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“Not a holiday place”

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Holiday Villa Beach Resort & Spa Cherating
Ranked #30 of 43 Hotels in Kuantan
Malaysia
Level 5 Contributor
79 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Not a holiday place”
Reviewed 6 November 2011

We booked the suite thinking that we will have the best room at the hotel...Wrong! It was a poorly built, furnished and maintain two bedroom apartment style room. Very dirty and will definitely spoil your holiday mood. The service at the reception and restaurant was bad, eventhough we werr not expecting much to begin with. The beach access is fantastic but again the landscaping is much to be desired.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ShaifulKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this review, 3 December 2011
Dear Sir / Madam,

Good day to you,

We Thank you very much for taking the time in letting us to know your experience at Holiday Villa Cherating as we take all our guest comments seriously with a positive mind set and by having guest like your kind self let us know that there are still room for improvements and we may be able to identify the problem and resolve it. We do apologies for any inconvenience caused to you and your love one during your stay with us.

The Family suite is based on the apartment concept which has 2 Bed Room, 2 Bathroom, Living Room with dining area and balcony. The management will widen our Training methods to ensure that the efficiency in service of our staff is better improved according to our MANJA hospitality and it’s extended to our valued guest.

We are pleased that you appreciate the hotel easy access to the beach it’s our pride to have such facilities for our guest.

Once again we thank you very much for taking the time in stating your thoughts of the experience at our property and we will ensure that we will do our best and work all the positive comments.

We do hope to see you and your love ones again someday as we wish to pamper you and your family the Manja way.

Your kind self may reach us at :
rmchv@holidayvilla.com.my (Daniel)
fomchv@holidayvilla.com.my (Stanley)

Best warm regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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304 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
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  • Japanese first
  • Russian first
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English first
Kuala Lumpur
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 October 2011

Hi folks,

I stayed in this hotel on the 18th of September 2011. We got a Groupon voucher so the room was ok for the price we paid...but we would definitely not have paid full price for it given that the room was old and definitely needed to be renovated. Service was passable, nothing to shout about but we had to wait quiet a bit when we asked for a spare bed...breakfast was ok too, simple malaysian fare so no complaints here.

The problem started when we returned home. I typically sleep with my boxers, no shirt on. Big mistake in this case. My back started to itch the next day and I developed several dozen nasty red marks on my back. I had obviously been bitten by bedbugs and these nasty welts have been a major pain for the last two weeks. Have had to take a course of antibiotics and rub antiseptic gel every day. My three year old and my wife had a few bites too but nothing to the extent of my suffering.

Holiday Villa definitely needs to improve their housekeeping...the scars on my back are a testament of just how badly the rooms and mattresses need cleaning up!

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TheWorldIsAmazing74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this review, 3 December 2011
Dear Sir / Madam,

Good day to you,

We Thank you very much for taking the time in letting us know your experience at Holiday Villa Cherating. We apologise for any inconvenience caused to you and your love ones during your stay with us. The hotel is currently undergoing a staging refurbishment of rooms by rooms to ensure that guest comfort is anticipated at all times as these are our main priority.

We thank your kind self for bring this matter to our attention for we may be able to explain to all viewers of the actual facts. From your kind self explanation, we would like to advise this marks are NOT bed bugs as we had encountered a few of this comments and cases at the resort and all over other resorts in the east coast beach of Cherating, this bits are cause by sand flies and it’s seasonal, as of precaution we have place notices of Sand flies awareness in each room.

Sand flies mark does not occur on the day itself, but on the next day, where bedbugs mark will appear on the same day. Sand flies mark will last in the person’s body from the period of 1 week to 2 months depending on the antibody of the person. The local remedies to prevent sand flies are Lemon Grass balm, insect repellents and Tiger Balm, we thank your kind self for bring this matter to our attention for we may be able to explain to all viewers of the actual facts.

We understand and sympathize on pain cause to you and your love ones, and we hope this will not stop you and your lovely family from visiting us again in the near future; we would love to see you again and pamper all of you the Manja way.

Your kind self may reach us at:
rmchv@holidayvilla.com.my (Daniel)
fomchv@holidayvilla.com.my (Stanley)

Best warm regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kuantan hotels

kl
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 September 2011

Family suite is run down and dirty. Doors unable to close properly. Once closed, push and bang to open. Bulb not working. Wardrobe, tables dusty. Don't know how long cushion cover not changed! RM1.50 nasi lemak is better than the breakfast they provided. Paid RM650 per night!

  • Stayed August 2011, travelled with family
    • Value
    • Rooms
Helpful?
5 Thank pattykl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 September 2011

When we read the negative reviews on TripAdvisor, we thought.. "how bad could it be..? given that Holiday Villa is an internationally known hotel line... but we totally regret ever staying here

Room:
- Room is very badly maintained.
- A/C - The 1st day my wife and I checked in.. we came down with really bad sinus (which required us going to the pharmacy to get meds) from the badly maintained a/c. You can actually see thick dust from the a/c vent.
- 2 out of the 3 nights we stayed there, the a/c broke down in the middle of the night!
- Room is really small as compared to the pic on their website.
- Bathroom is old and small - stand in the middle of the bathroom.. stretch your hand and that's the length and width of the bathroom

Service
- The staff that had to repaird the our a/c in the middle of the night was friendly and apologetic
- When they tell you they'll get back to you in 30 min.. expect it to be hours and when we enquired further on our complaint, we were told by the staff that the manager is in a meeting and if we wanted we could go into the meeting and speak to the manager ourselves!
- When we requestd for some housekeeping items, we had to call them 3x before they items arrive

