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ashwin
Mumbai

very nice

3.0 of 5 bubblesReviewed 4 Apr 2019
The hotel looks brand new with a TV size actually bigger than the room. Excellent utilities in the bathroom. The breakfast is poor with very limited local Japanese food options. But the location is fantastic. In middle of everything.
Date of stay: April 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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6 - 11 of 411 reviews
Reviewed 25 March 2019

I'm a big fan of the chain and have used them throughout Japan on every trip I've had. This property was the biggest let down for the chain. Management needs to come in and get them to pull their finger out, brand damaging.
The room may have had clean linen but it was far from clean.

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank charlieb901
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Voyage810855, マネージャー at HOTEL MYSTAYS Nagoya Sakae, responded to this reviewResponded 30 March 2019

Dear Guest,

Thank you for staying at HOTEL MYSTAYS Nagoya Sakae, and taking the time to review your recent stay with us.
While we are honored by hearing that you had selected MYSTAYS HOTEL upon your satisfying experiences,
we sincerely apologize that we were not able to deliver you a great hotel experience this time.
Moreover, we are very disappointed to learn that the housekeeping service did not live up to your expectations as well.
Your comments have already been shared with every cleaning staff in order to prevent similar issues from happening again.
Taking all guest feedback about our performance very seriously, we will make every effort to minimize guests’ inconvenience, and to improve our service level.
While your experience with us was less than optimal this time, we hope you could kindly consider HOTEL MYSTAYS as a hotel destination in the future.

Sincerely,

Ryuji Chimura, Manager, HOTEL MYSTAYS Nagoya Sakae

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2019

The hotel itself is located in a very nice area of Sakae. Around 10 minutes walkway from the Sakae subway station. A lot of bars and restaurants in walking distance, like the Sushiro running sushi restaurant. The whole hotel seems to be very old. All furniture, toilet, faucets and carpet look like at least 20 years old. Used up. The hotel should not only be, it must be renovated and reconditioned.

The hotel rooms are tiny and small. Even a double room cannot be called a double room. At least it got no space for 2 suitcases. Beside that the rooms are small, they are dirty. The carpet shows stains and looks horrible. The bed is soft and not comfortable, the pillows are hard. The hotel does not even offer free bottled drinking water on the rooms, which most of the hotels in Japan offer as a standard. Even the windows show the age of this hotel. Window frames are also dirty.

The bathroom looks also like used up. Old fashioned faucets and bath equipment. The color was maybe white, now the sink and tub are yellow. The bath, the toilet, the shower are in a state of disrepair. Not only the bath.

The breakfast is horrible and very expensive. They offer some tiny toast, which tastes awful. For this simple and not tasty breakfast they charge you 1600 JPY (approx. 13 € or 14 US$). Not acceptable for this kind of quality. Tiny fruit, only oranges and mixed fruit out of a can. But therefore, they offer French fries for breakfast.

The hotel stuff tries to be friendly, but their English is lousy. A hotel in this location should have English speaking employees. We saw a lot of foreigners in this hotel, so English should be mandatory. And last but not least, the Wi-Fi in the rooms is also very slow and causes a lot of problems. If you drop laundry at the reception in the morning, you must pick it up by yourself in the evening, because they will directly charge you. And talking about environment … each single laundry item is packed in a plastic bag.

All in all the hotel is not recommendable neither as a business hotel nor for private holidays. A longer stay is not possible in this hotel. The one and only advantage is the location. The rest of the hotel is just disappointing. The worst price-performance-ratio we ever experienced in Japan. Never been so disappointed.

Room tip: There is no recommendation for a quiet room, since the hotel is beside the elevated highway.
Date of stay: March 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank elwoodblues
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Voyage810855, マネージャー at HOTEL MYSTAYS Nagoya Sakae, responded to this reviewResponded 13 March 2019

Dear Guest,

Thank you for staying at HOTEL MYSTAYS Nagoya Sakae.
We are truly sorry to hear that your stay was not up to your expectations.
We sincerely apologize for your disappointment.

