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Reviewed 14 June 2018 via mobile

The hotel is located one km from the station. There were hundreds of bars and restaurants within the walking distance. The room was clean and comfortable. WiFi was very good at my room 808. I could watch Netflix without any problem. The breakfast at the hotel costs 1500yen. I ate a variety of food , both local and western. The taste was good.
The staff were kind and polite. I recommend this hotel for foreign tourists too.

Date of stay: June 2018
Trip type: Travelled on business
1  Thank KBTokyo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
miyazaki-jalcity, マネージャー at Hotel JAL City Miyazaki, responded to this reviewResponded 14 June 2018

Thank you for stayed hotel Jalcity Miyazaki.
And thank you for your kind words and compliments.

We will continue to do our best to satisfy many customers.

We are looking forward to your next stay.

Thank you very much.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018

The Hotel JAL City Miyazaki is located just on the edge of its central business area. its about a 10 to 15 minutes walk from the closest train station. It is quite close to restaurants and shopping. There is also a 24-hour supermarket very close by. The room size is a bit better than the standard Japanese hotel room. The hotel is about 15 years old (they are celebrating their 15th anniversary). The room design, decoration are bit aged. There is no safe in the room. The hotel also do not provide complimentary bottle water. I am not sure whether this is a common practice for hotels in Miyazaki or just this hotel.

Service was quite good and the front desk really tries hard to please the customer. Unfortunately, the English competency of the front desk staff (or all staff for that matter) are quite poor.

We have breakfast included in our room rate. The breakfast was OK with fairly limited selection of western food. There is also a Japanese section available too. The service was a bit passive as we have to ask for coffee refill each time.

Overall, its not a bad hotel. May be our expectation is a bit high when compared with service levels of hotels in places as Tokyo.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Matthew C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
miyazaki-jalcity, マネージャー at Hotel JAL City Miyazaki, responded to this reviewResponded 1 April 2018

Thank you for sharing your review with us.

We are making improvements with our English competency and service in restaurant.

We look forward to your next visit.

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Reviewed 11 September 2017 via mobile

The location is excellent in the heart of Miyazaki which near the shopping , dinning & close to bus stop & parking place. The 24 hrs open Aeon Mall supermarket just 2 minutes walking distance and 1 minutes distance of parking. The change cost 400 yen for maximum 12 hours parking in night time. Driving distance around 20 minutes to the airport. The room size is good enough for two persons with a double bed & facing a city view.

The breakfast should book together at advance with the room. As the food is outstanding, delicious and variety with Western & Japanese style. Especially the mango dessert! If not the charge cost 1500 yen per person. Besides the front desk associates are friendly & sincerely.

Overall the hotel is fantastic & value of money. Except the facilities is not enough to relax . I really enjoy to stay in this hotel in Miyazaki.

Date of stay: July 2017
Trip type: Travelled as a couple
2  Thank ETNN9099
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
miyazaki-jalcity, マネージャー at Hotel JAL City Miyazaki, responded to this reviewResponded 15 September 2017

Thank you for stayed our hotel.
Then, you were completely satisfied about hotel place and room and breakfast and front staffs.
Therefore,we were very happy.
We will continue to take good service for other customers.

We are looking foward to see you next time.

Thank you.

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Reviewed 23 August 2017

Great place to stay at while visiting Miyazaki,

Arrived one day too early and Mr Osaki at the front desk was very helpful guiding me towards the bus to get me to my other hotel, which was very far. Everyone I interacted with was very respectful and friendly. Top Class service.

Stayed in a smoking room (Room 313) and it was very clean and comfortable.

Wifi worked my entire stay with no issues.

Good location. A little far from the train station but the walk is flat all the way and wasn't strenuous. Very safe area and many stores nearby for food.

Depending on my type of visit, I would stay here again.

Date of stay: June 2017
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
1  Thank Sterling E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
miyazaki-jalcity, マネージャー at Hotel JAL City Miyazaki, responded to this reviewResponded 28 August 2017

Thank you for staying Jalcity Miyazaki hotel.
We were glad to all ou staff, especially Mr Osaki.
We are doing the best service for all customers.
We will keep on do the best service for all customers.

We were looking foward to see you next time.
Thank you very much.


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Reviewed 2 February 2017 via mobile

The location is very closed to the center of the city and easy access to many restaurant and night life there. There is a bus stop nearby which you can get a bus to Aeon Mall for day of shopping. The staff are helpful and speak fair to good English.

The room decoration is a bit old fashion but it is clean and the size is and actually a bit larger then an ordinary Japan hotel room. You can found everything you need inside.

Overall it is a good place to stay.

Date of stay: January 2017
Trip type: Travelled with family
1  Thank xaviers20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
miyazaki-jalcity, マネージャー at Hotel JAL City Miyazaki, responded to this reviewResponded 5 February 2017

Thank you for your visiting our hotel and a lot of praises.
But I'm sorry about our room decoration is an old fashion.
Thank you for your time to write a posting.
We certainly look forward to see in Miyazaki.
Please forgive me my lousy English.

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