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Traveller rating
629
363
158
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66
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All reviews kampung restaurant italian bistro public beach fast food teluk cempedak sea view room pool bar nice beach f b pleasant stay family vacation local food nice view family room buffet breakfast pools kfc
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52 - 57 of 1,278 reviews
Reviewed 30 September 2022

This hotel location was great, have it own beach. All restaurant are walking distance and near the famous Teluk Cempedak. The room was clean and the air-conditioning was great. They need to upgrade the hot water heater to make them perfect

Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels
Thank ssnizam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 September 2022

Overall we had a great event. Good services given by the staffs and special mentioned to staff Joelle Lim (Associate Director of Events) where she has arranged all our rooms and F&B as per our request. She is responded immediately when we need any assistance no matter any time.
Special mentioned to Brandon (F&B) where he finds a fast solution when we requested for a extra varieties of foods for vegetarian people.
Special mentioned to Chef (I'm not sure his name - Malay guy) giving us the clear info on the foods and vegetarians items and he managed to cook as per our request as well.
Overall all the staffs has given a great service. Awesome.

Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Location
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    • Rooms
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Review collected in partnership with Hyatt Hotels
Thank Y0gesh2001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 September 2022

5stars hotel deserves 5star rating. Superb n excellent service from all your staff. We booked 6 rooms for our 14 family members. Definitely will come again. Hanis was very helpful with our check-in and extra beds upon request. Narley was really helpful when we need wheelchair for my dad.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
Thank amandanmie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 26 September 2022

Apart from the location, nothing else is worth raving about this hotel. The service is really worse than a 1-2 stars hotel, giving a bad name to the Hyatt brand. I don't usually give bad reviews and this hotel is really unacceptable.

We wanted to order room service from the restaurant and made no less than 5 calls within half an hour, and none was picked up. Tried calling the front desk, also not picked up with 3 attempts. So, I had to walk to the restaurant to order the food. No one was even at the front desk when I passed by to go to the restaurant. It even took the restaurant staff some time to notice and take my order. The food only arrived in the room AFTER MORE THAN ONE WHOLE HOUR of waiting (the restaurant wasn't even 10% filled when I went to place my order). The meatball spaghetti was totally overcooked and tasteless! It was worse than a roadside stall quality. We didn't even order during odd hour, it was during dinner time. We started calling the restaurant around 6.30pm and ended up getting our food close to 9pm because of all the waiting (for the call to be picked up, for the order to be taken, for the food to arrive etc.)

The hotel could do with some refurbishment - rug/carpet in the lobby is in desperate need for a deep clean.

Date of stay: August 2022
    • Sleep Quality
    • Rooms
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Thank shpng
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 September 2022

Overall the room is meet the expectation. F&B at kampung restaurant have improvement area. Restroom outside the hotel need to maintain the cleanliness (like regular time clean by staff). Swimming pool is nice but towel might have some stain on it. The beach is nice and clean even is public beach. Carpark might need to increase as it will full during evening or night. Added value for using digital lock in Hyatt app to unlock hotel room. Overall still recommend to visit this hotel.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 278nicholasy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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