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“delivers the "grande dame" experience / a gym redesign and more staff training would be good”

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Eastern & Oriental Hotel
Ranked #12 of 85 Hotels in George Town
Certificate of Excellence
Reviewed 5 September 2012

For those who like the “grande dame” experience (and I certainly do) this place delivers. We stayed in the Herman Hesse suite, which is a palatial corner suite with a private terrace, separate dining area, living room and an enormous bedroom. It is very luminous and pleasant and makes you feel absolutely royal. I have also stayed in normal rooms which are all very grand and with a wonderful colonial feel. As with all hotels in a great location, not all rooms benefit from that location. Find out in advance if your room faces the sea or faces the parking lot and road (and the very noisy bars across the road). It can make all the difference to your stay.

Service levels are inconsistent and seem to correspond to position (low in the restaurant and pool area, high at the front desk, which is probably a question of training). Overall though, attentive to any concern, our “butler” (Ming) was flawlessly professional, and at one point we had half the front desk helping us sort out dining options (everyone wanted to help and had a helpful personal point of view).

There is a fitness "room" with a step machine, one treadmill, a handful of basic weight machines that are almost as antique as the hotel itself, a bench and a rack of dumbbells that go up to fairly heavy but unmarked weights.  The real problems with the exercise room are 1) that it is actually the access corridor to the pool area from the hotel, so people are constantly walking through the middle of the room and 2) you may find uniformed staff sitting on the weight bench enjoying the air conditioning, as they tend to congregate in the exercise room to take refuge from the heat. There is also a locker room and sauna attached. The bathroom, too, is heavily used by the staff for their needs, which can be problematic.

I highly recommend hiring bikes and exploring the old town on two wheels.

I am not one to focus on the breakfast buffet but this one had some impressive elements, notably the fresh cooked to order char kway teow noodles and other local specialities. Also, the outdoor terrace looking out over manicured grounds and the sea was a delightful breezy place to start the day. (However, their machines are unable to make a proper decaf espresso.)

Room Tip: There is a noisy street of bars across the street from the hotel - if you are sensitive to noise, go...
  • Stayed: August 2012, travelled as a couple
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1  Thank superdeluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,646 - 2,650 of 3,628 reviews

Reviewed 4 September 2012

We stayed at the E & O for my birthday and enjoyed everything about the hotel. All the rooms are suites and they are massive. We had a sea view in the "new" wing which I understand was still 19th century but the fittings were all up to date, although not state of the art.

We prefer to use public transport but, due to Georgetown's one way system, there aren't any bus stops nearby.

The included breakfast was excellent with a good mixture of western and Asian food. Thre's free wifi in the rooms. Afternoon Tea in 1885 restaurant was really special.

  • Stayed: September 2012, travelled as a couple
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2  Thank amp-qld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2012

We went to the above hotel for High Tea on arrival we asked the reception staff who were very polite,attentive and directed us to the appropriate restaurant which had a very colonial and posh feel.
We did ask before ordering if we were late at 4.30pm but we were assured that all food would be fresh.
The waiter advised us the food aspect is standard the only choice we had was a selection of tea's which we selected from a comprehensive list and ordered.
The High Tea arrived almost immediately with all the tea making paraphernalia the food presentation was good,however the sandwiches provide were dried and begging to curl the cakes were dry and over bleached.
So NOT FRESHLY prepared certainly not worth the money most annoying we did ask before ordering if the food would be freshly made to which the answer was a YES Sir.

  • Stayed: August 2012, travelled as a couple
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3  Thank R G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2012

Stayed in the hotel for 1 night. Very friendly staff at the reception. Gave us good advices for sites to visit in Penang.

The hotel has a free shuttle service to another hotel in the north of the Island. Great way to discover Battu Farenghi , and see the night market. We had dinner at the sister hotel Japanese restaurant - excellent sashimis :) -

Bad points are as follow :
-very rude staff at the swimming pool bar
- Poor breakfast if you are vegetarian and if you want you fresh croissant for breakfast

  • Stayed: August 2012, travelled as a couple
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1  Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2012

We had a beutiful stay in Lone Pine and we had great expectations for E&O. When we checked in they were confused with our debid /credid card?? They sayed that their system does not recognize it, ok it did in Lone Pine. Ok this was an small issue but still... We got room from the main building but we wanted to change it because it was bit dark. Ok they were really helpful to find an other wich suits for us, thak you for that. But still the rooms it selves are quite ok but some of the furniture are bit old and you can see it from them. Good example is old televisions (no flat screens). Other thing was that the toilet had a urine smell. When I mentioned to reception they cleaned it and the smell disapeared. After that we did not have major issues with the rooms exept I and the kids got some kind of insect bites during the night but when they changed the sheets ect. and sprayed the room it worked.
Hotel it self is like museum and its wery impressive and like going back in time. But if you are traveling with the kids there is basicly nothing to do exept the pool, wich was the warmest one ever. But.. due to high tide and waves they got so much seawater in the pool that they have to close it for several days. For us with two kids (8 and 10) it meaned that no pool for seweral days. So we decidet to change hotel back to Lone Pine in Batu Ferrighni. They organized the change wery smoothly and professionally with good room rate and private transportation.
After all the Hotel did not fullfill our expectations and the rooms need TLC. If you are traveling with the Kids prepare to spend your days at the pool because that's the only thing you can at the Hotel.

Room Tip: Chek the rooms first
  • Stayed: April 2012, travelled with family
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Thank maaas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eastern & Oriental Hotel

Address: 10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in George Town
#2 Luxury Hotel in George Town
#2 Family Hotel in George Town
#3 Romantic Hotel in George Town
Price Range: ₹ 9,356 - ₹ 16,113 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Number of rooms: 99
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as 'The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era. In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/George Town

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