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“Fantastic family location”

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Sunway Pyramid Hotel
Ranked #5 of 45 Hotels in Petaling Jaya
Melbourne, Australia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fantastic family location”
Reviewed 22 January 2012

We stayed at the Pyramid Tower Hotel over New Year's Eve. The hotel is located right next to the shopping centre, very convenient as far as I'm concerned (not so much from my husbands perspective). Shops are open from 10am until 10pm. We ice skated with our family (two adults and three children aged 11, 10 and 6). A very fun activity albeit difficult!

The rooms were clean and quite large. We had a connecting room with a king and three singles. You do pay extra for the third single, which I was not informed of when I booked. I did book for 5 and the booking was confirmed. If you do the same I'd advise contacting the hotel to get the actual room rate. It was not much of an extra fee.

The buffet breakfast was AMAZING! Pretty much whatever you'd think of for breakfast.

Staff were extremely friendly and very helpful. Any questions were answered and followed through quickly.

I'd recommend staying here as it is significantly cheaper than the next door resort hotel.

The only difference is, you do have to walk across to the pool. My family thought this was a very novel way of going for a swim and it was not an issue at all for us. The pool is lovely, with the most friendly waiters.

Room Tip: We had a room looking out towards KL city, which we loved. Not really much noise on the 10th floor.
See more room tips
  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marianne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Manager at Sunway Pyramid Hotel, responded to this review, 28 March 2012
Dear Ms. Marianne W,

We are glad that you have had the opportunity to stay with us during your recent family travel to Kuala Lumpur. We are thankful that you chose us as the choice of stay and we hope that you had a great time within our integrated resort and city.

As you are one of our valued guest, your feedback is important to us. We will continue to drive for better services and experience for our dear guest based on your feedback.

Thank you and regards,

The Sunway Resort Hotel & Spa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,156 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (198)
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Hannibal, Missouri
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 January 2012

This is my homebase whenever I travel to Kuala, Lumpur Malaysia. The hotel is the Sunway Pyramid Resort (Not Sunway Pyramid Tower.. the other hotel beside). The resort is where you want to stay. Staff are very friendly and welcoming, they have renovated their first floor breakfast buffet which was previously OK but now excellent. However, the most part I enjoy is their large pool. Enjoy the morning workout at the fitness center and take a nice swim after.The rooms are above average. The hotel is near a water park and mall. Just walk to the mall and you have all kinds of food and shopping. My only wish as improvement is better TV programming and wireless internet in the room.

Room Tip: View of the waterpark
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swimcoach1030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Manager at Sunway Pyramid Hotel, responded to this review, 28 March 2012
Dear Mr. Swimcoach1030,

We would like to thank you for your frequent stay with us. We are grateful for your choosing us as your preferred stay with us during your business travels

We have taken note on your kind feedback. We are working to improvement our facilities and amenities in order to give all our guest a better experience. We hope to be able to serve again in the near future when you travel to Kuala Lumpur.

Thank you and regards,

The Sunway Resort Hotel & Spa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
363 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed 13 January 2012

This a a conference hotel, so the rooms are average, but this is made up for by the excellent service. The restuarant manager, Roy remembered my name and all the waiters remembered my breakfast preferences.
You have to pay for internet access, but can get free wifi in the lounge area.
It is a 30 minute drive from the city centre in KL, but has a wonderful shopping centre attached and an excellent waterpark

Room Tip: Choose a room on the 10th floor facing the water park.
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frankfurness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Manager at Sunway Pyramid Hotel, responded to this review, 28 March 2012
Dear Mr. FrankFurness,

We would like to personally wish thank you for staying with us during your business travel in January. We hope to be able to serve you again in the near future, on your next travel to Kuala Lumpur.

Thank you and regards,

The Sunway Resort Hotel & Spa Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Navi Mumbai, India
Level Contributor
69 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed 9 January 2012

Hi everyone!

So here's my FULL and complete review of the Sunway Pyramid Tower Hotel. -

1. Date of Stay - We were here just before Christmas, so everything was wonderfully lit, music was playing all around, and the atmosphere was festival like right from the gate of Sunway to the entrance to the 2 big hotels here.

2. Lobby and Check-in - Lobby was a simple one. Not very lavish or fancy like the Resort hotel which is a 5-star next door. But it was comfortable, and not crowded! Other reviews have mentioned that the lobby is very crowded, but we there during Christmas holidays and it was not crowded at all. Check-in was quite quick. We reached the hotel at about 11 a.m. The website says the check-in time as 4 pm, so we thought we may as well try. The lady at the counter was helpful, and gave us a non-smoking room with king-bed, and we checked into our room at 12 noon. The bell-boy had taken our bags and brought them up to the room.

