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“Great location, clean and safe hotel”

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Cititel Express Kota Kinabalu
Ranked #20 of 92 Hotels in Kota Kinabalu
Reviewed 22 April 2012

The hotel location is excellent. The area around it is not so cramped up with a lot of people or night markets, so it’s definitely peaceful and safe. But if you need supplies or food, there are a lot of nearby restaurants, malls and a pharmacy. It is located in the middle of a commercial place called Asia City Complex. A big mall called the Centrepoint Sabah Mall is located just across a main road. We did most of our grocery shopping for snacks there at a supermarket on its lower ground floor. We stayed on the seventh floor and had a deluxe double room with the Seaview. The view was absolutely beautiful. Although the room was a bit small we still decided to choose this hotel for a lot of good reasons. The hotel is new, we did an offline booking just by e-mailing them, then we paid for our entire four nights of stay in full when we got there, the check in and check out processes were a breeze, the staff were friendly and can speak fairly good English, the hotel is really clean, our room was clean and was cleaned daily, the bathroom was big, its size was half our room space, the AC can be controlled, there was a blow dryer, the room also had a safe, there was an LCD TV, although there weren’t a lot of satellite TV channel choices, it was fine, since we were out often anyways, the bathroom supplies were replenished daily, the bathroom was cleaned daily too, the shower stall was huge, water pressure was very good, there was also a water dispenser for hot, cold and warm water at every floor, which was very helpful since we drink a lot of water because of the activities that we did there and because KK has a hot weather too, we brought in our own Nalgene plastic bottles for that. There was also a common ironing area, located near the lift, as what they call it over there. Overall, we had a great stay. For RM135 a night, it was worth it. The only bad thing we’ve noticed though is that there wifi signal in our room was poor. I hope the hotel can improve on that. Since we stayed four nights, I asked to get free daily wifi. They provided a username and password for it and it’s only good on one device at a time. The hotel’s lift was also very secure, our room key card had to be swiped over a sensor to activate it. We felt very safe at this hotel and overall had a great stay. We didn’t try the Express Diner located at the lobby though, so we don’t know how their food taste but with a lot of good points we would definitely recommend this hotel and would choose it again if we come back to KK in the future.

Room Tip: Always ask for a Seaview room so when you wake up in the morning, you'll get a beautiful view of...
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  • Stayed: April 2012, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
1  Thank radius023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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311 - 315 of 543 reviews

Reviewed 15 April 2012

Advantages:

-15minute walk to the center of the city
-across the road from center point/api api shopping center
-Lots of food outlets outside the hotel
-Clean hotel, clean rooms for a good price.

Disadvantages:

-You pay for what you get. A small tin size room that barely fits 1-2 people.
-Staff are friendly when they want to be...otherwise, you get what you need and nothing more from them.
-Parking is a problem. There is no control as to the hotel parking as anyone it seems can park there now so if you are driving, be prepared to have to look for parking.
-Air Cond in the room is hit and miss. Cold at some points at night, warm at other points in time. The central aircond system isn't fantastic and could be/should be colder.

  • Stayed: April 2012, travelled on business
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2  Thank Diving-Addiction00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2012

I booked a triple room -1212 - big and comfortable. However, my mum mentioned that her bed is a bit soft and room small as they are staying at superior room - 1020. I booked for 3 nights and during second night 10pm, my wifi was cut off. I called the receptionist they mentioned that i checked in 9pm therefore wifi is to the 2nd night 9pm. I was quite annoyed and told them but i checked out 12pm the next day. Luckily they are nice and gave me new password for my wifi. Thumbs up for their service.

Surrounding there are many restaurants and food. No need to worry about your breakfast, lunch or dinner. Sunday market at Gaya Street is only 15 min walk. Whole KK is not very big and can be walking distance.

Overall, i recommended this place. However, i will try Gaya Hotel in my next visit.

Room Tip: Triple room are definitely very big than superior room. Superior room is very tiny and cramped...
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  • Stayed: April 2012, travelled with family
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1  Thank amamenilec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2012

Our hotel room was so small that you could only walk along one side of a double bed. Along the other three sides of the bed were two walls and the TV. The room barely fit the double bed. I say this room is dingy because the sheets, towels and mattresses really have seen better days and need to be replaced. I didn't sleep the whole night through any of the three nights we were there - due to the terrible shape of the mattress. The air con was about as effective as a person blowing air in the room, and we had to leave it on all day just to have a slightly cooled room for the evening.

The service was poor also. If I called the front desk I would either have to leave the phone ringing for a couple of minutes or call back many times to be answered at all. If I wanted to ask a question at the front desk the wait time was 5-10 minutes because there wasn't enough staff to deal with the number of customers. This hotel just seems tooo large for the number of staff trying to run it. There are nicer and more comfortable hotels in KK and I say avoid this one if you can.

  • Stayed: April 2012, travelled as a couple
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Thank BELondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2012

Got a triple room, which sleeps three people comfortably. Nice views from the highest floor (12th floor). Only a small number of parkings are in the hotel car park, so if you're driving, make sure you get one, otherwise the parking outside the hotel is charged by the hour. Around 15 minutes walking to Gaya Market, which opens on Sunday mornings only, with a lot of local products around.

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank mseera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cititel Express Kota Kinabalu

Address: No. 1 Jalan Singgah Mata | Asia City, Kota Kinabalu 88000, Malaysia
Phone Number:
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Best Value Hotel in Kota Kinabalu
Price Range: ₹ 2,168 - ₹ 3,508 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cititel Express Kota Kinabalu 3*
Number of rooms: 275
Official Description (provided by the hotel):
Cititel Express Kota Kinabalu, a 100% Smoke-Free Hotel since 1 November 2017, offering 275 guestrooms with all the essential amenities for a refreshing experience with great value. Guestrooms are cosy with eclectic mix of stylish feature wall, anchored along efficiency with essential amenities such as Wi-Fi (inclusive of all public areas), LCD TV with satellite channels, electronic safe and power shower. Each guest floor from Level 1 to Level 11 offers common ironing room and hot & cold water dispenser. Located strategically in the heart of the city within Asia City complex, a mere 10-minute drive from the airport and walking distance to several local shopping centres, the hotel operates on the philosophy of “Smart, Clean, Simple”, offering a different dimension of accommodation to the business and leisure travelers – simplicity with a value-focus experience. ... more   less 
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Also Known As:
Cititel Express Kota Kinabalu Hotel Kota Kinabalu
Cititel Express Kota Kinabalu Sabah

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