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“Just keeps getting better”
Review of Tiara Labuan Hotel

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Tiara Labuan Hotel
Ranked #3 of 10 Hotels in Labuan Island
Darwin Australia
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Just keeps getting better”
Reviewed 22 April 2012

We've stayed at the Tiara every year since 2006, and we are unabashed fans of the place. We will continue to go back, and we expect that as it has each year, it will continue to improve.

Please look at previous reviews for most of my comments, because they haven't changed. But this year there were some significant improvements. There appear to have been some extensive refurbishments of bathrooms in the rooms which were certainly needed and the results are very good. Also, there has been a noticeable improvement in staff attitudes and service levels.

Maintenance in rooms does appear to remain a problem, although in reality it's really only minor issues - such as light globes that need replacing, batteries in safes that need replacing.

We always look forward to returning to the Tiara and would not hesitate to recommend it.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Darwin_Dweller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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214 reviews from our community

Traveller rating
    79
    67
    41
    17
    10
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85
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Any
English first
Singapore
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 April 2012

This hotel is great! Architecture, location, service, facilities, pool, amenities are all fantastic! The japanese designed for the windows on the 4th floor is a very nice , staff is very friendly , free wi-fi really is good for business traveler , In Singapore and Kuala Lumpur every hotel need to charges the internet , but in Tiara's no charges , totally FOC , it's GREAT .Everything was perfect! Highly recommended for any kind of trip!

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with innstant.com

Helpful?
4 Thank Roland P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tiaralabuan, Manager at Tiara Labuan Hotel, responded to this review, 22 April 2012
I am pleased that we have met your expectation and the team at Tiara's looks forward to welcoming you again should another opportunity bring you back to Labuan !

Regards,

John Chin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 April 2012

This is a great place to stay in Labuan ; We found the staff very friendly and competent, chinese restaurants great and the room excellent. The building is getting a bit older, but very clean and tidy. Internet connection was included in room rate! Just great for checking emails and researching places for touristing. We are going to Manikar Beach Resort for inspection , the building and the outdoor under renovation , ask the staff when can complete , will be end of the year.

If the Resort under Tiara's management , I think is the wonderful and the staff discipline will look more polite with the guest.

I will be back on holiday again with Manikar Beach Resort , Of course I won't forget Tiara's too , will share my room night with Manikar Beach...

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ivan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tiaralabuan, Manager at Tiara Labuan Hotel, responded to this review, 21 April 2012
Dear Valued Guest ,

What a pleasure to learn of your stay experience and I would like to extend my gratitude for your sharing the positive feedback with us here on TripAdvisor!

We will continue to seek for improvement where possible in our effort to create enriching Tiara Experiences for our guests.

The team at Tiara's looks forward to welcoming you back.

Regards,
John Chin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 April 2012

We chose this hotel because it was top-ranked in trip advisor - and rightly so.

Treat yourself to a harbour view room. Truly 5 star, with excellent staff and a Friday buffet to die for! Really a lot of variety ... and we'll certainly be back for more!

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kentRSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 April 2012 via mobile

We stayed there for 3 nights recently. Service is great! Thank you to Angela at reception, Faizal and the rest of the bell counter and drivers, Lydia at the restaurant and many more. They give you great service and personalised attention and are very accommodative.

We stayed in a 2 bedroom apartment. It was big, lovely beds and great. We didn't experience the late night noise levels that some others have commented about.

A good variety of food. We ate at the Chinese restaurant and the coffee house.

Wlll definitely choose to stay here when in Labuan again

Stayed April 2012
Helpful?
2 Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tiaralabuan, Manager at Tiara Labuan Hotel, responded to this review, 21 April 2012
Tiara's prides itself in creating memorable hotel experiences through having great relationships with our guests. I am certainly pleased that you have thoroughly enjoyed the stay with us!

The team at Tiara's joins me in thanking you for acknowledging our efforts. We look forward to welcoming you again in the near future!

Regards,

John Chin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tiara Labuan Hotel

Property: Tiara Labuan Hotel
Address: Tiara Labuan Hotel Jalan Tanjung Batu, Labuan Island 87007, Malaysia
Region: Malaysia > Sabah > Labuan Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 10 Hotels in Labuan Island
Price range (per night): ₹ 3,957 - ₹ 5,579
Hotel Class:4 star — Tiara Labuan Hotel 4*
Number of rooms: 87
Official Description (provided by the hotel):
Tiara Labuan is a city cresort located off the coast of Borneo. It provides free parking, Wi-Fi, restaurant, bar and fitness centre. Rooms have a private balcony and a kitchenette. Rooms are spacious and feature a bathtub, shower facilities and a hairdryer. Cable TV, a minibar and 24-hour room service are also provided. Guests of Tiara Labuan can play a game of table-tennis or use the resort’s sauna. Barbecue facilities are available. The islands around Labuan host the world’s richest coral and fishing grounds. Labuan is a duty-free shopping haven with rich historical background. Located in the state of Sabah, Tiara Labuan is a 10-minute drive to Labuan Airport. ... more   less 
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Also Known As:
Tiara Labuan Hotel Labuan Island

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