My husband and I stayed 2 nights at the hotel during CNY. We drove all the way from Singapore at 1am (to avoid jam) and reached hotel at about 8am. We were so tired upon arrival and there was no bell boy available to help with our luggages.
I tried to check into the hotel, the front desk supervisor- Norida insisted to charge me RM100 for the early check-in; i asked what time i can check in without paying the RM100, she replied maybe 12pm. I wasn't happy, I can understand if she told me no rooms are available, but the RM100 really pissed me off. Moreover, i have asked her politely to let me check in early as we would be checking out very early too at 3am but she insisted on the RM100. At the point of time, i wanted to move to another hotel as we were really exhausted from the long drive, but we have made full payment for the hotel upon reservation, so we had no choice and we went for breakfast. After breakfast, we sat at the lobby and husband fell asleep due to the tiring drive, and we were really upset. 2 hours later, my husband went to the reception and asked for check-in, after negotiating with the front desk officer, we finally got the keys and have a room to rest! We were really not happy with the check-in experience, we have traveled to Japan, USA, Hong Kong, Taiwan etc, but we didn't experience this before, the front desk could have told us to go out for walk/breakfast and come back by certain time, but she didn't. she also didn't offer to keep our luggages, we had to push our luggages around.
The room was good, spacious and clean; the wall was really thin though, we can hear the entire conversation of our neighbor. Breakfast still needs lots of improvements.
- Official Description (provided by the hotel):
- Strategically located within the main business hub of Ipoh city center, Tower Regency Hotel & Apartments combine refined luxury with unparalleled accessibility to provide a uniquely sophisticated living experience. ... more less
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