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All reviews the club lounge hakata station ihg member holiday inn fitness center minute walk good size trouser press japanese restaurant single bed standard room an upgrade convenient location close to the airport very nice hotel business trip language barrier
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Reviewed 18 April 2018

We redeemed a Reward Night Stay and was pleasantly surprised by the overall good service.

During this stay, we were staying at the Club level and enjoyed the lounge facilities. The room was good size. Lounge provided afternoon tea; small selection of food but was good.

Best of all, the hotel is close to the Hakata station; also to the Canal City Hakata shopping area.

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank edt0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this reviewResponded 23 April 2018

Thank you very much for staying at ANA Crowne Plaza Hotel Fukuoka, and thank you for taking the time to share your experience. We shared your comments for our team. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope that you will give us another chance to exceed your expectations and stay with us again in the future.

With warmest regards,
ANA Crowne Plaza Fukuoka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2018

I stayed in ANA Crowne Plaza Hotel Hakata for 2 nights for a business trip. The hotel is situated quite close to the JR Hakata station, along Hakata Ekimae, which is about a 10-15 minute walk. On arrival I was greeted by waiting staff, the check in was ok and I was in the room within minutes. The room looks recently refurbished in the Crowne Plaza style and there is a good amount of space. Room is equipped with trouser press, tea/coffee selection, TV with a limited selection of channels. The bathroom is fairly small but decent.
Breakfast is good, with Japanese and western buffet selection.

  • Stayed: September 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Giuseppe2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this reviewResponded 18 March 2018

Thank you for your review and staying at ANA Crowne Plaza Fukuoka. I appreciate your positive feedback about our hotel. All of our staffs are really happy to hear high satisfaction about our hotel such as the location, room, breakfast and services. We do take pride in servicing the best way we can. If you're traveling to our area again, don't hesitate to call us. We look forward to welcoming you back to our hotel in the future.

Please receive our very best regards,
ANA Crowne Plaza Fukuoka

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Reviewed 4 March 2018

I stayed here for one night as part of a business trip, as it was close to the Airport in the area, and the train station was across the road from the Hotel, handy!

The check-in process was quick and easy, they had my details and access card all ready to go, which is normal being a Spire member with IHG group.

I was given a room with two beds, which wasn't booked. One king bed and one double bed. The room had no space in it, it was cramped with furniture. A table, with small round chair, a couch, and desk. I had to continually manoeuvre around furniture in the room which was annoying, its not needed! It makes for a cramped room and the feeling of claustrophobic!

The desk chairs are rather old and need to be replaced. The bolts on my chair were falling out, and even fell out whilst using it, which i told reception and handed them the bolt so they could repair it.

The club lounge is nice, relaxed and friendly staff. The breakfast options were good, not limited, but a fresh juice machine would be nice! A lot of hotels have these now, it was surprising now to see this in the lounge.

The gym as alright, some different equipment, very spacious, but also very hot in the gym! I wasn't sure how to operate the aircon, but maybe it was on already, but still too warm for a gym, so the workout didn't last very long!
There was no cold water in the gym, just room temperature bottled water. Not ideal. No music either, so it was awkward working out with others in there, some music would be good, like every other gym in the world!

A few points to work on Crown Plaza, and then maybe you'd get another star.

Thanks for the overnight brief stay.

  • Stayed: February 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank OzTravels80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this reviewResponded 6 March 2018

Thank you for your loyalty and choosing to stay with us and taking the time to share your experience with us. We are really pleased to read your comments we will definitely share your voices within our time, however we are terribly sorry about our facility such as you mention us. We have been maintaining carefully but we should update some of them to make more comfortable for guests. It is always important that hearing our precious guest’s candid voice to exceed our guest’s expectation. Again, thank you very much for sharing your comments with us and we hope to be able to welcome you back again in the future.

Please receive our very best regards,
ANA Crowne Plaza Fukuoka

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Reviewed 21 February 2018

We stayed at this hotel for 3 nights during Chinese new year holidays. It is near the Hakata station and is very convenient to trarvel around the city. But the hotel is a bit old and rooms are small. Staff are friendly and that is all. There are several convenient stores outside this area. However, if you wish to shopping mainly at Tinjin, then this is not a good choice.

  • Stayed: February 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank SH3744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this reviewResponded 23 February 2018

Thank you for taking the time to share your impression with us and many other travelers.
One of our biggest issues is getting update the guest room’s condition so now we keep maintaining and fixing some of facilities to be fully functioning. We will share your comments with our team and definitely work hard to live up to your expectation. We hope to have the opportunity of welcoming you back in the in the near future.

All the best and warm regards,
ANA Crowne plaza Fukuoka

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Reviewed 6 January 2018 via mobile

We were here a day prior to cruise ship embarkation.

The lobby and guest rooms are okay. I understand the limited space in Japan standards.

The staff are all very pleasant, which is a plus factor for me. They prepared a welcome note and some treats for us. We asked for suggestions on where to find a good ramen restaurant nearby and they politely showed (and instructed) us how to get there.

Buffet breakfast is fine, with adequate choices.

The price of overnight stay is also affordable.

Are we satisfied? Yes.

Do we want to go back? YES!

Stayed: July 2017, travelled as a couple
1  Thank tinetengco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this reviewResponded 7 January 2018

We really feel honored by your kind comments and appreciate that you took the time to share them. It is our highest mission to ensure complete guest satisfaction and memorable moments. It would be great to see you soon again in ANA Crowne Plaza Fukuoka. Thank you and all the best.

Best regards,
ANA Crowne Plaza Fukuoka

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