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“Return enthusiast”

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Homewood Suites by Hilton Buffalo-Amherst
Ranked #2 of 17 Hotels in Amherst
Certificate of Excellence
New York
Level 4 Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Return enthusiast”
Reviewed 18 January 2012

We've been to this property several times over the last four years that our daughter has been a student at UB. The last visit was as expected, lovely, clean and accomodating as always. This Homewood Suites never disappoints.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NYlove4travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, 22 March 2012
Thank You for the positive review! The staff prides itself in keeping the hotel looking like new. So it is very nice to hear we are succeeding in pleasing guests. Thank you for taking time to write the review. We hope to see you the next time you visit your daughter.

Sincerely,
Melisa Syro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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586 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
New York
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 January 2012

We had a terrible experience at this hotel and would recommend staying at the nearby Marriott instead. We reserved a room and a roll-away bed for our family of four. We called ahead before embarking on our trip to confirm that we would need a roll-away bed. The desk clerk confirmed this, but upon arriving at the hotel after a ten-hour drive, we were told that there were no roll-away beds available. When we noted that we had reserved one, we were told that they consider these to be "requests," but that no guarantee could be made that one would actually be available. Of course, this was about the most absurd policy we had ever heard, not to mention that we had specifically called ahead to confirm that one had been reserved. We were told that others had arrived before us and that all had been given out on a "first-come, first-served basis." When we asked why one hadn't been set aside for us given our on-line reservation and call ahead, the assistant manager said she "would not deny a guest a bed." We noted dryly that she just had. The hotel was over-booked and there were no other or additional rooms available, so we left and drove two more hours to a hotel with more intelligent and professional management.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank A L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, 22 March 2012
I sincerely apologize that we were unable to accommodate you during your recent trip to our area. I appreciate your flexibility as we experienced an abnormal situation. Thank you for your honest feedback. I have provided your review to our front office team to ensure that our guests comfort is met. Please accept my apology for the unfortunate circumstances.

Melisa Syro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Harbor, Florida
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2012

Staff was very friendly. Breakfast was very good, clean and kept up. Bed was comfortable. Housekeeping did a good job cleaning. Came in every night to make beds and change towels. Rooms a little bit small for a family of four. Overall. Great experience. Lobby was very nice, had fireplace on, Holiday music, cozy couches and chairs to sit at. Had our family come back to hotel to hang out and spend time together in the Lounge room. Will go back again.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, 22 March 2012
Thank You for taking the time out of your day to write a great review on the Homewood Suites Amherst. I am glad to hear you enjoyed the suites and the breakfast. Please come back and see us the next time you have a family trip. Thanks again for the kind words.

Melisa Syro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto Canada
Level 5 Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 November 2011

We spent the Nov. 19th wkd. at this hotel and the service was exemplary! The front desk staff, especially Joelle was most helpful. As a former employee of Hampton Inns, she knew what we were asking for and baked some cookies for us. The 1 bedroom suite we had was spacious and clean. The fitness facility was first rate, with treadmills, elliptical, bike and free weights. If you have the opportunity to visit the Amherst Buffalo area, make reservations for Black and Blue Steak and Crab, an excellent steak and seafood restaurant.

Room Tip: Select a room on the north side, as it will be a little quieter, as the hotel is close to a highway...
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KRLyons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, 22 March 2012
Thank you for taking the time to acknowledge the service at the Homewood Suites. Joelle is a newer adition to our team so it means a lot that she is already making a great impact here! I am glad you enjoyed all the hotel has to offer. Thanks again and we hope to see you on future stays!

Melisa Syro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 November 2011

We reserved 18 rooms for our son's wedding this fall. The hotel was fantastic with making reservations, adding more rooms, helping us with a banquet room and letting us use the lobby in the morning and at night. The complimentary breakfast meals were wonderful. The Thursday complimentary dinner was a pleasant surprise. Our rooms were spacious and worked well with the kitchens and living room area. The staff knew me by name and also knew the room numbers of all our guests when I requested help with little details. All our wedding guests could not believe the facilities and the beautiful rooms. We would highly recommend the hotel. The wedding block price was incredible.

Room Tip: all the rooms were great
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NewJerseySusan_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodAmherst, General Manager at Homewood Suites by Hilton Buffalo-Amherst, responded to this review, 28 November 2011
Thank You for taking the time to write a glowing review on the Homewood Suites Amherst! We understand how important weddings are and strive to make these events as special as possible. I am glad to hear we exceeded your expectations! Thank You again for the nice review. We hope to see you here on future visits to Buffalo.

Melisa Syro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Buffalo-Amherst

Property: Homewood Suites by Hilton Buffalo-Amherst
Address: 1138 Millersport Hwy, Amherst, NY 14226-1721
Phone Number:
Region: United States > New York > Amherst
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Amherst
#1 Family Hotel in Amherst
Price range (per night): ₹ 9,721 - ₹ 16,674
Hotel Class:3 star — Homewood Suites by Hilton Buffalo-Amherst 3*
Number of rooms: 93
Official Description (provided by the hotel):
Our hotel is perfectly situated in the quiet Buffalo suburb of Amherst, NY. The Homewood Suites by Hilton Buffalo/Amherst is located just one mile from the University of Buffalo and a quick 15 minutes drive from downtown Buffalo. Our all-suites hotel is perfect for families, business travelers, and extended stay guests. For your comfort and convenience we provide each guest with a complimentary breakfast every morning, complimentary dinner Monday through Thursday evenings as well. If you are in town for business take advantage of the business center and complimentary internet access. Each suite has a fully equipped kitchen with two-burner stove, microwave, and refrigerator. On your next visit to the Buffalo area be sure to consider the Homewood Suites Buffalo/Amherst. ... more   less 
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Also Known As:
Homewood Suites By Hilton Buffalo Amherst Hotel Amherst
Homewood Suites Buffalo Amherst
Homewood Suites Amherst
Homewood Amherst
Hilton Amherst
Amherst Hilton
Amherst Homewood Suites

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