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“Hotel is great, but the service is bad!”
Review of Crystal City Hotel

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Crystal City Hotel
Ranked #19 of 72 Kuantan B&B and Inns
Kuala Terengganu, Terengganu, Malaysia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Hotel is great, but the service is bad!”
Reviewed 20 September 2012

The hotel and the rooms are quite clean maybe because the hotel is new. The rooms are quite cheap, I get double deluxe for 4 persons for only Rm100. It's a good place to stay and very comfortable. But one thing very bad is that the service from the counter is bad, when I reached the hotel 4pm and wanted to check in, the room is still not yet ready and haven't clean. And when reported to the counter, the man there while talking to us, he take a cigarette and smoke in front of us. How rude! What I can say is...the hotel is nice and the room is nice, only u have to endure the service, it's really bad.

The staff in the counter was a Indian (service bad). But I look into the review it says ladies staff in the counter was good (I didnt met the lady staff) . Depends on your luck which staff u get... haha..

Room Tip: Opposite is 'Remember Come Cafe'
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Daniel_Twj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
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  • English first
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English first
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Additional Information about Crystal City Hotel

Property: Crystal City Hotel
Address: A-231 Jalan Air Putih, Kuantan 25300, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #19 of 72 B&Bs / Inns in Kuantan
Number of rooms: 22
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