My return to this hotel after last stay in 2014 saw its housekeeping sliding from above average to barely acceptable level. No doubt the hotel has aged a little since its last renovation a few years ago, I am referring to the essential supplies – bed sheets, towels, pillows, in particular – see the attached photograph. It is too me, and probably to many other customers, it is up most important for a star-rated (3-stars in this case?) to supply clean and reasonably new (rather than soiled) bed sheets and pillow cases as we rest our bodies for at least 8 hours in the hotel.
It is such a pity as the hotel’s location can never be as strategic as now, ever since the stupid Malaysian govt policy to centralize express buses in a location that is more than 10km away from Ipoh Town, that that Hotel Lucky is situated next to Sir Maju Express Bus – which provides free two-way shutter bus service for visitors at hourly interval starting 9am till 5pm. For visitors to Ipoh to shop and enjoying good food around new and old part of Ipoh town, the hotel commands a very good location. Imagine one has to carry 8-10kg of Woh Kee coffee powder (and yes, those so-called popular brands are far more inferior in quality!), among other local products to the hotel, travel distance becomes critical.
Likewise for travelers who intend to use Ipoh as a angling point to have short half-day trips to nearby towns like Bidor, Taiping and the Highland, all within 2-hour journey (one way), the hotel is perfect because the shutter service bus next door will bring them to the official express bus terminal.
I can already see new players – smaller and newly renovated hotels come around in Lucky vicinity – just 200-300m away, such as W Hotel (the price seems a bit more – but the beds look better) and I hope the management will do something about the beddings and towels so that it can retain its return customers. For me, I will certainly give W Hotel a try in my next visit end of the year.
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