Travelled from Terengganu to meet a friend here. It was our first time in more than 15 years. The room was spacious, clean and bed was comfortable.Just what we needed after a long drive. Check in was a breeze. Parking ample.My only disappointment was the F&B section. The waiter was pleasant but unfortunately the food was not. Beverages were way overpriced.
I hope the hotel improves the quality of food as I'm the type who likes to eat where I stay. I will however come back but will stay away from the food.
Nevertheless, thumbs up for the Management for hiring hearing impaired staff (housekeeping). This is what really impressed me & that's why I'm writing this review. Everyone deserves a chance to improve. Buckle up Grand Crystal, we'll be back!More