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Reviewed 22 December 2014

I had difficulty selecting a lodging in Beppu because I know that it is quite a large onsen city. One thing I knew for sure was that I wanted a small cozy place that's traditional, as opposed to a hotel. When I narrowed down my choices to 4 places of the same range, I chose Ryokan Kiraku because it was the only one that provided shuttle service to and from JR Beppu station, and also because it had an option for rooms with private toilets and sinks.
I tried reaching the hotel through booking.com to let the hotel know that I will be arriving at around 12:30 PM - so the staff could pick me up, but I didn't hear back in a timely manner and nobody was at the JR station to pick me up. When I called, the man who picked up the phone said, "Sorry no shuttle bus. After 2 PM only", and I was a bit disappointed.
Assuming I would be picked up, I didn't study the route in details, and couldn't figure out how to get there. Fortunately there was a Tourist Info Center at the train station, so the lady advised me to take the bus and get off in Kannawa.
The bus ride was about 20 minutes. Since there were many ryokans in the area, and I didn't have a map of the ryokan with me, I stopped by Sukinoi Bus Terminal (opposite the Kannawa bus stop) to ask for directions. Either because the Google Map they had was inaccurate, or the lady misread the map, I ended up at the wrong property and had to call the ryokan again. Fortunately it was very close by - so the ryokan staff was able to walk to the bus stop and get me.
They said check in was 2:00 PM (and it was 1:30 PM already), so they didn't give me a room, but I was ok with it and went to get lunch nearby and then use wi-fi at the 7-eleven. Afterwards, the same man who picked me up allowed me to check in and explained the facilities and services (onsen time for male and female; dinner time, breakfast, etc.) The time slots were quite confusing, so I had to write them down.
What I really liked was that most (if not all) of the main jikoku's were really close and within walking distance. However, if you expect to see many restaurants and shops, you need to stay right in the centre of Beppu.
Even though I wrote down the onsen time slots, I still got confused. The man told me the indoor onsen was for women only from 3:00-6:30 PM, but when I went, I had the sign "Occupied" at the door, as it was being used as a private bath. Then after dinner I went to the one outdoor, which was supposed to be for women only, but also saw the "Occupied" sign and heard a few men and women in there!?! I ended up in a smaller bath next door, but the water temperature was so hot beyond what's bearable (around 51 degrees celcius). What I disliked about the outdoor onsen is that it is in the parking lot area, and this means you have to cross the road to go there, which can be so awkward in your yukata and in freezing temperature.
The kaiseiki dinner was mediocre and didn't feature steamed seafood from the bay as advertised. On the other hand, it came with fried chicken as the main course.
The room was clean, but smelled of cigarette smoke either from previous guests or other rooms. There was also no heated toilet seat or hot water, as the property is quite old.
This ryokan is family-run, and only the son can speak some English. It would help if they can provide some signs in English.
The good thing was that now they have wi-fi. (Previously they didn't) And on the way back, I got a ride to JR Beppu station. It was an ok stay, but I'm not sure if I can recommend this place.

  • Stayed: December 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank Suvimon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2014

We stayed at Kiraku during our stay in Beppu, we chose this hotel because they provide shuttle bus from Beppu Station , once we arrive, we called Kiraku,they came to pick us straight to the hotel,and when we check out, they also take us back to Beppu station。the main reason is the location is great, it is near 5 famous Jigoku in Beppu, as a matter of fact, there is totally 8 Jigoku in Beppu。with walking distance, very convenience

Room Tip: If you like to stay at traditional Japan style hotel, this is the right choice especially if you would like to visit all the famous Jigoku in Beppu in 1 or 2 days
  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
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1  Thank Mak V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

Went with high expectation, but ended up with disappointment. Location and room condition is good, but the disappointment came from

1. Hot Spring: Main reason for staying in a ryokan is definitely for their hot spring. This ryokan has 2 onsens, one indoor and another outdoor. They fixed time slot so that male and female can use it at different time. The outdoor onsen has no pre-shower facilities, and its onsen temperature is way too high and therefore not comfortable to be used. Yet, they have arranged male to use the outdoor onsen most of the time. Also, after 8am, both onsens will be closed for "cleaning" until 3pm, you don't get to bath again after breakfast or before you check out! To be accurate, male don't get to shower in the morning unless you wake up before 6am to use the indoor onsen, which will be opened for female from 6-8am.
2. The food they served during dinner is poor quality, and fried chicken was our main course! I was expecting a pure Japanese dinner. Also, I have a feeling that their foods was catered from outside, not cooked from their kitchen, as they have limited staff.

FYI, no wifi provided in this ryokan.
Look somewhere else!

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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3  Thank Travel_freak_mas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018
Google Translation

  • Stayed: June 2018, travelled with family
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018
Google Translation

  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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