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Reviews (88)
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All reviewsthe ground floorfirst floorroom was spaciousnon smoking roomwithin walking distancecitytoilet
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5 - 10 of 88 reviews
Reviewed 10 November 2016

The rooms are spacious . The hotel staff is very wellcomed and friendly with good english and some of them speak Turkish fluently. Hotel is just 20 minutes walking distance to some parks and Zenkov cathedral. The breakfast is not so rich but it is ok.
The Tv in my room was old fashioned. Quest Ameneties are fine. Minibar without alcohol is also ok with reasonable prices. There is also nice Turkish restaurant Named BALIK 150 meter away from the hotel. Hotel pick me up from the airport at no cost.
I can definetely stay again.

  • Stayed: November 2016, travelled on business
    • Value
    • Location
    • Service
Thank Lucky3407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2016

The positive side of this hotel is the spacious rooms, the location, and other smaller courtesies like a safe-box in the room, a well-working free wi-fi system, helpful reception, and other compliments like a bathroom basket including a shaving and dental kit, some soap, a comb, etc. In my room there was also a hairdryer, some Kleenex and a minibar. The biggest advantage is the location: there is a change shop just up the street (with the best rates in town), two shops nearby (a “stolichny” up the street, which does not sell alcohol, and the Silk Way Center down Tole Bi street to the left, but there are also some small shops nearby open until 21 PM). Buses 32 and 99, and trolley 9 run nearby, and the cable car station for Kok-Tobe is not more than a 15-minute walk from the hotel. The disadvantages are poor lighting in the rooms, scarce maintenance, a hard bed, badly adjusted TV-channels, and lack of soundproofing: you will hear everything that happens in adjacent rooms or in the corridor. I had some further observations: the hot water arrived slowly to the tap; at breakfast, the staff neglected the buffet table so one of the guests, who spoke Kazakh, told a waitress off, which was very awkward; although there was a restaurant (and other reviewers mentioned it, too, in previous reviews), I did not see any guests, so I decided not to try it (perhaps it is only open in the summer). The hotel offered free transfer from the airport, but not TO the airport; I paid 3000 tenge for that. But it was fine, and a wake-up call at dawn was also finely performed. In general, it is not a four-star hotel, but its prices and the good location offset that. I did not have any problems during the week I spent there. Also, they were ready to change my room when I asked for a room on the quiet side on arrival.

Room Tip: Ask for a room at the back of the hotel ("quiet side").
  • Stayed: October 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank BaSz97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2016

we stayed in superior suit. Room is big with big bathroom and bath. In the heart of the city. Overall experience was good. Despite big room and comfortable bed interior seemed old and in need of refreshing. Balcony was so small I was just laughing went I was checking it out. If for few days thanks to good location it is a good place to stay in Almaty. If you need something fancy and with a good bar check other places. If you need place to sleep and have access to the city is perfect for its price.

  • Stayed: September 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Berik D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2016 via mobile

They lost our booking each time we came despite reminders and confirmed bookings. So we got the left over rooms with no Aircon and/or no mini-bar refrigerator. The service desk wanted to blame us for late arrival but we had indicated arrival time clearly. Otherwise rooms clean and comfortable. Good central location and reasonable price.

Stayed: August 2016, travelled as a couple
Thank AlfredC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2016 via mobile

There is no hot water available and to buy it on the restorant cost 900TT. The breakfast are included small tomato, have cucumber, and some salami. Not something that can satisfy the hanger.

The room are clean and the location is exelent.

Stayed: July 2016, travelled solo
Thank 269chenp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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