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Reviews (553)
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All reviewswater dispenserseafoodsingle roomlcd tvironing boardshort staygaya streetstandard roomhotel is situatedeasy accesssea viewmin walkstrategic locationkotakkeaterieswaterfront
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Reviewed 13 October 2017 via mobile

I had stayed here since last 4 years. Good news they just completed the renovation and the room is look better compare to last time.

Standard room is quite small, if you travel with family & young children maybe you should book for family room.

The restaurant serve simple food & almost similar menu everyday. (Noodle/fried rice/bread & fruits) There are lot of restaurant surrounding of the hotel so no need to worry if you book room without breakfast.

This hotel close to nearly open Hilton Hotel, around 100m. The popular Welcome Seafood Restaurant also less than 5 minutes walking distance from this hotel.

Stayed: September 2017, travelled on business
Thank AndrewLSa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressKK, Hotel Manager at Cititel Express Kota Kinabalu, responded to this reviewResponded 19 October 2017

Dear AndrewLSa,

Greetings from Cititel Express Kota Kinabalu!

Thank you for your review and we look forward to welcoming your return in the near future.

Regards,
Sherry Yee
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2017

This seems like a no-frills hotel to me. We took a Standard Room with a view. As expected, the room was compact, in other words, small. It would be difficult if there were more than 1 big luggage. Furnishings were fairly new and I was pleased with the good lighting. There was no coffee/tea making facilities in the room. Instead, there's a pantry on every floor where you can get hot/cold water. As for the bathroom, water pressure was good. Strangely, housekeeping did not replenish the single little soap during my 3-night stay.
The bed was comfy. Banging of doors from other rooms could be heard occasionally, as well as the faint piling from a nearby ongoing construction. Otherwise, it was tolerable.
Walk out of the hotel and you can see a variety of eateries. I really liked that! A fast-food joint is just around the corner, while there are coffee shops, seafood restaurants and open-air stalls (at night) in the surrounding area. There's also a convenience store and laundrette just outside the hotel. More eateries could be found further along Gaya Street or the Waterfront, about 20 minutes walk away.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank LLS0811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressKK, Hotel Manager at Cititel Express Kota Kinabalu, responded to this reviewResponded 19 October 2017

Dear LLS0811,

Greetings from Cititel Express Kota Kinabalu!

Thank you for your review and comments. We do replenish guest amenities including soap in the bathroom. In order to be environmental-friendly, our housekeeping will replenish a new soap when the soap become smaller for the room occupied by the same guest. Nevertheless, if guest requests for additional soap, we will still deliver to the room upon request. For check out room, definitely all amenities will be replenished before arrival of next guest.

Eateries are definitely a plus point for our hotel location. Just to add on that there are also some food outlets located at Plaza Shell nearby, around 3 minutes walk from the hotel. Eateries available including a nice cafe, air-conditioned Chinese restaurant, seafood restaurant and a local restaurant serving Sabah Ethnic Kadazan food with cultural performance at night.

We look forward to welcoming your return in the near future.

Regards,
Sherry Yee
Hotel Manager

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Reviewed 8 October 2017

Room is really small,kindly of like Japan hotel.
But it is clean.
Bathroom door is not convenient to open.
Toiletries not refill for the second day.

Location is easy access to food around, 10-15min to gaya street.

Room Tip: Easy to eat
  • Stayed: October 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank SooHin_Ong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressKK, Hotel Manager at Cititel Express Kota Kinabalu, responded to this reviewResponded 19 October 2017

Dear SooHin_Ong,

Greetings from Cititel Express Kota Kinabalu!

Thank you for your review.

We do replenish toiletries except soap or other amenities that has not been used at all. In order to be environmental friendly, we replenish soap either when the soap become smaller or alternate day when the room is occupied by the same guest. However, thank you for your comments and we will keep it for reference and look for further improvement in future.

We look forward to welcoming your return in the near future.

Regards,
Sherry Yee
Hotel Manager

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Reviewed 3 October 2017 via mobile

A basic bed and small, a very tiny for a one night sleep only. It's good room and the toilet showers are clean as I will need a a minimum.
There's no window either which I would like, it's Okie for one night. Mattress could be a bit firmer, for a better sleep.
Breakfast buffet sparse with fried noodles, rice, a couple of fruits, and toast.

Stayed: October 2017, travelled on business
Thank Wolv3rin3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressKK, Hotel Manager at Cititel Express Kota Kinabalu, responded to this reviewResponded 19 October 2017

Dear Wolv3rin3,

Greetings from Cititel Express Kota Kinabalu!

Thank you for your review. Well noted your comment on the mattress quality.

We look forward to welcoming your return in the near future.

Regards,
Sherry Yee
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017

the room we all satisfied with the price and all good. bathroom n room clean . iron n water dispenser placed outside the room. i have a space to pray also.

tooth brush n paste provided also with shampoo n soap.

Room Tip: with windows
  • Stayed: July 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank myra214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressKK, Hotel Manager at Cititel Express Kota Kinabalu, responded to this reviewResponded 9 August 2017

Dear myra214,

Greetings from Cititel Express Kota Kinabalu!

Thank you for your feedback. We are glad to read that you enjoyed staying with us.

We look forward to welcoming your return in the near future.

Regards,
Sherry Yee
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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