We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Early customer service stumble quickly fixed”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Mutiara Johor Bahru
Ranked #10 of 110 Hotels in Johor Bahru
ASEAN
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Early customer service stumble quickly fixed”
Reviewed 2 May 2012

All hotels have problems, everyone makes mistakes. The best professionals acknowledge their problems and mistakes and fix them.

My check-in at the Mutiara JB would make anyone pick up their bags and look for a room at the new hotel across the street. My company had pre-paid my stay so I just followed the off-hand directions to the lift and mentally started drafting my report to the travel staff back home.

On my way I was cheerfully greeted by a suited gentleman with the front office manager's badge on his jacket. I took the opportunity to provide some on-the-spot customer feedback. He was clearly taken aback by what I told him and he personally led me to my room, apologising all the way.

He turned arund a bad situation and made it better. The rest of my stay was comfortable and pleasant. The hotel is an "aging" property, but it is aging gracefully and still offers all the key services and amenities of a business hotel.

With the exception of the check-in experience, I found the staff to be friendly, helpful and professional.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BizVoyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPKhoo, General Manager at Mutiara Johor Bahru, responded to this review, 4 May 2012
Thank you for your kind comments and it was a pleasure to have you as our guest. We appreciate that you have taken the effort to provide feedback and rest assured, we will not disappoint the next time you check-in to Mutiara Johor Bahru. We sincerely look forward to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

644 reviews from our community

Traveller rating
    109
    317
    162
    29
    27
See reviews for
224
84
24
187
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Perth, Australia
Level 5 Contributor
71 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 27 April 2012

Firstly if you are staying in JB is must be because you have to, as its not a place you would chose to stay at for pleasure ! Got upgraded to an executive room, very spacious,comfy bed. Suprised there was no seperate shower, so its a stand in the shower and hold the hose affair !
Nice pool area, very welcoming on a hot afternoon, it was deserted, every time I used it. There is a train track directly behind the hotel so ask for a front room. TV - chronic ! Only one english channel repeating the same old stuff! I now know all about Kevlar and why aeroplane tyres dont burst on landing (in great detail!!!)
Breakfast buffet , good choice of food. I took my second cup of coffee up to my room after breakfast so I could drink whilst getting ready for work, when I went downstairs to leave I was accosted/treated like a criminal and told that I wasnt allowed to take a cup of coffee up to my room- what a load of rubbish that is ! Also this prides itself on being a business hotel so why the daily internet fee then - very outdated !! A few tips on JB. This was my first trip here single woman business traveller. Arrived at Larkin bus station, first time I havent felt safe in Malaysia, the taxi drivers surround you and tell you that all the other taxi drivers are robbers and liars and dont go with them ! Apparently ive learnt since there are lots of cab drivers from Larkin that drive passengers out of town , rob then dump them. The fare should be no more than 10-20 myr, Larkin to Mutiara, or from Senai airport 25/30myr. Holiday Plaza next to hotel, not great, Mc Donald and Kfc, lots of cheap shops , chemist and very expensive not so great fake handbags etc. Cant wait to get over the causeway to the safety of Singapore, cant believe the difference in the two places considering they are so close! On the whole JB is not a safe place so be aware of bag snatching and take your jewellery off in public. Wont be back !

Room Tip: Front rooms quieter due to train track at rear.
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ozzyprice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPKhoo, General Manager at Mutiara Johor Bahru, responded to this review, 30 April 2012
It was a pleasure to have you as a guest at Mutiara Johor Bahru. Your positive comments are appreciated. Meanwhile, we will continue to improve on our services to meet guest’s expectations and we sincerely look forward to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 April 2012

after viewing the photos and found mushroom n cockroach.. we were all worries that we might face the same scene or maybe worst.
But we were relief to find the room quite clean but still dusty.. because my roommate was busy sneezing away once we step into the room.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shidubi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johor Bahru, Malaysia
Level 4 Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 April 2012

I have known this hotel since i was bachelor 18 yrs ago. It has remained the same extrenally though much refurbishment were done since for the rooms and lounges..Though I am staying in the JB town,off and on my family and I will just stay for one night for fun. We love the food spread of this hotel especially during Ramadan time..It is so good for JB standard so much so any function involving dinner ,many johorian will flock to attend it. The only problem is the limited parking spaces in the hotel especially during wedding seasons and weekends.
The room especially Tebrau room ...is really spacious and has all the necessary comfort and amenities.One of the thing i love was tap system which i photograph to compliment the management for making effort to ease one to decide the temperature of bath water..the rest has been commented especially location wise.
Enjoy your stay

Room Tip: The newer tebrau room is good..
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fairtraveller2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPKhoo, General Manager at Mutiara Johor Bahru, responded to this review, 26 April 2012
We are delighted that you have enjoyed your recent stay with us. We truly appreciate your positive comments and it is always a pleasure to serve loyal patrons such as yourself, to whom we owe the success of this establishment. We sincerely look forward to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 5 Contributor
75 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 9 April 2012

Location of hotel - Very good as it was situated right beside holiday plaza and 5-10mins walk to KSL... Less than RM10 if you take a cab to Pelangi and City Square Mall.