Facilities
- Their international buffet was really "international" with minimal spread
- Hotel has great pool

Summary:
Even though we were compensated 50% for 1 night stay and vouchers etc.. we were really pissed when the a/c broke down the 2nd time (after the compensation) and were just too frustrated to lodge another complain. HAve a good holiday and stay in another hotel. Never this!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ChanKH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 September 2011

Okay, this is my story. Before my trip over there, i read lots of bad reviews about this hotel. Nevertheless, i wanted to give it a shot since holiday villa is internationally known. My fiance n i booked into the garden villa. I would say, the room looks much smaller than the pic in the hotel's official webpage BUT it is still cozy n comfortable. No complaints bout the cleanlines,heater,air cond etc. I had the perfect room.Talking bout the hotel generally, the environment is cozy n very laid back. U get the greens, the sun, the sand and the sea.Holiday villa is by the beach side like any other hotels in cherating n u get many ppl relaxing along the long wide beach in the evening.Staff at the front desk tried their best to cater to everyone's needs. The coffee house is facing the sea, so u get to enjoy the breezy air each time u dine in. The taste of the food was quite good for cherating standard for both ala carte n buffet. The buffet spread on the 1st day of raya was satisfying. Staff was friendly. Greeted us with a big smile all the time. :) The moment u drive out of the hotel, u'll have many malay restaurants around. There is one chinese nearby the hotel-Peninsular seafood, it was just alright. Not great. There is this place beside our hotel- MAA SRI RAMPAI, DO NOT go there. Ikan bakar was horrible n we got cheated on the price. Not as stated in the menu. They were rude when we approached them about it. There is this place opposite our hotel, D'Cherating Beach, it was crowded. By the time we got there for supper, ikan bakar was sold out. Upset! Also note that Intan seafood is well known among the tourist whoever u ask but their food sucks big time! Location is in some doggy area as well.Only tourist dine there, no locals. Best restaurant we tried is GOLDEN BEACH. Chinese food. Location is near RESIDENCE INN. When u pass this INN on yr left, golden beach is after that on yr left as u take a corner. Kong po chicken is one of the best over here. Prawns were very fresh. The only activity we did was river cruising that takes u into the mangrove forest. Fun experience. Rm20/person. If u are lucky, will be able to see quite a number of wild animals. We did not get the chance to go to the turtle sanctuary as they're close on public holidays. We also took a drive to kemaman bout 15 mins away to this very famous Hai Peng Kopitiam. Very limited choice but their toast n drinks were heaven. Try the lime blended n see what happens :p Coco lava was really good as well. Worth the drive in the raya jam. I will like to conclude that cherating is an amazing place to relax n get away from the hectic city life. Keropok Lekor is a must to try. Its everywhere along the streets. So fresh! Seafood is a must to every meal. There were only a total of less than 5 shops/restaurants that opened on hari raya. Tho its a kampung-ish place when u drive around but it all blended in well with the sun, sand, sea and most importantly when u're with the most wonderful guy in the world. Everythin simply went so perfect. I was sad to get back to reality but we will definitely visit cherating again. Not too soon, but we will. To those who have not been, it will worth yr shot-at least once. Bout 3 hours slow drive from kl. :)

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank vlsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this review, 3 December 2011
Dear Sir / Madam,

Good day to you,

The hotel’s staffs and management is pleased that you like the Garden Villa concept that was provided during your stay, The Garden Villa is located in the Palace Wing. The palace wing has a different concept, as the concept is based on the ancient Malay Sultanate and also the main building in the Palace wing is a replica of the “Istana Lama Sri Menanti” of Negeri Sembilan.

We are also pleased that you like the service provided and also the great panoramic sea view in the Beach Restaurant.

However, the hotel would recommend to our entire guest to dine in our restaurant in order not to be overcharge by the local restaurants near by the resort especially during the peak and school holidays.

The local activities like fire flies trip and mangrove river trip is our guest favourite outdoor activities.

Your kind self may reach us at :
rmchv@holidayvilla.com.my (Daniel)
fomchv@holidayvilla.com.my (Stanley)

Best Warm Regards,

The Management
We are pleased that you have enjoyed your holiday, Once again we thank you very much for taking the time in stating your thoughts of the experience at our property and we will ensure that we will do our best and work all the positive comments.

We do hope to see you and your love ones again someday as we wish to pamper you and your family the Manja way,


Best warm regards,

THE MANAGEMENT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Villa Beach Resort & Spa Cherating

Property: Holiday Villa Beach Resort & Spa Cherating
Address: Lot 1303, Mukim Sungai Karang, Cherating, Kuantan 26080, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kuantan
#5 Spa Hotel in Kuantan
#6 On the Beach Hotel in Kuantan
Price range (per night): ₹ 2,631 - ₹ 7,573
Hotel Class:3.5 star — Holiday Villa Beach Resort & Spa Cherating 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Surrounded by lush greenery and secluded palm-fringed beaches fronting the South China Sea, Holiday Villa Beach Resort & Spa Cherating has the ideal facilities for family vacations and honeymoons, in addition to corporate meetings and team buildings. Situated 47km from Kuantan, the capital city of Pahang, the beach in Cherating is a haven amongst avid surfers who come from all over the world each year to especially enjoy the ride of the ocean waves. ... more   less 
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Also Known As:
Holiday Villa Cherating Hotel Kuantan
Holiday Hotel Kuantan
Holiday Hotel Cherating

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