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All reviews shopping mall mountain view train station huge mall nice view big room non smoking an ocean view room nice hotel super market wide range the main tourist area food court direct connection ski trip easy access language barrier
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Reviewed 21 July 2018

Reserved a large room with sea view. Coming from JR inn asahikawa with its tiny rooms, this one feels very spacious and with a very nice view of the harbor. The location is good as its next to the shopping malls. Although you need to take a taxi to visit the otaru canal/downtown area. The staff especially Mr. Kim was very polite and helpful. Will definitely come back.

  • Stayed: June 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank J_Su_Mw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPOTConcierge, お客様担当マネージャー at Grand Park Otaru, responded to this reviewResponded 22 July 2018

Thank you very much for staying at Grand Park Otaru.
We are glad to hear that you had an enjoyable stay with us.
As you pointed out, our hotel is located about 5 minutes drive away from the center of Otaru tourist area, however we offer a great view of Otaru marina and Ishikari harbor from the main dining area and guest rooms, which could not be enjoyed from other hotels in the center of the city.
Your comments have given us great power,we will continue to provide better service.
We truly look forward to welcoming you again when you come back to Otaru next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018 via mobile

Rooms at Grand Park are big as compared to other Japanese hotels and rooms facing the harbour are a must. Gorgeous view and hotel is connected to the mall so easy access to a supermarket and some simple shopping.

Breakfast was swift but functional. Good for a stopover.

Stayed: July 2018, travelled with family
Thank re1na
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPOTConcierge, お客様担当マネージャー at Grand Park Otaru, responded to this reviewResponded 19 July 2018

Thank you very much for staying at Grand Park Otaru.
As you pointed out, our hotel is located about 5 minutes drive away from the center of Otaru tourist area, however we offer a great view of Otaru marina and Ishikari harbor from the main dining area and guest rooms, which could not be enjoyed from other hotels in the center of the city.
And out hotel is connected to the largest shopping mole in Otaru (Wing Bay Otaru) therefore we have received positive comments for its convenient location for shopping and dining out.
We truly look forward to welcoming you again when you come back to Otaru next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2018 via mobile

Stayed 4 nights. The room is spacious but smelly; I was given a spray bottle but it didn’t solve the problem. The carpet, couch and chair badly need cleaning; they were badly stained.

Although at check-in I specifically requested a quiet room. I was given a room among an Asian group tourists who used the entire floor as if it was their house. They kept doors open or ajar until late at night, spoke loudly in the hallway, constantly going in and out of various rooms. The hotel offered to change my room to another floor but I declined as I was there to relax. Packing and unpacking again for two more nights was not what I wanted.

I must add that the staff was polite and personable once they found out that I was not part of the uncivilized tour groups that they seem to cater to.

Stayed: July 2018, travelled as a couple
1  Thank Japger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPOTConcierge, お客様担当マネージャー at Grand Park Otaru, responded to this reviewResponded 16 July 2018

Thank you very much for staying at Grand Park Otaru and thank you very much for your comments,
all the feedback from guests is very important to us.
We would first of all like to apologize for not being able to meet your expectations.
And we will share your comments with the rest of the hotel team members for improvement.
We truly look forward to welcoming you again when you come back to Otaru next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2018 via mobile

The lobby of the hotel was nice and so was the view from the hotel room as it overlooked the sea. The linen were clean and location was good, being a few stops away from the town center. One thing to note however, is that the Hotel parking entrance is pretty hard to find as it is in between two Malls.

Stayed: July 2018
Thank CLW10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPOTConcierge, お客様担当マネージャー at Grand Park Otaru, responded to this reviewResponded 13 July 2018

Thank you very much for staying at Grand Park Otaru.
We are glad to hear that you had an enjoyable stay with us.
As you pointed out,Our hotel is connected to the largest shopping mole in Otaru (Wing Bay Otaru) therefore we have received positive comments for its convenient location for shopping and dining out.
We truly look forward to welcoming you again when you come back to Otaru next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018 via mobile

上年聖誕節,我們和兩位小孩出發到滑雪飯店前,在這裏住了四個晚上,套房的尺寸很舒適,有客廳和飯廳,還有兩個洗手間。

位置很方便,在火車站走室內路大約10分鐘便到達。下雪時不用在街上拖喼感覺很好呢!

飯店下面有一個細小的商場和一家大型超級市場,方便買日用品。

We stayed four nights at the suite with two kids last Xmas before head to the skiing resort. The room is clean and comfortable, two toilets in the room.

Location is good, takes only around ten minutes walk from the train station. It’s important for us to walk indoor under the snow condition with kids.

There’s a small shopping mall and a big supermarket underneath the hotel which is convenient for us to stock up water and fruits.

Stayed: July 2018, travelled with family
Thank Irina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSTServiceExecutive, お客様担当マネージャー at Grand Park Otaru, responded to this reviewResponded 11 July 2018

Dear Guest,

Thank you very much for staying at Grand Park Otaru.
We are glad to hear that you had an enjoyable stay with us.

We truly look forward to welcoming you again when you come back to Otaru next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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