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Reviews (208)
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Reviewed 21 September 2015

This hotel is situated in a very green environment, and the city of Hakone can be reached on foot, through the valley (not over the road the bus uses!). Bus stop is in front of the hotel, which takes you to all the sites worth visiting. The food in the hotel is really very good, and much better than expected judging from the pice. Good hotel, great food, great value for money. Staff is very helpful, however just a few staff members speak English.

  • Stayed: March 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank ArthurDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2015

I went there with a group of high school students (200) and 19 other teachers. I was not expecting much, so I was blown away when I got there. It was impeccably clean. The staff was excellent and really tried their best to speak English (just like all of my students). Even with all of those students there, it did not feel crowded at all. On the contrary, I often thought "Where is everyone?". The hot springs were incredible (clean, huge and stylish). Surrounded by lush greenery, the hotel is set next to a river that you can hear anytime you open your window even a crack. I did not make it to the swimming pool, but I heard it was good, too.
My room was in the Annex and again I was not expecting much....so I was again very surprised to see such a nice room (clean, awesome view and the sound of the river). I slept on a single bed, but I think I will sleep on a futon next year (I will be back!).
As for the food, since we had such a large group and meals had to be prepared a bit ahead of time to be able to seat everyone at the same time (225 people in all), it was so so. I am sure that if a couple goes there, the food would be completely different and matching the price they paid.
The shuttle bus will get you to and from the hotel, no problem. Very, very worth a stay. By the way, I would give it 4.5 stars. Enjoy!

Room Tip: From the Annex, all rooms seem like corner rooms and you can get a view of the river.
  • Stayed: July 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Canmaninjapan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2015

We stayed 1 night at Hotel Nanpuso, reserving one of their rooms with a private onsen. The package included Japanese dinner and breakfast served in the room with futons (about 500 CAD). The experience was a highlight from our trip to Japan and we would recommend to anyone looking for a unique Japanese experience.

From Tokyo, took Shinkansen to Odawara (with JR pass) and added romance car upgrade from Odawara (~300 yen) to get to Hakone (which is faster, nicer train and 1-stop direct to Hakone). We didn’t lug around the rolling luggage, as we opted to use the “black cat” luggage service to send it direct from Tokyo to Kyoto (~3000 yen), and carry a small bag for our 1 night, 2 day stay. The town is hilly and the resorts already have most amenities, so all you need is a change of clothes. On arrival, town of Hakone has many little shops beside the train station selling local specialties. Their tourism office is beside the shuttle buses and has very proficient English speakers and guides. They provided Mount Fuji viewing conditions and offered instructions to walk to hotel (about 45 mins). However, it was uphill… so we took the 100 yen shuttle direct to the hotel instead.

Resort was celebrating its 50 year anniversary and was predominantly Japanese-speaking. Front desk had folks who knew some English but there were plenty of English signage/instructions to get by. Resort is quaint/retro, not ultra-modern, but with Japanese minimalism and comprehensive amenities. Folks were very friendly and polite, and although language was a barrier, I considered it part of the experience. A host will take you to your room, and a lady will check to see what time you want dinner. They will come in and setup and tell you what you are eating (all in Japanese) and take it away when you’re done. She will then arrange for breakfast and futon service times. Surprisingly futons were VERY comfy and we had a sound night’s sleep. Of course, if your neighbors are noisy, I always rely on sleep mask and ear plugs. Onsens are segregated and switch overnight so you can experience upstairs/downstairs, and lots of English instructions on onsen etiquette (wash beforehand, tie up hair, towel for your hair/body etc.). The private onsen rooms are located on main floor beside the public onsens and in the older part of the hotel. The buffet restaurant is located on the top floor of the ‘new extension’ of the hotel and is accessible via elevator.

Active volcano activity cancelled ropeway and gondola travel, so we took the H bus to Mount Fuji the next day at about 11am. Front desk has instructions and bus times for the bus which comes every half hour or so (~1950 yen). Once you reach Moto-Hakone you can walk along Lake Ashi towards the cruise terminal and see Mt Fuji beyond the lake! We got there at ~12:30 and that was the last cruise out because of rough winds. We walked along the “Cedar Pathway” towards the Onshi-Hakone-Koen Park, which is free and has paved pathway through the gardens to the top with another great view of Mt Fuji. We took the K bus from the park to return to Hakone-Yumoto town but bus travel is quite a bit slower with narrow curvy mountain terrain to navigate. We rushed to leave and missed trying out their specialty products (i.e. famous fish cakes and sulfur eggs) in town, so I recommend staying an extra day in the area to hike and further to enjoy the mountain ambiance and small town life. We didn’t buy the Hakone Free Pass because the weather and volcano activity cancelled several options but check with tourist office to see if it’s worth it.

Highlights:
1. Onsen –private one was luxurious, but the public ones were great too. Private garden area with onsen and sitting area with nightfall rain was truly atmospheric.
2. Yukatas to relax and wear around the resort, with indoor and outdoor slippers, so you can dress up in Japanese outfits all day.
3. Meal – truly unique kaseiki experience – didn’t know what we ate but it was delicious!
4. Relaxing mountain environment, tranquil respite that was a great break from the metropolitan cities we just visited.

Room Tip: Private onsen rooms are ALL on ground floor situated beside each other, so no need to access stairs/elevators.
  • Stayed: May 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank madsab20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2014

We had a room of 風の庵 which room with private open-air baths, the dinner and breakfast are very nice.

You can take a bus from Hakone-yumoto Station to the hotel, it takes 7 mins and cost 100 yen pax.

or if you go from Moto-hakone or Moto-hakone-ko area, you could take bus route M from there, around 30 mins and free to take if you use the Hakone freepass.

  • Stayed: November 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank NTB_HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2014 via mobile

Spent the weekend relaxing in the outdoor tub that fits a family of three and possibly more! The tub was huge. And we enjoyed a view of cherry blossom trees while soaking in the hot tub.

The tatami room was perfect. We had room service for dinner and breakfast and for turning out the futon.

The food they served was oh so good.

This was also the only private onsen hotel with a private toilet connected to your tatami room that my husband could find in the area.

Stayed: April 2014
1  Thank Ali D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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