await you. And if you are staying with your kids, you will be thrilled to know that they will be having their share of adventures and fun too, at the Constance Kids Club. Set along a stunning 2km white sand beach, in a sheltered bay on the east coast of Mauritius, Constance Belle Mare Plage is a harmonious combination of tropical environment and Constance Chic. Combining space and design, all rooms are thoughtfully furnished and decorated for your comfort. Inspired by the unique beauty of the East Coast; space and style were combined to create comfort, to radiate brightness and to breathe in the freshness of the Indian Ocean. ... more   less 
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Also Known As:
Constance Belle Mare Plage Hotel Belle Mare
Belle Mare Plage Mauritius
Belle Mare Plage Hotel Mauritius
Constance Belle Mare Plage Mauritius

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