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“Superb service”

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Eastern & Oriental Hotel
Ranked #11 of 87 Hotels in George Town
Certificate of Excellence
Reviewed 27 June 2012

A survivor of a bygone age perhaps, but one that has kept up with modern requirements. The rooms are excellent, with fascinating views of the busy sea lanes. There is no beach, but the pool area is excellent. We were there for three days in May and our only word of caution is that it is all rather impersonal, inspite of the excellent service. It is easy to walk into Georgetown centre to see what real life is like in Penang away from the protection of this very good hotel.

  • Stayed: May 2012, travelled as a couple
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1  Thank Christopher G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,729 - 2,733 of 3,664 reviews

Reviewed 27 June 2012

From the time we checked in till the time we left, it was purely top-class service with polite and helpful staff. We stayed in a deluxe suite facing the sea and the room was big and beautiful. The furnishing, upholstery and everything was well-maintained. We even had our own butler switch to call our personal butler! The restoration of the place was just perfect. They managed to keep the colonial era intact while serving as a hotel. Don't expect the pool to be as grand as the hotel though. But, it's enough.

Breakfast stretch was amazing with sushi, cheese, grilled seafood and the normal continental breakfast. Try enjoying your breakfast outside at the glass terrace. It's just pure bliss with the sun kissing your skin and brushes of air lightly blowing your hair.

All in all, it was top notch and very comfortable stay. We would love to come again!

Room Tip: Any room with a sea view would suffice.
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  • Stayed: June 2012, travelled with friends
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1  Thank Norry_Lyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2012

We have just spent five nights in this beautiful hotel. The service was faultless and gracious from start to finish and the rooms were beautiful with an old world charm. We had two rooms overlooking the sea, in the heritage wing. We loved the suite design, with it's spacious bathroom and lounge area. We felt like special guests from the moment we arrived, the staff are wonderfully attentive. I wish all luxury hotels were like this.

Room Tip: The heritage deluxe rooms overlook the sea.
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  • Stayed: June 2012, travelled with family
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Thank Family_travels04_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2012

We checked in at the E&O on 15 June 2012 and I had problems with my bag as it was unable to open. Luckily and thankfully, your helpful staff, especially one of your front desk personnel called Kelly, was on hand to assist. He managed to get 2 other technical staff to pry open my bag, thankfully, without any damage. He also managed to get my zip fixed. At first, I thought that maybe I had to cut open my bag to retreive my belongings but eventually, I was very happy that everything was in its place proper and whole. Kelly was also very helpful in giving us directions for sightseeing and buying local produce. As a whole, we were very impressed at his service and he was always friendly and smiling. When we left, we made a note to commend Kelly on Trip Advisor. We recommend Kelly's services anytime!

A little feedback for the hotel on the other hand: The hotel's walls seem to be very thin as we could hear noises from upstairs and next door. Perhaps a little insulation would help?

Nonetheless, E&O was a charming experience and watching the sunset by the pool next to the sea with a glass of white wine was one of my highlights on the trip.

  • Stayed: June 2012, travelled with family
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3  Thank maltedmilkshake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2012

The restoration captures the elegance of yesteryear with it's own special touches that are true to character, comfort and convenience. The sea view is special at night. The pool area evokes Gatsby era though there are no decadent parties. Yes, more life through live jazz and local activity may help. It retains a Somerset Maugham sensibility in its sleepiness! The rooms have been extensively reviewed -
I can't imagine anything more except a beach!

Room Tip: Sea view - always worth it!
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  • Stayed: June 2012, travelled with friends
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2  Thank EuForia_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eastern & Oriental Hotel

Address: 10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in George Town
#2 Family Hotel in George Town
#2 Luxury Hotel in George Town
#3 Romantic Hotel in George Town
Price Range: ₹ 8,988 - ₹ 15,185 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Number of rooms: 99
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as 'The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era. In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/George Town

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