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“Gracious luxury hotel”

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Eastern & Oriental Hotel
Ranked #10 of 84 Hotels in George Town
Certificate of Excellence
Perth, Australia
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Gracious luxury hotel”
Reviewed 13 September 2012

Had a wonderful stay at this Hotel, I arrived early at 8.30am with my grandson we were both very tired after a all night train trip, and the staff went out of their way to get us into our suite early, and were extremly kind and friendly.
The accomodation was excellent spotless in presentation and total luxury, magnificent views across the ocean, the whole experiance there was most enjoyable.
The buffet breakfast was excellent so many different types of divine food to choose from!
I would definatley recommend this hotel.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrenchieChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,532 reviews from our community

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Traveller tips help you choose the right room.   Room tips (997)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 September 2012 via mobile

For the price the Hotel charges for a Afternoon Tea Experience it is astronomical in price. A few finger portions , very dry cut up sandwiches, few scones to be accompanied by a miserable dollop of jam , a single minute voulevont , a very minuscule selection of sweet cakes.... Selection is definitely Not there. Other than one pays for the Ambience this is one expansive cup of afternoon tea!!!think it needs a lot of improvement especially with the price in comparison to the selection of sandwiches and cakes

Stayed September 2012, travelled with family
Helpful?
3 Thank Piplee O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 6 Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 6 September 2012

We stayed for 3 nights in a room overlooking the water & swimming pool in August 2012 and totally enjoyed the great ambience, history, service & facilities. This hotel boasted great colonial Anglo-Indo architecture with terrets & cannons and was located on the strait embankment. In my opinion it looked better than the Raffles in Singapore & the Peninsula in Hong Kong. It did feel a bit spooky at night during the Chinese Ghost Festival during our stay.

Facilities & service were great and was walkable to lots of eateries along (& around) Jalan Penang. Highly recommended.

Room Tip: A room facing the water.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vitus Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maastricht, The Netherlands
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 September 2012

Summary: Great rooms, fine service, perfect location and a feeling of being in a special and historic building. Note that we stayed in the old wing of the hotel, and I cannot comment on the new section.


My gf and I stayed here for a few nights while in Penang for a wedding. With the gf being a design student, she absolutely loved all of the touches that make this hotel special. The grandness of the hotel wasn't lost on me either. The rooms are huge, more like studio apartments, very comfortable. They have sacrificed a some modern comforts (e.g. universal plugs, make-up mirror, flat screen TVs, etc) to keep their heritage aesthetics, which is fine by me, but just so you know.

The service was fine, professional and without fault. My gf was sick for one of the days and they helped me with whatever my requests were.

The location is fantastic. Right where you want to be to experience Penang, including some good eating, drinking and shopping places close by.

As for breakfast, for a hotel it is an amazing breakfast, but if you've come to Penang for the food, you've better off saving your stomach for the nearby streets.

Finally, we had a sea facing room. It always gives a nicer feeling in the morning (IMO), but don't expect a sunrise during August due to the smoke (from Indonesia).

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 6 Contributor
92 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed 5 September 2012

For those who like the “grande dame” experience (and I certainly do) this place delivers. We stayed in the Herman Hesse suite, which is a palatial corner suite with a private terrace, separate dining area, living room and an enormous bedroom. It is very luminous and pleasant and makes you feel absolutely royal. I have also stayed in normal rooms which are all very grand and with a wonderful colonial feel. As with all hotels in a great location, not all rooms benefit from that location. Find out in advance if your room faces the sea or faces the parking lot and road (and the very noisy bars across the road). It can make all the difference to your stay.

Service levels are inconsistent and seem to correspond to position (low in the restaurant and pool area, high at the front desk, which is probably a question of training). Overall though, attentive to any concern, our “butler” (Ming) was flawlessly professional, and at one point we had half the front desk helping us sort out dining options (everyone wanted to help and had a helpful personal point of view).

There is a fitness "room" with a step machine, one treadmill, a handful of basic weight machines that are almost as antique as the hotel itself, a bench and a rack of dumbbells that go up to fairly heavy but unmarked weights.  The real problems with the exercise room are 1) that it is actually the access corridor to the pool area from the hotel, so people are constantly walking through the middle of the room and 2) you may find uniformed staff sitting on the weight bench enjoying the air conditioning, as they tend to congregate in the exercise room to take refuge from the heat. There is also a locker room and sauna attached. The bathroom, too, is heavily used by the staff for their needs, which can be problematic.

I highly recommend hiring bikes and exploring the old town on two wheels.

I am not one to focus on the breakfast buffet but this one had some impressive elements, notably the fresh cooked to order char kway teow noodles and other local specialities. Also, the outdoor terrace looking out over manicured grounds and the sea was a delightful breezy place to start the day. (However, their machines are unable to make a proper decaf espresso.)

Room Tip: There is a noisy street of bars across the street from the hotel - if you are sensitive to noise, go...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank superdeluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eastern & Oriental Hotel

Property: Eastern & Oriental Hotel
Address: 10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in George Town
#2 Family Hotel in George Town
#2 Luxury Hotel in George Town
#3 Romantic Hotel in George Town
Price range (per night): ₹ 4,128 - ₹ 18,554
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Number of rooms: 99
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as 'The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era. In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/George Town

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