Was for two nights early September 2017, hot days in Almaty. Business trip for exhibition next door 5 min walk from hotel, absolutely best choice if exhibition on plan. AC in room and all around hotel was ok, and wifi as well. Breakfast was as well ok. A bit out of down town, not issue for me as target was the exhibition.
Dear Guest,
Thank you for your resent stay and your positive comments about our hotel, we truly appreciate the time taken to write a review about our hotel.
We hope, that you will consider staying with us again, so that we can have another chance to provide you with a superior experience.
Hope to see you soon!!!
Best regards,
Zhanna Alimbayeva
Front Office Manager
We stayed at the hotel while on holiday in Almaty. Unfortunately the location isn't great for tourists, however the hotel is great. The staff are super friendly and very accommodating. The rooms are comfortable, clean and well appointed. The food is really good, which was surprising given that the restaurant looked closed when we entered. We also had room service when we arrived late the first night and it was excellent and fast. A very pleasant stay.
Dear Guest,
Thank you so much for taking the time to share this wonderful review and for choosing the BW PL Atakent Park Hotel for your holiday stay!
We were delighted to read your sunny comments about our hotel and that you enjoyed your stay with us.
We hope to welcome you again soon.
Kind regards,
Zhanna Alimbayeva
Front Office Manager
Stayed on 12.09.2016
The room was studio room which was very spacious, modern interior, spotlessly clean and well appointed, with a sofa, comfy double bed with good quality linen, space for luggage, wardrobe, shelves, safe, a desk, a flat-screen TV, mini refrigerator and bathroom with Jacuzzi. Toiletries including sleepers were provided.
An electric kettle was provided with tea bags, Milk powder & coffee. Staffs were helpful & friendly.
The location is little far from city centre near exhibition center and botanical garden but one can reach in the city using taxi or public transport just outside the hotel. The only negative I didn’t like that they serve only one complimentary water bottle. However; one can order extra bottle on chargeable basis (only cash KZT), Hotel management should look into it and except the credit card payment same as they accept for room fare.
Over all we had pleasant stay and come back again.
Dear Guest!
Thank you so much for taking the time to review us here on Trip Advisor! It was great honor for us to welcome you at the Best Western Plus Atakent Park Hotel. Providing our guests with an unforgettable experience – is our main goal!
Therefore our staff is attentive at every stage of your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Best regards,
Administration
BWPL Atakent Park Hotel
We stayed four nights at the Best Western Plus Atakent Park in Almaty earlier this month at the beginning of our time in Kazakhstan. It is a good business hotel, clean, quiet, right by the Expo Centre and the botanical gardens, not really centrally located to all the museums and stuff to do in Almaty but we had a good rate and couldn’t complain. The staff were very helpful and friendly, they even recommended some good restaurants in the area and we would stay here again. Good quality for what you pay for.
Dear Guest,
Thank you for your resent stay and your positive comments about our hotel, we truly appreciate the time taken to write a review about our hotel.
We were delighted to read your sunny comments about our hotel and that you enjoyed your stay with us.
Hope to see you soon!!!
Best regards,
Administration
BWPL Atakent Park Hotel
Staff were not helpful at all. Hotel is located far away from city. No one can't force me to stay in this hotel again. They even didn't let me stay couple of hours more and charged extra money. Room service was good.
Dear Mr. Cagri,
We truly appreciate the time taken to write a review about our hotel, however, it is unfortunate to read that your stay was not up to your expectations.
We would like to inform you, that hotel check out time is 12:00. Your check out time was at 18:00. By hotel policy we have charge fifty percent of your room rate.
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
I hope, that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Kind regards,
Zhanna Alimbayeva
Front Office Manager