3. Room - We were on the 7th floor, and the view from the room was amazing! We were directly facing the lagoon's water park. So ask for a lagoon facing non-smoking room. It was clean and tidy. Coffee and tea facilities and a fridge (no mini-bar, didn't matter), mineral water provided daily, good bathroom. And no, the walls of the room were not thin! We slept peacefully all 3 nights that we were there, and could not hear any noise from outside or adjoining rooms. So no complaints there.

4. Breakfast - Excellent! Good spread, on till 1030, and refurbished, but try to get there latest by 10 to enjoy all that is on offer - croissants, pastries, eggs to order, a malaysian section, indian section, cold cuts, fruits, cereals, pancakes, cheese, etc.etc.. Absolutely great!

5. Wifi - So there is no wifi in the rooms, but you get free wifi in the lobby of the hotel. So it's quite a common sight of the hotel's guests sitting around in the lobby using the free wifi service. I can't remember if they had a USB within the room for laptops, as I wasn't carrying mine, so didn't check.

6. Location - Excellent! Unbeatable location. From KL Sentral the prepaid taxi cost us about MYR 22 with our luggage. It's a 20-minute ride from main KL city, but the idea of staying here is to visit the Sunway lagoon and not KL city. The hotel is ofcourse attached to the Pyramid Shopping mall, and besides there are a host of 7-11, cafe's, pubs just outside the hotel. So a good place to stay even if you don't visit the Sunway lagoon park.

7. Pyramid Shopping centre - is attached to the hotel. No need to go outside in the sun! excellent mall, with an ice-skating rink. The best meal we had here was at Carl jr's - the superstar burger with cheese is probably the best beef burger ever! Also - the money changers here give the best foreign exchange rate in all of KL!! Yeah - better than Sungei wang and Midvalley, which are are the next best places to convert money. DO NOT convert at the kiosks on Bukit bintang. Go into sungei wang and get a better rate!

8. Check-out - was also a breeze. Friendly and quick. To go back to KL Sentral, take the prepaid taxi from outside the mall. Again, its simple - walk from the hotel to the mall in the attached corridor and take the 1st right - keep walking straight and u will come to the exit of the mall which has the prepaid taxi counter.

9. Booking - we got the best rate on ratestogo.com after extensive research. With Breakfast and taxes and SC, it was MYR 1008 for 3 nights.

10. The Sunway Lagoon park - from our hotel room we could see that both the water parks were so crowded, that we just stayed away! On speaking to other guests, they were not very impressed with this park and said it was very crowded, and quite expensive in terms of buying food etc since you are not allowed to carry your own food. So we were just happy to enjoy the mall instead and of course the convenience of our hotel.

A highly recommended hotel for everyone! No complaints whatsoever!!

Room Tip: Ask for a non-smoking room that is lagoon facing.
See more room tips
  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RainmanMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Manager at Sunway Pyramid Hotel, responded to this review, 28 March 2012
Dear Mr. RainmanMumbai,

We would like to thank you for choosing Pyramid Tower Hotel at Sunway Resort Hotel & Spa during your family travel to Kuala Lumpur in December 2011.

We are glad that your stay with us within our integrated resort and city was an enjoyable. We hope to be able to serve you again during your next trip to Kuala Lumpur in the near future.

Thank you and regards,

The Sunway Resort Hotel & Spa Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 30 December 2011

If you've ever been to Vegas, you'll feel right at home at the Sunway Pyramid. It's huge, upscale, convenient, clean, and comfortable. I had a great experience there.

Get the included breakfast, which I found to be delicious and overwhelming in variety. The pool is great, the proximity to the lagoon theme park is convenient if you'll be going there, and the service was great too.

Oh, be sure to get a room with a view of the lagoon! What a view!

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skelly6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunway Pyramid Hotel

Property: Sunway Pyramid Hotel
Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia (Formerly Sunway Pyramid Hotel East)
Phone Number:
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Petaling Jaya
#5 Spa Hotel in Petaling Jaya
Price range (per night): ₹ 4,845 - ₹ 22,608
Hotel Class:4 star — Sunway Pyramid Hotel 4*
Number of rooms: 564
Official Description (provided by the hotel):
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel have direct access to the leisure facilities available at Sunway Resort Hotel & Spa, which includes the free-form landscape swimming pool and the fitness centre. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and choices which are just steps away. At Sunway Pyramid Hotel, located at the hotel’s lobby level is Taste Enclave offering an exciting culinary landscape of 11 specially-selected food eateries and three mini restaurants. For those on-the-go or looking for a quick bite, Kaffeinate is located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks. Alternatively, venture into Sunway Pyramid shopping mall for over 170 food and beverage choices. ... more   less 
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon

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