This review is based on the terrible customer service I received from the Dusan staff.
I had previously stayed at the Dusan twice and was booking for my third, unfortunately due to the staff terrible customer service the third occasion did not occur and I'm writing this review to make other travelers aware that this could happen to them!
After my online booking the Dusan gave me 7 days to pay, I paid on day 4 (3 days prior to the contract end). But they cancelled my booking anyway and gave it to another customer who booked after me but paid before me. They broke the written contract I had with them to receive payment within 7 days of booking.
I still wanted the booking so the staff then fabricated that I had verbally told them I did not want the room. This did not happen. So in the end i was left without a room.
There was no offer to make amends for their error.More
- Free Wifi