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“Good Hotel for both Business and Pleasure” 4 of 5 bubbles
Review of Hotel Jen Penang by Shangri-La

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Hotel Jen Penang by Shangri-La
Ranked #25 of 82 Hotels in George Town
UAE
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good Hotel for both Business and Pleasure”
4 of 5 bubbles Reviewed 8 September 2012 via mobile

We stayed here for 4 nights a d upgraded to club floor. The staff is very friendly and service is quick. Location of the hotel is just next two big malls and 200m from hawkers eating street. Taxi ride is less than 10mins to Upper Penang Road and costs around MYR 10.
Overall a good place to stay.

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Global T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,787 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (326)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Mooloolaba, Australia
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 6 September 2012 via mobile

The service was great, could not fault it. Always got a warm welcome when I entered the lobby area or passed staff in the hallways or lifts. I also wanted to get a guide and they had it organised within 10 mins.
The guide they organised was terrific! Excellent English and his knowledge of Penang was all encompassing.
The hotel is right beside Komtar, the tallest building in Penang, and home to the cities key bus interchange - very handy!
A short walk away are several shopping centers and also a local hawker food centre.
The downsides are: the room was a bit dated with a shower over bath which I detest. Other than that it was comfortable.

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lucypoocy86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 29 August 2012

this is always my first choice if i happened to be penang. because the hotel is very clean although a bit old but still looks good in my opinion. the hotel just sitting next to komtar station and prangin mall. it;s very easy to catch a bus from here. all the staff are very polite and helpful.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sonnytanoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singapore
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 29 August 2012

My recent travel for business placed me for a one night's stay in Traders hotel Penang.
The service attitudes of every single staff I met is, commendable. Even the bellboy smiles at you when your lift door opens and you prepare to step out to the lobby.
The hotel seems popular with Japanese tourists and businessmen, including an airline crew.
Reception was polite and very helpful in assisting my requests to arrange for transportation to the factory in the morning.
I would not say the room was fantastic in size, good enough for one to stay in, with sufficient room to place things about. There was also a 2-seater sofa in my room, which I did not utilize (had no reason to be lounging on it).
The lavender shower gels and lotions seriously sent me into a very relaxed mode at the end of the work day.
This is probably the first hotel I've stayed in where I am told that the morning breakfast begins at 5.30am... I was really pleased with that. I suppose there is a necessity for that, it being a hotel where many guests are rushing off to work by 7am.
The buffet breakfast selection was so fabulous, I was almost inclined to call in sick for work, just so I could stay to slowly savour everything on offer! There was the penang char kway teow, sushi, porridge, cereal, large selection of breads, the usual sausages, eggs, curry chicken, nasi lemak, noodles. Fruits and yogurt were also available. I wonder which guest actually ate as much as they could and just skip the lunch hour....?

Room Tip: Not too sure. The room was allocated.
See more room tips
  • Stayed August 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank juzcrap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipoh, Perak, Malaysia
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 27 August 2012

The Traders, managed by Shangri-La is an incredible demonstration where service scores an excellent. Before you can even prompt a query, the front desk would probably have anticipated it, and that was a very welcoming change from the range of hotels I have stayed in.
The rooms may be a bit tired in looks but maintained in a utmost prime condition.
The location of the hotel is primed right down the throat of Penang's best food. Mind you they are probably not placed in the most hygenic areas, but maybe that is why it tastes so good.

Room Tip: Go for the suite, no regrets. It is like RM80 more only.
See more room tips
  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank GaryChin68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Jen Penang by Shangri-La

Property: Hotel Jen Penang by Shangri-La
Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Price range (per night): ₹ 3,335 - ₹ 8,763
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Official Description (provided by the hotel):
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 
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Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town

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