As you mentioned, the building itself is not new by any measure, and there are some signs of its age.
Those might have caused you inconveniences about room size and layout.
We will try to maintain the rooms as clean and comfortable as possible, so that we can bring our guests better stay experience.

Also, we thank you for your opinion about the breakfast menu, Wi-Fi environment and so on.
Aiming to further improve to bring our guests a great hotel experience, we will continue to make every effort including the future consideration of building a better breakfast menu, and a further improvement of English skill of our staff, so that many of our guests will come to rely on our services.

Although it is not possible to undo what happened during your stay, unfortunately, we try to learn from valuable guest feedback like yours, and strive to improve the operation of our hotel.
Last but certainly not least, we appreciate you taking the precious time to share your experience with us.

Sincerely,

Ryuji Chimura, Manager,
HOTEL MYSTAYS Nagoya Sakae

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2019 via mobile

The hotel is very well located just a few minutes walking from the metro stations, a lot of restaurants and convenience stores next to it.
The room is very small, but very comfortable. They offer pijamas and amenities. There was no breakfast included but there is a restaurant on the first floor where you can pay for the breakfast or you can buy something to eat on a convenience store.
The hotel is very old, the check in and check out are very simple and the staff was ok. For a couple of nights i would recommend this hotel!

Date of stay: January 2019
Trip type: Travelled as a couple
Thank Linebr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Voyage810855, マネージャー at HOTEL MYSTAYS Nagoya Sakae, responded to this reviewResponded 25 February 2019

Dear guest,

Thank you for staying at Hotel Mystays Nagoya Sakae.
We appreciate your feedback.
We hope you will come again when you visit around Nagoya.
We are looking forward to seeing you again.

Your sincerely,

Reception
HOTEL MYSTAYS Nagoya-Sakae

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2019

The place is a block away from the subway station. Everything around it makes it a convenient place to stay in. Airport shuttle is just 10 minute walk from the hotel. There is also a convenient store near the hotel building. It is very near the Nagoya TV Station, and can also walk to the Sakae Shopping Center.

The hotel staff is very nice, the room is clean, refills of bathroom amenities are always provided even if you did not ask for it, they will leave it outside your room if you wished not to be disturbed. the shower is working fine as well.

They have breakfast buffet for an additional amount, the selection is nice! good choice if you need to be somewhere early. Their buffet starts early.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank kimhimzi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Voyage810855, マネージャー at HOTEL MYSTAYS Nagoya Sakae, responded to this reviewResponded 19 January 2019

Dear Guest,

Thank you for staying with Hotel Mystays Nagoya Sakae.
We appreciate the time you have spent to leave feedback and evaluation of our hotel.
We are pleased to hear your experience and love to hear great feedback from our guests.
Plus we will continues to devote our best to make this hotel a better place for our valuable guests.

Yours Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2019 via mobile

Plus:
Low budget
Spacious for Japan
Good location
Wicked okonomiyaki around the corner a few streets up
Ample amenities supplied
The friendliest staff we met all trip
Comfy bed
Good wifi

Minus:
Decor a little outdated but it added to its flair

Date of stay: January 2019
Trip type: Travelled as a couple
Thank SherreeG7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Voyage810855, マネージャー at HOTEL MYSTAYS Nagoya Sakae, responded to this reviewResponded 10 January 2019

Dear Guest,

Thank you for staying at HOTEL MYSTAYS Nagoya Sakae.
We sincerely appreciate your warm compliments.
Every staff member at our hotel will be working hard to improve the level of our service, trying to meet the expectation by the guests.
When you travel to Nagoya area in the future, we sincerely hope that you will consider our hotel for your stay.
We appreciate you spending your time writing to us.
We sincerely hope to welcome you again at our hotel.

Yours Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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