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“best hotel in Kuantan... still”

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Hyatt Regency Kuantan
Ranked #9 of 43 Hotels in Kuantan
Malaysia
Level Contributor
56 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“best hotel in Kuantan... still”
3 of 5 bubbles Reviewed 1 September 2012

Stayed 4 nights at the Hyatt Regency Kuantan in Aug 2012. my stay was during the muslim fasting month of ramadhan, and over a weekend too. The hotel was packed with tourists during this time. The Hyatt is one of the oldest hotels in Kuantan, and has gone through renovations and upgrades over the year, leaving the hotel still in good shape. It has a wonderful location, right on the beach of Teluk Chempedak, 5mins from the centre of town. Just outside the hotel a lot of development has taken place, with huge drive-ins of the usual fast-food chains: macdonald’s Kentucky fried chicken, burger king.. There are also lots of restaurants and bars, making this small beach quite the tourist destination. This is therefore the nice family holiday spot, but not really the place for solitude or appreciation of the beauty of Malaysia’s eastern coastline and its famous beaches.

The rooms are nice and spacious, with easy access to the two pools and the beach. Bathrooms are too small however, for my liking.. quite cramped in fact. Nothing spectacular about the room facilities, but all in working order and sufficient for the holiday-maker who is going to be spending more time outside than inside your room.

What I didn’t like – internet is not free, as it should be. I still can’t understand why hotels charge for a basic facility like broadband! The room service was also lacking, and the reason for this was the fasting month. Unfortunately, hotel staff, who are predominantly muslim, neglect their duties to serve quests for their religious practices, and this is not professional. However, in the spirit of tolerance, I will reserve judgement here, and hope that outside the fasting month, service is normal and efficient.

All in all, a nice stay, in a nice location.

Room Tip: sea facing rooms are obviously better, but pricier
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WorldCitizenMalaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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701 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (171)
Date | Rating
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  • Chinese (Simplified) first
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English first
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 27 August 2012

I like the place. Maybe some rooms could be renovated, but I continue to go to escape KL with my family. The food is nice, but need to have more sea food and bbq fish. Choice is not too much at night.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff_Kula_Lumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johor Bahru, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 22 August 2012

I have stayed in this hotel several times whenever I have work in Kuantan. Location-wise, it's quite nice. Both the sea view and garden view rooms offer good albeit contrasting views though I prefer the garden view room in the new wing as it is more spacious than the old sea view rooms. Furnishings are pretty outdated. The rooms almost have the feel of being trapped in the 90s. Bathrooms are pretty basic (read: just blah). TVs have bad reception and not many channels either. The Hyatt was probably a 5 star hotel with luxe rooms once upon a time but the quality has taken quite a dip since then. Service was great though. The staff members are always polite and helpful. The buffet breakfast by the beach is also very nice with a wide selection of food. All in all, it's a decent place to stay.. just don't expect it to be luxurious.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellingTisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 20 August 2012

My aunt and I along with her son decided to spend the long aidilfitri here. To out horror we found out upon check in that we had to wait for our room. Although they provided us with light snacks at the hospitality room but still the 1.5 hrs wait was painful esp since we had a long drive from KL. once we got our room it look awhile longer fr them to sort out the roller bed and other things. To add on to our list of horror we learnt that there was water distruption. Id rate the room 5/10. Cleanliness 5/10. Food 6/10

The beach? Priceless

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deepa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santorini, Greece
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 19 August 2012

We arrived in Hyatt Regency Kuantan (Resort) on Dec and we stay one week.
Very big hotel without to ghange style the last 15 years i supose.
Two swiming pools one of them with pool bar.
Friendly staff always was there to help as.
Oll the time we have problem with the bathtube and with the super high electric door of the room we are living from the room without to lock becouse its not imposible, they try to fix it but......
VERY GOOD FOOD..............
House keeping its not inaf to clean the old room with the 20 years old carpet.
I dont think this hotel is the best value for your money.
CONGRATULATIONS TO THE STAFF THEY TRY TO KEEP THE HIGH STANDARTS OF 5 STARS HOTEL.

Room Tip: see your room first.......
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thrasos82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Kuantan

Property: Hyatt Regency Kuantan
Address: Telok Chempedak, Kuantan 25050, Malaysia
Phone Number:
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Kuantan
#4 Luxury Hotel in Kuantan
Price range (per night): ₹ 6,175 - ₹ 6,368
Hotel Class:4.5 star — Hyatt Regency Kuantan 4.5*
Number of rooms: 330
Official Description (provided by the hotel):
Hyatt Regency Kuantan Resort will be fully closed from 1 September 2015 to undergo extensive renovation that will take approximately 12 months. No reservations will be accepted throughout this period. All 300 guestrooms and suites will be reinvented into stylish and elegant spaces while public areas and meeting venues will be refurbished. ... more   less 
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Also Known As:
Hyatt Regency Kuantan Hotel Kuantan
Kuantan Hyatt Regency
Hyatt Kuantan

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