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All reviews the club lounge nice outdoor pool international street kokusai dori housekeeping staff fitness center breakfast restaurant car park enjoyable stay loved this hotel speak good english nice hotel the main street deluxe room fish market top floor shops and restaurants
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Reviewed 28 July 2018 via mobile

Modern, clean, great service, great location, good gym. I’d stay here again. Parking is across the road, so ideal to use this hotel as a hub and drive out on day trips.

But don’t bother with the pool, small, overcrowded and seemed like the filter was over worked.

Date of stay: July 2018
Trip type: Travelled with family
1  Thank 88_elwood_88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
千枝 仲, 広報担当マネージャー at Hyatt Regency Naha, Okinawa, responded to this reviewResponded 1 August 2018

Dear 88_elwood_88 sama

Thank you very much for staying at Hyatt Regency Naha, Okinawa! We appreciate you taking the time to share this review of your recent stay with us on tripadvisor.

We are greatly honor your good comment for our service and facilities. And, we want to apologize for the disappointment about the pool. We would like to discuss your feedback and concerns further, as we strive daily to provide great customer service, and every detail will help us do better for future and returning residents.

Once again, thank you very much for your precious comment about our hotel, and we truly hope to be given another opportunity to welcome you back in the near future.

Sincerely,

Chie Nakao
Sales & Marketing
Hyatt Regency Naha, Okinawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2018

Recently spent 2 nights here and loved it. There were 4 adults and 2 child. They provided a nice extra bed for our daughter. Our views were lovely. Clean nice large rooms.

The pool was nice! They even had rubber tubes for kids.

The rooftop bar had great views! I didn't discover this until our lat night - too bad!

The buffet was fantastic. Excellent selection.

The service was top notch - even ordered extra large taxi for us at the last minute.

Location was close to all.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
2  Thank kareneriko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
千枝 仲, 広報担当マネージャー at Hyatt Regency Naha, Okinawa, responded to this reviewResponded 25 July 2018

Dear kareneriko sama

Thank you very much for staying at Hyatt Regency Naha, Okinawa! We appreciate you taking the time to share this review of your recent stay with us on tripadvisor.

Your comment is informative and gives encouragement to us, thank you very much. We will continuously work to improve our guest experience through the feed our valuable customers.

Thank you for being our guest. We hope to welcome you back soon for another amazing stay.

Sincerely,

Chie Nakao
Sales & Marketing
Hyatt Regency Naha Okinawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2018

Background: (World of Hyatt) Explorist / Cash / Club Level Deluxe Room (at time of booking)

Room / Regency Club: Very clean and spacious. Spent more time outside and at the regency club. The club had an amazing view of the city, mountains and ocean. Extremely packed the weekend I went, but they opened up the abr for club goers

Gym: Decent sized gym with a variety of machines and free weights. Never crowded and staffed while its open (personally rather have it open 24hrs than staffed)

Food: Amazing food, with a lot of local recipes for both the breakfast buffet and snacks / dinner at the regency club. They also offered a one time pass to the main breakfast restaurant for us staying two nights on the club level. Food there was even better with a wide variety. Definitely would recommend upgrading to club level or using an upgrade if you have one (not sure if they offer the pass year round)

Location: Located very close to the international street, with a bunch of local eateries along the way. Also a 500m long street full of local pottery shops worth visiting. Don't buy anything right away as each shop has its own distinct line up of products

Date of stay: June 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Koji Joe Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
千枝 仲, 広報担当マネージャー at Hyatt Regency Naha, Okinawa, responded to this reviewResponded 19 July 2018

Dear Koji Joe Y sama

Thank you very much for staying at Hyatt Regency Naha, Okinawa! We appreciate you taking the time to share this review of your recent stay with us on tripadvisor.

We saw how comfortable you stayed and we feel very happy.We will continue working to become a hotel that will be selected by many people in the future.

We look forward to welcome you back in the future for another memorable stay with us and thank you again for the preference given to Hyatt Regency Naha, Okinawa.

Sincerely,

Chie Nakao
Sales & Marketing
Hyatt Regency Naha Okinawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2018

this is a typical hyatt hotel with friendly staff and good sized rooms. I do agree with a comment about the pillows!!!! not good. location is just great to wander the streets - lots of resturants and shops. this city not at all like the major cities on the mainland, very touristy and casual. I agree with the previous reviews about the property and the pool area... well worth a stay.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank tallowbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
千枝 仲, 広報担当マネージャー at Hyatt Regency Naha, Okinawa, responded to this reviewResponded 13 July 2018

Dear tallowbeach sama

Thank you very much for staying at Hyatt Regency Naha, Okinawa! We appreciate you taking the time to share this review of your recent stay with us on tripadvisor.

We are greatly honor your good comment for our service and facilities. And, we want to apologize for the disappointment about the pillows. We have various kinds of pillows. If you need to change or try other type of pillows, our staff will bring it to your room. We are going to consider about the easily understandable notice of pillows.

Once again, thank you very much for your precious comment about our hotel, and we truly hope to be given another opportunity to welcome you back in the near future.

Sincerely,

Chie Nakao
Sales & Marketing
Hyatt Regency Naha Okinawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018 via mobile

A lovely hotel in a great location. Love their toiletries and Sat lunch buffet. Good service and. Dry clean. Disappointed with the limited room service menu of only two items! However all in all a good comfortable stay and love being walking distance to the main shopping street.

Date of stay: July 2018
Trip type: Travelled with family
1  Thank TheParrys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
千枝 仲, 広報担当マネージャー at Hyatt Regency Naha, Okinawa, responded to this reviewResponded 13 July 2018

TheParrys sama

Thank you very much for staying at Hyatt Regency Naha, Okinawa! We appreciate you taking the time to share this review of your recent stay with us on tripadvisor.

We saw how comfortable you stayed and we feel very happy. We are deeply sorry for making you feel unsatisfied and disappointed room service menu. We will continue working to become a hotel that will be selected by many people in the future.

We look forward to welcome you back in the future for another memorable stay with us and thank you again for the preference given to Hyatt Regency Naha, Okinawa.

Sincerely,

Chie Nakao
Sales & Marketing
Hyatt Regency Naha Okinawa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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