Check in/Check out - Reached the hotel and 2pm, waited till 3pm before i got a room. Check out took only 5minutes....

Rooms - I've asked for a quiet room as i am a light sleeper. Room719 @ Tebrau Wing was allocated to me. There was a railway track in front of the room so i could hear/feel when train passed by + a soft honk when it pulls out..... Not so happening for me when it happens around 5am or so in the morning........

Room is spacious... They provide everything from toothbrush to washing powder but no cotton pad or cotton buds...... Air con is a bit loud......

For those who are traveling with kids, it is a must to check the sliding glass of the full length window... I seriously did not check mine and my 5yr old son came telling me that he can open the sliding glass. I thought he was joking.. I mean, shouldn't it be locked unless you unlock it ??? He's definitely not tall enough to unlock it. So i decided to check it out with him and there, he slide open the glass door. There's a sticker there which says - Do not open the window, open at your own risk. I wonder how many kids are able to read that and follow the instruction..... It is definitely our responsibility to ensure our kids does not open the window but why is it unlock in the first place ?

I cannot imagine if this happens to younger kids or kids who still doesn't have sense of danger. A holiday may lead to tragedy....... I'm thankful this happened when we were about to check out...... If it happens not long after i'm in the room, i may consider checking out immediately....

My experience with Mutiara was generally ok until this incident.......

Additional info - Internet access is chargeable at RM10 per hour or RM25 for whole day. Transportation to Premium Outlet, KSL and etc available but need 24hours booking in advance which i thought was ridiculous as KSL or Pelangi are just so near...

Paid RM245(including taxes) with internet for Weekend Package A (without breakfast) Deluxe King Room.

Room Tip: Rooms facing railway track are not suitable for light sleepers...
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ee Von L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPKhoo, General Manager at Mutiara Johor Bahru, responded to this review, 12 April 2012
It was a pleasure to have you as a guest at Mutiara Johor Bahru. We are truly grateful that valued guest like yourself have taken precious time and effort to provide feedback and rest assured, we will continue to improve on our services to meet guest’s expectations. Meanwhile we sincerely look forward to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Johor Bahru hotels
2.5 km away
Doubletree By Hilton Hotel Johor Bahru
3.3 km away
Thistle Johor Bahru
Thistle Johor Bahru
#11 of 110 in Johor Bahru
1,292 reviews
0.5 km away
Holiday Villa Johor Bahru City Centre
Show Prices
Show Prices
Show Prices
6.2 km away
Renaissance Johor Bahru Hotel
Renaissance Johor Bahru Hotel
#4 of 110 in Johor Bahru
853 reviews
3.1 km away
The Puteri Pacific Johor Bahru
The Puteri Pacific Johor Bahru
#15 of 110 in Johor Bahru
680 reviews
3.3 km away
Belllo Hotel JB Central
Belllo Hotel JB Central
#7 of 110 in Johor Bahru
220 reviews
Show Prices
Show Prices
Show Prices

Been to Mutiara Johor Bahru? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Mutiara Johor Bahru

Property: Mutiara Johor Bahru
Address: KB No. 779 Jalan Dato Sulaiman | KB No. 779, Johor Bahru 80990, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Johor Bahru
#8 Luxury Hotel in Johor Bahru
Price range (per night): ₹ 2,761 - ₹ 5,715
Hotel Class:4 star — Mutiara Johor Bahru 4*
Number of rooms: 336
Official Description (provided by the hotel):
Ideal for corporate and leisure travellers, Mutiara Johor Bahru has 336 well-appointed rooms and suites. Hotel provides WIFI, Pressreader digital-online reads, in-room complimentary coffee and tea and shuttle to selected shopping centres. It is about 15 minutes from the Causeway to Singapore and 40 minutes from the Senai International Airport. There are function halls for up to 500 persons, three restaurants and a lounge with live band, 24-hour room service, Executive Club Floor, business centre, laundry, florist, outdoor pool, gymnasium and lobby shopping arcade. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, HotelQuickly, Agoda and Ctrip TA so you can book your Mutiara Johor Bahru reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mutiara Hotel Johor Bahru

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing