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“A lazy week lounging by the pool” 4 of 5 bubbles
Review of Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
Ranked #6 of 91 Hotels in Kota Kinabalu
Melbourne, Australia
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“A lazy week lounging by the pool”
4 of 5 bubbles Reviewed 25 April 2012

We spent a week at the Pacific Sutera basically just to chill out. It was a very good choice - I should probably be a bit more generous and say excellent. The facilities were first class - you have the opportunity to use both - Pacific & Magellan. We tried five different restaurants and were very satisfied by the quality and variety of the venues. The pools at both facilities were excellent and we alternated between both for a bit of variety. Staff were always very friendly and accomodating. The golf course was very well masintained. The only down-side was that wireless reception was restricted to the hotel foyer and would not work in oiur room.

Room Tip: A room with a view of the South China Sea is preferable to one which looks out on the golf course
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KWW51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSBobby, Public Relations Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review, 26 April 2012
Dear Guest,

Thank you for staying at The Pacific Sutera Hotel. We are delighted that your stay was nice and you could chill out and enjoy the facilities.

As for the internet service, we would like to inform you that our internet access is available for free in the public areas with a WiFi connection and all our guest rooms have free cable access. If a WiFi connection is needed for the guest rooms, modems are available at the front office for a small daily surcharge.

We appreciate your review on trip advisor and we look forward to your next visit to The Pacific Sutera Hotel.

Kind regards
M.S. Bobby
Director of Communications
Sutera Harbour Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,467 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (567)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
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  • English first
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English first
Australia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 24 April 2012

we stayed at both of the above resorts, loved both, Pacific had better happy hour times at the pool, we stayed in the club rooms at Mag. great sunset snacks and drinks, breaky great at both, would happily stay at either again and again :)

Room Tip: there is some renovation work happening at Pacific, we did phone reception a couple of times, hammer...
See more room tips
  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rosswendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSBobby, Public Relations Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review, 25 April 2012
Dear Guest,

We are happy to know that you tremendously enjoyed your stay and loved The Pacific Sutera Hotel and The Magellan Sutera Resort.

Just as you would love to stay with us many times, we are also thrilled to have you with us many times and we will certainly look forward to your next visits.

As for the renovation works, we are presently upgrading our rooms and facilities at the Pacific Sutera Resort which we welcome you to experience the new look and feel on your next stay with us.

Thank you for your wonderful compliments and taking time to post your review in Trip Advisor.

Best regards
M.S. Bobby
Director of Communications
Sutera Harbour Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
1 review
4 of 5 bubbles Reviewed 22 April 2012

Professional staffs with professional services. Breakfast is awesome !

Room Tip: Not necessary to opt for a sea view, you can ask for Garden View / Pool View and it's pretty nic...
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  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Benghan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSBobby, Public Relations Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review, 25 April 2012
Dear Guest,

Your fantastic praises have certainly made our day at The Sutera Harbour Resort. Thank you so much and we are indeed glad that you chose to stay with us. We will pass your compliments on the breakfast to our executive chef and his culinary team. Our chefs will definitely like to meet you and thank you personally on your next visit to Sutera Harbour Resort.

It was a real pleasure to have you here with us.

Best regards
M.S. Bobby
Director of Communications
Sutera Harbour Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
adelaide
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 April 2012

We spent 13 nights at the Magellan Club and had a wonderful time. The staff were friendly and helpful and our 5 year old loved the kids club! The Magellan club drinks and canapes are a must for watching the superb sunsets. Though the room is slightly dated and facilities are wonderful. We would definitely stay there again.

Room Tip: Stay in the Magellan Club if you have the extra cash.
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  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank katbal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSBobby, Public Relations Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review, 21 April 2012
Dear Katbal,

Thank you for staying at The Magellan Sutera Resort. We are extremely delighted that you spent two weeks in the Magellan Club and took quality time to spend with your family by enjoying the facilites and the food & beverage at the Magellan Club.

We greatly appreciate your compliments and we will definitely convey them to the staff at the Magellan Club. It was a real pleasure to have you here with us and we look forward to many more of your visits to mesmerizing Kota Kinabalu.

May beautiful memories of your experiences in Kota Kinabalu remain forever with you and your family .

In our warm Malaysian hospitality, we would like to say "Terima Kasih" (Thank You) for posting your review in Trip Advisor.

Best regards

M.S. Bobby
Director of Communications
Sutera Harbour Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 20 April 2012

The Pacific Sutera Harbour is a bit run down, but it is going under some significant remodeling. The only problem with that is that there is currently an overwhelming paint small in the corridors which can be a bit nauseating. The rooms are a bit run down for the price you are paying. The hotel provides a free shuttle into KK which stops at the major points. The hotel concierge (Sabri) was exceptionally polite and helpful in arranging for a rental care for me.

Room Tip: If you are willing to spend the extra cash, definitely stay in the Magellan.
See more room tips
  • Stayed January 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JacquesWeber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSBobby, Public Relations Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review, 21 April 2012
Dear Jacques Weber,

Thank you for staying at The Pacific Sutera Hotel. We appreciate your constructive feedback that will help us to improve our facilities and services.

Our rooms are currently undergoing a refurbishment programme which will offer an uninterrupted flow of comfort enhanced by the soft colour palette and subtle shade that will complement a perfect stay at Sutera Harbour Resort. A perfect combination of décor with a sense of simplicity and warm hues will create a sanctuary of your own in our refurbished guestrooms.

We apologize for the paint smelll that caused you some inconvenience. In the process of our refurbishment, we are doing our level best in taking all necessary steps and measures to avoid any discomfort to our guests. Thank you for your kind understanding.

We look forward to your next trip to Kota Kinabalu and we hope that you will give us an opportunity to showcase and let you experience our newly refurbished rooms .

Again, thank you and we appreciate the time you have spent to post your review in Trip Advisor.

Kind regards
M.S. Bobby
Director of Communications
Sutera Harbour Resort

.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Property: Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#4 Luxury Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
Price range (per night): ₹ 7,005 - ₹ 17,677
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Official Description (provided by the hotel):
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah

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