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Reviewed 8 November 2017

We stayed for a week via a Luxury Escape. Can't compare with other resorts as our first time in Kota Kinabalu. Location and view are fantastic. We had a bit of wallet shock with the surcharge so always read the fine print carefully. We opted for the club room which was probably the best move. Staying in the normal rooms would not have appealed as this is a very large resort and just too busy and impersonal. Club rooms were lovely. Staff in the club lounge were exceptional and really looked after us. Friday night bbq was sensational. A must do

Room Tip: Club rooms a must
  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank hoot1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 10 November 2017

Dear casspb,

Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We are delighted to learn that your first time in Kota Kinabalu was with us. It is also great to hear that you loved our club rooms. It was a pleasure for our friendly and warm staff to accommodate all your needs. We hope that the Friday Night BBQ at our property satisfied all your cravings!

We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests.

Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward to welcoming you back on your next trip to Kota Kinabalu!

Ps: Stay updated on the resort's latest happenings and promotions, follow Sutera Harbour Resort's Facebook Page or @suteraofficial on Instagram and Twitter.

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017 via mobile

I had a pleasant experience during my stay in KK. We were well received by a friendly receptionist Carol. The room facing the golf course was spacious. The bed and pillows were very comfy that really put me to deep sleep. From the room we could see sunrise. Like a slow walk along the harbour. The water was extremely clear, we could see fishes and sea urchins. It is very convenient when we make our way to island hoping. Overall nice experience and I would recommend friends.

Stayed: November 2017, travelled with family
Thank Echo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 8 November 2017

Dear Echo L,

Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We are delighted to learn that everything from the beginning of your stay to the end of it was great. We are honored that our comfortable pillows made you achieve the greatest sleeping experience ever! We are proud and grateful to be bestowed with great nature around us and we hope that it has taken your breath-away.

We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests.

Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward to welcoming you back on your next trip to Kota Kinabalu!

Ps: Stay updated on the resort's latest happenings and promotions, follow Sutera Harbour Resort's Facebook Page or @suteraofficial on Instagram and Twitter.

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

Perfect hotel. nice staff. good services. Room are comfortable and clean. Beautiful sea view in pool and room. Breakfast is good it's many choices. But dinner buffer just so so. Anyway, surely highly recommended and will stay again.

  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank ling c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 8 November 2017

Dear ling c,

Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We are glad that everything went well during your stay. We hope the beautiful sea-view you experienced has been nothing short of perfection. We are truly grateful for the beautiful sight of awe-inspiring nature right here at our property.

We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests.

Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward to welcoming you back on your next trip to Kota Kinabalu!

Ps: Stay updated on the resort's latest happenings and promotions, follow Sutera Harbour Resort's Facebook Page or @suteraofficial on Instagram and Twitter.

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

The Sutera Harbour Resort has fresh clean modern rooms with great facilities. The staff are warm, friendly, accommodating and very service orientated.
A fantastic place to have a carefree and relaxing holiday.

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank davidnewc0mb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 8 November 2017

Dear davidnewc0mb,

Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We are delighted to learn that you loved our rooms and facilities. It was a pleasure for our friendly staff to accommodate your stay. We hope you had the best possible relaxation time during your stay.

We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests.

Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward to welcoming you back on your next trip to Kota Kinabalu!

Ps: Stay updated on the resort's latest happenings and promotions, follow Sutera Harbour Resort's Facebook Page or @suteraofficial on Instagram and Twitter.

Best regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017

Perfect hotel if you have children, just felt a bit out of place. Its a beautiful hotel and the grounds are lovely.It also has one of the best sunset views i have seen.
Rooms are comfortable and clean but are slightly dated, did have an issue with our key card as one day one of them stopped working, did not want to walk all way back to reception so thought i would do it on way to lunch as we still had the other one, but while getting changed the door opened in walked a man who said it was his room, his key card worked in our door, turned out they had cancelled one of ours when they set his up, not really sure how but just glad we were still in the room as the safe didnt work either, reception said it could not really happen but it did, also got cancelled a few days later too, but went straight to reception and they said i must have had it near my phone, which can cancel them but my phone was in the room.
breakfast was like a cattle market so really only had a cup of tea, we ate in a couple of the other restraunts and the food was good.
Most of the staff were friendly especially the concierge at the entrance and the staff round the pool areas
like i say lovely hotel but just didn't feel right for us

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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