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Reviewed 17 November 2016

We had the misfortune of staying at this hotel overnight. We were on a package tour. When we arrived (there was only 10 of us) the rooms were not ready. We also found out that the majority of the facilities were not available to us. We found the staff incredibly rude and unhelpful. The hotel was extremely busy and no consideration was given to us at all. Our suitcases were delivered by our own reps as they were unsure when we would receive them. The only positive was the room apart from that everything else was appalling. We were absolutely disgusted with the lack of service and help to both us and our reps. Would never stay there again and would certainly not recommend it.

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank gdunham2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WEILHotel, Public Relations Manager at WEIL Hotel, responded to this reviewResponded 25 November 2016

Dear Guest,

Greetings from WEIL Hotel, Ipoh.

Thank you for writing back to us on your recent visit to Ipoh. We are extremely regretful to be receiving your dissatisfaction towards our hotel.

On behalf of the higher management, we would like to extend our utmost sincerest apologies to you and your team as we were not able to provide you with a fully satisfying stay.

Nonetheless, thank you very much for your kind feedback. We will definitely look into more details on the availability of the facilities and informing our staffs to be extra alert on the above mentioned issues. As we are still at a primary building stage in the hospitality field, we hope to continuously enhance ourselves in all areas and hence able to bring smiles to all of our valued customers in the coming days ahead.

We truly regret of our shortcomings and we hope to further improve and serve you better in the nearer future. Nothing is more important than regaining your trust and we all do hope that you will give us another opportunity to welcome you back again and provide you with the best WEIL experience that you have come to expect from us. Thank you.

Regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2016

Location : Very Good - Connected to Ipoh Parade!
Room : Very Good - Modern and spacious!
Parking : Good
Security : Good
Food : Fair - Can go to nearby fast food!
Entertainment : Very Good - GSC, Bowling, Parkson

Overall : 7.5/10

Room tip: Request for higher floor!
Date of stay: December 2015
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank AQAJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WEILHotel, Public Relations Manager at WEIL Hotel, responded to this reviewResponded 25 November 2016

Dear Guest,

Sincerest Greetings from WEIL Hotel!

Thank you for choosing us as your preferred hotel and we are happy to hear that you are satisfied with your stay! We will take your comments for further encouragement within the team to ensure quality services and amenities on your next visit.

We are indeed very pleased to be receiving a perfect rating from you & thank you once again to be willing to spend some of your time sharing your WEIL experiences to other travellers.

It was definitely a great pleasure to have been of service to you and we are looking forward to welcoming you back to WEIL whenever leisure or business brings you back to Ipoh again.

Regards,
The Management

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Reviewed 14 November 2016 via mobile

Was pleasantly impressed with the WEIL Hotel. Nice contemporary design, in convenient location next to shopping mall
We booked the Studio room, which is spacious with nice shower alcove. Found the lobby a little cold & sparse; & takes a while to hail taxis.
Reasonably priced, & overall highly Recomended

Date of stay: November 2016
Trip type: Travelled as a couple
Thank sodesa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WEILHotel, Public Relations Manager at WEIL Hotel, responded to this reviewResponded 25 November 2016

Dear Guest,

Heartiest Greetings from WEIL!

Thank you for staying with us and it is definitely an honour to be able to provide you with the best service and comforts that you were looking forward to.

We are indeed very happy to be receiving kind praises from you especially on our urban contemporary designed rooms and amenities, as well as being strategically located next to a shopping mall that provided you with convenience for shopping. We always endeavour that our guests’ experience to be not just plain hospitality but also able to create a home-away-from-home feel for you, our valued guest.

We have taken note on your comments as to our lobby and the issue of hailing taxis. We will convey it to our higher management to ensure that improvisation will be made so that we can serve you even better in the nearer future.

Thank you once again for your perfect rating & willing to spend some of your time sharing your WEIL experiences to other travellers.

It was a great pleasure to have been of service to you and we look forward to welcoming you back to WEIL whenever leisure or business brings you back to Ipoh again.

