All hotels have problems, everyone makes mistakes. The best professionals acknowledge their problems and mistakes and fix them.
My check-in at the Mutiara JB would make anyone pick up their bags and look for a room at the new hotel across the street. My company had pre-paid my stay so I just followed the off-hand directions to the lift and mentally started drafting my report to the travel staff back home.
On my way I was cheerfully greeted by a suited gentleman with the front office manager's badge on his jacket. I took the opportunity to provide some on-the-spot customer feedback. He was clearly taken aback by what I told him and he personally led me to my room, apologising all the way.
He turned arund a bad situation and made it better. The rest of my stay was comfortable and pleasant. The hotel is an "aging" property, but it is aging gracefully and still offers all the key services and amenities of a business hotel.
With the exception of the check-in experience, I found the staff to be friendly, helpful and professional.
- Official Description (provided by the hotel):
- Ideal for corporate and leisure travellers, Mutiara Johor Bahru has 336 well-appointed rooms and suites. Hotel provides WIFI, Pressreader digital-online reads, in-room complimentary coffee and tea and shuttle to selected shopping centres. It is about 15 minutes from the Causeway to Singapore and 40 minutes from the Senai International Airport. There are function halls for up to 500 persons, three restaurants and a lounge with live band, 24-hour room service, Executive Club Floor, business centre, laundry, florist, outdoor pool, gymnasium and lobby shopping arcade. ... more less
- Reservation Options:
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- Also Known As:
- Mutiara Hotel Johor Bahru