I stayed here with my mum, aunt, cousins, and grandparents for one night in June. We booked two rooms through hotels.com and instantly checked in.

The rooms were spacious although for the price we paid, we did not get any windows. The service was certainly wonderful as they tried their best to accommodate to our requests. Although we requested a non-smoking room, we were given a smoking room, probably due to their lack of space. They were very helpful in spraying the room and trying to get rid of the odour.

I have stayed in many hotels in Kota Kinabalu as I visit my family there twice a year. The hotel's location is great as it is in the city centre and close to all the attractions and food places. There is a convenience store nearby for all your late night needs and the nearby supermarket has all the supplies a traveller needs during his stay.

We were only able to stay one night as they were fully booked out, otherwise we would have definitely stayed longer.

Arrived tired from long flight and was glad to reach my destination at Best Western Kinabalu. The first thing you notice is the musty smell in the foyer. That said though for the price this hotel offers great position and comfortable amenities. Breakfast buffet was adequate. Staff were friendly and more than happy to help plan tours and tend to needs. The music in the bar needs to be turned down though as it made it impossible to have a drink in there.

From check in till departure, I felt like I was staying in a motel with no service at all. Hotel is old & in desperate need of refurbishment. Lift door is so small that big luggages get stuck going in! Hotel room is small and smells musky. Toilet is small, dirty and tiles were stained. Bedsheets have stains, pillows flat & bed springs poke out like a sore nightmare. Room fridge sticks out because it doesn't fit under the old tv cabinet. There is only an old box tv with only a few snowy channels. No bedroom slippers or basic toiletries. Internet is always not working. And to make matters worse, staff don't seem bothered to work or either don't understand English. Front desk manager Mr Musyadi had to be "requested" when I wanted to.complain. He initially told coffeehouse staff Ms Hayati, "why should I come out to see the guest?" And only when I got upset, did he walk over. Without any manners to apologise or attempt to understand my problems, he merely showed me that his laptop internet was working fine & blamed the problem on my company laptop having access issues. When internet suddenly worked, he just pushed the laptop back to me & walked off. Without a word! This is by far the worst attitudeI have seen in a hotel manager. So in conclusion, thiswill be my 1st n last time to step foot here. Others please be aware n choose wisely.