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“Great accomodation and services but lousy food”

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Holiday Villa Beach Resort & Spa Langkawi
Ranked #22 of 104 Hotels in Langkawi
Melaka
Level 4 Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great accomodation and services but lousy food”
Reviewed 15 May 2012

Rooms, views and services are just fantastic albeit a little run down. Food wise it's horribly terrible to be honest. So guests staying there DO NOT book with breakfasts.

Room Tip: Choose a garden view room. Just nice and peaceful.
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pingying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVLangkawi, General Manager at Holiday Villa Beach Resort & Spa Langkawi, responded to this review, 16 May 2012
Dear Sir / Madam,

Thank you for your constructive feedback with regards to your recent stay at Holiday Villa Langkawi. Please do accept our sincere apologies for not being able to live up to your expectations. Rest assured I have taken note of all your challenge and I am looking with the department concerned. We look forward to welcome you back again in the near future.

Yours sincerely,

Antonello Passa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (352)
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bendigo
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 May 2012

This was our third visit to this hotel and we are looking forward to our next visit. We have three late teen children and they had a great time making friends with the staff . The pool and swim up bar are the best we have come across and the staff working here make it even better. The breakfast offer good variety for even fussy eaters. The only thing that we think that they can improve on is the booking in and out process this can take awhile.

Room Tip: Rooms on the ground floor can have a musty smell we stay on the 2nd floor and they are fine
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angstev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVLangkawi, General Manager at Holiday Villa Beach Resort & Spa Langkawi, responded to this review, 15 May 2012
Dear Sir / Madam,

We are very pleased that you have enjoyed your return stay with us and appreciate very much your valuable feedback which will enable us to take direct steps for improvement.Together with my team, we look forward very much to your next stay with us and thank you for your support.

Yours sincerely,

Antonello Passa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 May 2012

The good:
The location was good, at the quiet end of the beach with good views, walking distance to shops/restaurants/wifi cafes (essential given hideous and unjustifiable wifi costs in the hotel). Also good bar facilities both in the swimming pool and on the beach. Sadly, all this is vastly outweighed by the bad.
The Bad:
Where to begin... :( The Wifi is ridiculously, hideously, unjustifiably overpriced!! RM 8 for 15 min, RM 40 for 24 hours. Given that's half what I pay for a month's internet in London (one of the most expensive cities in the world), and given most cafes and restaurants around the hotel, and all other hotels offer it for free, and it is obvious how shallow their "we will pamper you" mantra is! Worse still the hotel seems to find nothing wrong with putting guests (i.e. me) in a room directly above the main bar, which in itself would not be a problem were it not for the extremely loud karaoke till nearly 1am every night! The room has no soundproofing. The manager offered to move us to a different room (as we were checking out!) but that does not ignore the fact they are quite happy to treat their guests like this until they speak up and complain! We could also hear every noise from reception, including the loud groups of drunk people coming out of the bar/arriving back from elsewhere. Something again, they are inclined to do nothing at all about (even at 3am!!!) until someone actually bothers to complain (i.e. me again) because they can get no sleep. And don't even mention the 10% "service charge" you have to pay on arrival to apparently cover the cost of the Booking.com commission... If I do have to pay it, why not include it in the price up front? All in all, a hotel with scant regard for it's guests happiness and complete focus on doing everything they can to empty your wallet. Avoid.
P.s. don't bother complaining to the manager, they refuse to accept anything is wrong or anything is within their control.

Room Tip: Get one as far away from reception (and the main bar/restaurant) as you can, your sleep will thank y...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank discostu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVLangkawi, General Manager at Holiday Villa Beach Resort & Spa Langkawi, responded to this review, 14 May 2012
Dear Sir / Madam,

Thank you for your comments dated 13th May 2012 expressing your dissatisfaction with our service and the facilities during your stay at Holiday Villa Langkawi.
We were most concerned to learn of the setbacks encountered during your stay and we sincerely apologize for all the inconvenience it had caused you.
Measures have been taken to ensure that such problems do not recur. We would like to thank you for bringing up these matters as it is only through constructive criticism from our guests that would enable us to monitor our hotel operations more closely.
We hope you will not judge the standard of the hotel on this one experience and allow it to deter you from patronizing our hotel.
Meanwhile, we thank you once again for your comments. My team and I look forward to welcoming you back at our hotel in the not too distant future.

Yours sincerely,

Antonello Passa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 May 2012

Stayed here for 4D3N last week and it was an excellent experience staying here. Stayed in standard room with toddler on the 1st floor with garden view. Room was clean and tidy with all facilities. Bathroom and AC facilities were excellent. I would like to commend on the room service as our room was cleaned and kept tidy everyday which was good.
Private Beach and Pool are big plus for this resort we had good time both the places. Check-in and check-out were fast without any issues and thanks for the check-in gift and free wifi internet.
Breakfast was just ok still can be served with more items. We loved the egg counter were staff prepared egg items on the spot.
Only complaint but not a big deal is some of the staff at reservation counter needs more training to deal with customers with some smile. A little smile will make a big difference.
Overall we enjoyed this stay and sure will stay again if I visit Langkawi again.

Room Tip: Standard rooms at 1st floor are good with garden view and balcony
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanjay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVLangkawi, General Manager at Holiday Villa Beach Resort & Spa Langkawi, responded to this review, 14 May 2012
Dear Sir / Madam,

Thank you very much for providing us with your valuable feedback, which will enable us to take direct steps for improvement. Your feedback is very important in our continuous effort to meet guest expectation and create a memorable stay for them. We shall look forward to welcome you back again in the near future.

Yours sincerely,

Antonello Passa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
australia
Level 6 Contributor
246 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 11 May 2012

first we were in federal villa then thanks to the kind manager we got an upgrade to Holiday Villa many thanks. The room was perfect and peaceful very clean and the maids did a great job.
breakfast was a buffet with lots to choose from, we dine in the sunset restaurant and had lunch around the big pool, the beach is clean and there are nets in the water and they had a life guard on duty, plenty of banana lounges at the pool and the beach, the ones at the beach where under the trees so you are out of the sun or you could choose ones in full sun in either places.

Room Tip: pay that little bit extra and stay at the Holiday Villa
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bonesi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVLangkawi, General Manager at Holiday Villa Beach Resort & Spa Langkawi, responded to this review, 12 May 2012
Dear Sir / Madam,

Many sincere thanks for your appreciative words and you made everyone of us extremely happy.
It is always very nice to receive such positive comments and is greatly appreciated! We certainly look forward to welcome you back again in the near future.

Yours sincerely,

Antonello Passa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Villa Beach Resort & Spa Langkawi

Property: Holiday Villa Beach Resort & Spa Langkawi
Address: Lot 1698 Pantai Tengah | Mukim Kedawang, Daerah Langkawi, Langkawi 507000, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 On the Beach Hotel in Langkawi
#15 Luxury Hotel in Langkawi
#15 Spa Hotel in Langkawi
Price range (per night): ₹ 5,070 - ₹ 10,973
Hotel Class:4 star — Holiday Villa Beach Resort & Spa Langkawi 4*
Number of rooms: 258
Official Description (provided by the hotel):
This enchanting 4-star picturesque resort is sprawled over 13 acres of land, fronting on one of Langkawi island's finest beach, Pantai Tengah. Here, our 258 guest rooms and suites range from the simple elegance to the truly extravagant. ... more   less 
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Also Known As:
Holiday Villa Beach Resort & Spa Langkawi Hotel Langkawi
Holiday Villa Beach Resort And Spa Langkawi
Holiday Hotel Beach Langkawi

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