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Reviewed 28 November 2016

The place just like ur home. Great aceesible. Easy to find food. Can do laundry at hotel.beside the supermarket. But parking u have to pay. But u can get discount rm5. The beakfast is limited but the taste is good.

Room tip: Make a early reservation.
Date of stay: November 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Aimisue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AscottMY, Resident Relations - Assistant Manager at Citadines DPulze Cyberjaya, responded to this reviewResponded 30 November 2016

Dear Aimisue,

Greetings! The team at Citadines Dpulze Cyberjaya are simply delighted that you had an excellent stay with us and we are very grateful for your kind compliments for our Continental Breakfast. Thank you for your succinct and lovely description of our apartment, services and location; as it gives us much pleasure to know that we were able to meet your expectations.

All of us truly enjoyed being of service to you and we sincerely look forward to hosting you on another enjoyable stay with us soon.

Yours sincerely,
Ru Ng
Resident Relations - Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2016

Stayed for 4 days during a business visit in a studio executive apartment. Had all the essential items and they were in good condition. One of the best things was having a shopping complex on the same building with a number of restaurants, so could have a variety for each meal. But room service was not available which was a draw back if you don't want to go out. Fire alarm went off few times during the stay which was a nuisance (they is an advice in the room not to go out until advice through intercom after the alarm rings)

Date of stay: November 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank CM_Arachchi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AscottMY, Resident Relations - Assistant Manager at Citadines DPulze Cyberjaya, responded to this reviewResponded 30 November 2016

Dear M_Arachchi,

Thank you for your feedback.

We are glad to hear your compliments for the facilities of our residence and convenient location. Your kind words will inspire us to continually improve our service delivery.

Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

Yours sincerely,
Ru Ng
Resident Relations - Assistant Manager

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Reviewed 10 November 2016

Never picked us up from airport as scheduled, with no apology. Dirty, smelly rooms and near vomit-inducing smell in dining area. Actually one in our party did at breakfast. Cold food (eggs and things that should be hot), poor service, very dated and in poor repair. Dont bother. I've stayed in country pubs that were better value.

Date of stay: October 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ideaman68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AscottMY, Resident Relations - Assistant Manager at Citadines DPulze Cyberjaya, responded to this reviewResponded 11 November 2016

Dear ideaman68,

Greetings from Citadines Dpulze Cyberjaya.

Thank you for taking the time to share your experience on Tripadvisor and for allowing us another opportunity to address your concerns.

We sincerely regret that you had an unpleasant stay experience with us. Once again, we sincerely apologise for the lapses in service and will work on the planned improvement initiatives clarified earlier. We do hope that you will give us another chance in the near future to redeem the impression that you have of us. Please do not hesitate to contact me direct so I may assist with your future enquiries.

Yours sincerely,
Ru Ng
Resident Relations - Assistant Manager

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Reviewed 6 November 2016

Its worth for your money during your stay.The place that gave you a "home coming" feeling.And you just feel that you're home and thats make me felt i manage to trace the moment that i had with my beloved ones.And i missed him so much.

Date of stay: October 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ZarinaKamal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AscottMY, Resident Relations - Assistant Manager at Citadines DPulze Cyberjaya, responded to this reviewResponded 30 November 2016

Dear ZarinaKamal,

Thank you for your heartwarming review.

It truly means a lot to us that we are able to provide our residents with a comfortable home away from home during their travels. We understand how important comfort is when travelling and far away from loved ones and do try to provide our residents with a seamless stay experience.

We sincerely thank you for making us your preferred accommodation choice and look forward to hosting your next stay with us soon.

Yours sincerely,
Ru Ng
Resident Relations - Assistant Manager

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Reviewed 5 November 2016

Stay for two nights with warm air conditioner even though complaint twice.
Housekeeping only 2 times per week if u stay more than one night even though I requested.
Policy supercedes customer 1st service when u in house.

Date of stay: November 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ezwanazrin Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AscottMY, Resident Relations - Assistant Manager at Citadines DPulze Cyberjaya, responded to this reviewResponded 11 November 2016

Dear Ezwanazrin Z,

Thank you for allowing us the opportunity to address your concerns again.

We would like to kindly clarify that due to the special terms and conditions of your company's contracted rate, the apartment would only be serviced by Housekeeping twice a week. Our standard Housekeeping service is usually provided daily except on Sundays. Nevertheless, please be assured that all new guest arrivals are thoroughly serviced and clean to ensure the apartment is fresh and clean for our new incoming resident. Once again, we apologise if this was not clarified more clearly with you at the time.

Once again, thank you for your valued feedback. We hope we will be able to welcome you back in the near future.

Yours sincerely,
Ru Ng
Resident Relations - Assistant Manager

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