Regards,
The Management

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Reviewed 14 November 2016

I have been visiting Ipoh on no less than 5 occasions in the past 23 years and not once on those visits was I able to find acceptable accommodation. On my latest visit, just a few days ago, my wife picked Weil Hotel which we have never stayed at and apparently was quite new in Ipoh. We have never looked back since the time when the choice was made. The Hotel was in a very convenient location, next to a fairly new and comprehensive shopping mall (by Ipoh's standard) and the hotel has its own reserved section for car parking in the multi-storey car park, which is part of the hotel complex. Car parking at the hotel is free for hotel guests. The staff of the hotel is very well trained and very polite and made our stay generally very welcoming. The hotel has several food outlets and pricing is very reasonable. Food quality is better than average. Room is very tidy and clean and well appointed. This is a breath of fresh air to the local hotel scene. I will definitely stay in this hotel again on my future visit and I have no hesitation in recommending this hotel to others. This is the first time that a hotel in Ipoh has made my stay very comfortable.

Room tip: Hotel roooms are located from 7th - 11th Floor of the building and they are all very well appointed.
Date of stay: November 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Hongkonglawyer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WEILHotel, Public Relations Manager at WEIL Hotel, responded to this reviewResponded 25 November 2016

Dear Guest,

Warmest Greetings from WEIL!

Thank you for choosing us and we are more than happy to know that you had a great time here in Ipoh and WEIL has been the perfect getaway for you!

You are definitely right! WEIL is strategically located and we certainly couldn’t have enough of the picturesque view of Ipoh City and not to mention the urban contemporary design which intended to give extra comfort and class to you, our valued customer.

We are also glad that you have enjoyed the amenities we provide, our scrumptious breakfast spread and of course the complimentary soft drinks & Pagoda peanuts. In addition, we are pleased to know that our F&B outlets are up to your expectations and our associates had served you well during your stay.

It is an honour to be receiving a perfect rating & having you to be willing to spend some of your time sharing your WEIL experiences to other travellers.

It was a great pleasure to have been of service to you and we look forward to welcoming you back to WEIL whenever leisure or business brings you back to Ipoh again.

Regards,
The Management

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Reviewed 14 November 2016

We booked the expensive one, the premier twin room, and stayed for two nights in Oct. 16. Very disappointed with its location as it is really not near those famous eating places , though taxi fares were fairly cheap. Counter was not really helpful. Said only 2.00 p.m. Could check in only. Room not clean . 2.00 p.m. came , room still not ready. Upon insistence to move in, was given another one. Strange ? . The room is also not spacious , not worthwhile the price we paid if comparing with other hotels. The attaching mall ? Lousy! Over the food court there, you even could not find Ipoh 河粉,炒河条etc. Hotel breakfast just so so. The room is in fact a bit tide . Not much space to move. Won't stay in this Weil Hotel again.

Room tip: None to mention above. Better stay away from this hotel.
Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank David N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WEILHotel, Public Relations Manager at WEIL Hotel, responded to this reviewResponded 25 November 2016

Dear Guest,

Greetings from WEIL Hotel, Ipoh.

We appreciate for having you with us during your visit here in Ipoh. Thank you for taking your time to write back to us as well as providing your feedback to us.

We are very sorry that many aspects of our services and amenities did not meet your expectations. Our hotel is actually based in a strategic location and it is pretty near to the famous eateries in Ipoh. For your kind information, maps are available at our concierge to guide you around Ipoh Town.

We would also like to extend our utmost apologies regarding the slow check-in. Rest assured, we will convey this matter to our higher management and the front office team so that we can provide you with better services next time. We at WEIL always endeavour with providing exemplary services to our valued guest because we truly valued guests’ satisfaction.

Despite of our shortcomings, it’s been our pleasure to have been service of you and we certainly hope to welcome you back to WEIL whenever leisure or business brings you back to Ipoh.

Best regards,
The Management

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