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Reviews (758)
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Reviewed 25 June 2017 via mobile

Stayed here for one night on business. Perfect location, hotel provides airport pick up which is really important as taxis in Kazakhstan can be difficult and not to be trusted.
The rooms and bathrooms are large, newly renovated and comfortable.
The internet is fast and free.
The hotel is a grand, imposing building in a central location with various restaurants and cafes nearby.

The service was warm, efficient and friendly.

Nice hotel, thanks!

Stayed: June 2017, travelled on business
1  Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MakhmutZ, Генеральный директор at Rixos Almaty, responded to this reviewResponded 3 July 2017

Dear Paul T,

First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty.

We are pleased to know that you have enjoyed your stay with us and moreover, we are happy to hear that you liked the service, as complete guest satisfaction is our primary goal at Rixos Almaty.

We would love to have the pleasure of seeing you again as a regular guest and wish you the best in your business endeavors.


Sincerely Yours,
Makhmut Zharimbetov
General Manager





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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2017

I work in Kazakhstan from 7 years and I think I had the possibility to sleep, at least, in 10 different hotels in Almaty, BUT, from when I tried Rixos Hotel, I am sure I have found the one I needed.
In short:
- ALWAYS very kind personnel,
- Management very customer oriented,
- Care of the need of a single client (they remember my preferences in bedding and room kind and always provide them to me),
- Very good food at restaurant, lobby bar and breakfast,
- Clean, silent and high class hotel.
I am their client and I will be till I will work in KZ.

  • Stayed: June 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank VSanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MakhmutZ, Генеральный директор at Rixos Almaty, responded to this reviewResponded 3 July 2017

Dear VSanna,

We would like to thank you for the continued loyalty to Rixos Almaty and highly appreciate your valuable and warm comments. Our sincere appreciation of your patronage can not be overstated. We want to assure you that we will continue to do all we can to justify your confidence in Rixos Almaty and wish you all the success and fulfillment in your business and personal life.


Best Regards,
Makhmut Zharimbetov
General Manager

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Reviewed 21 June 2017 via mobile

We booked a deluxe room, which is quite large, having a desk and chaise lounge in addition to a king sized bed.

A Porter helped with the luggage as we were checked in quite early (10 am) - we had expected a need to store luggage and wait in the lobby or walk around town until afternoon check-in, but were pleased we were able to immediately crash from our long flight.

The lobby is beautiful, the included buffet breakfast sumptuous, and the staff is plentiful and friendly.

Alcoholic drinks, however, are measured very carefully and priced by NYC standards - definitely not a bargain!

Have only eaten dinner once at the restaurant so will delay review on that until we have more experience.

If you have the funds, I highly recommend the accommodations.

Stayed: June 2017, travelled as a couple
Thank Cathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MakhmutZ, Генеральный директор at Rixos Almaty, responded to this reviewResponded 3 July 2017

Dear Cathy T,

First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty.

We are pleased to know that you have enjoyed your stay with us and moreover, we are happy to hear that you liked the service, as complete guest satisfaction is our primary goal at Rixos Almaty. Please rest assured that we acknowledged your comments about the beverage prices, but would like to mention that those are in par with the local market. We will take this opportunity however to check if some prices could be revised.

We would love to have the pleasure of seeing you again as a regular guest and wish you the best in your business endeavors.

Sincerely Yours,
Makhmut Zharimbetov
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2017

I stayed here for business on two separate nights. The lobby was beautiful and clean. The staff were polite and most spoke English (spaseedo!) The room itself was great. Very impressed with the room. The tub was jetted so that was great after a long day. The bed was comfortable with nice linens. They offered two complimentary bottles of water which was nice as a foreigner. There were English channels on the TV.

I ate two nights in the Bistro in the lobby. The local steak was delicious and cooked to perfection. I didn't partake in the buffet but many others did.

The one flaw for this hotel was the breakfast in the lobby. It only had small rolls and cookies. Something more embellished would have been nice like a Continental breakfast.

  • Stayed: June 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Chris_G_2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MakhmutZ, Генеральный директор at Rixos Almaty, responded to this reviewResponded 3 July 2017

Dear Chris_G_2008,

First of all, we would like to thank you for taking the time to write us regarding your experience at Rixos Almaty Hotel. We do appreciate your positive feedback and we will continue improving our standards of service at all times.

Thank you for your valuable suggestion about early breakfast. Please rest assured that we will consider it respectively.

Looking forward to welcoming you back to our Hotel in the nearest future.

Best Regards,

Makhmut Zharimbetov

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2017

My 30th time staying at Rixos-Almaty and it was great every time. All the rooms are unique and very clean. The staff is very attentive and very well trained. Almost all meals was included in my rate and was awesome. I'm always amazed with the very experienced and professional staff. Rixos location is great and is close to the heart of the city & almost to every place.

Room Tip: All views are exceptional, City Views & Park View
  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kosai-Kudah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MakhmutZ, General Manager at Rixos Almaty, responded to this reviewResponded 24 June 2017

Dear Al Kudah Kosai,

We would like to thank you for the continued loyalty to Rixos Almaty.

We highly appreciate your valuable and warm comments.

Rixos Almaty wishes you all the best in the professional and personal life.

We always looking forward to welcome you at Rixos Almaty in the nearest future..

Best Regards,

Makhmut Zharimbetov

General Manager

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