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All reviews the river fresh passion fruit shuttle service vegetable village old town recommend this hotel nice place to stay family holiday hotel bikes rice fields water buffalo shuttle bus cool down rooms are large the hustle and bustle walking distance lovely room
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Reviewed 8 October 2017 via mobile

We stayed here for 6 nights and it was nothing but amazing. Staff were very helpful and polite ans rhe resort was clean and very relaxing.
the resort is situates 5minutes drive from the centre of town but you sont have to worry because the resort has a shuttle bus to take you in and pick you up every two hours.
They also provide a shuttle bus to the beah every afternoon.
i would highly recommend this resort, as it is conveniently located and very pleasant.

Date of stay: October 2017
Trip type: Travelled with family
2  Thank Freya L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoiAnRiversideResort, Sales Department at Hoi An Riverside Resort & Spa, responded to this reviewResponded 11 October 2017

Dear Mr,Ms Lucinda,

Thank you very much for choosing to stay with us at Hoi An Riverside Resort & Spa and for taking the time to share your experiences on tripadvisor.
Thank you for a good review of our resort. Your review will motivate our employees to work better.
We are delighted that you found our resort so enjoyable and that you would like to return again in the future. We will take your feedback in to consideration for the improvement. We certainly look forward to welcoming you back and if I may be of any assistance please do not hesitate to contact me.

With best regards,

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Reviewed 8 October 2017 via mobile

Cannot recommend enough!! The staff are really friendly and accommodating, the pool is as picturesque as the images provided, the rooms were lovely with air conditioning. The location was great - peaceful by the riverside and the resort provided a shuttle bus to get to the beach and town which was excellent!

Date of stay: October 2017
Trip type: Travelled with family
1  Thank Erika C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoiAnRiversideResort, Sales Department at Hoi An Riverside Resort & Spa, responded to this reviewResponded 11 October 2017

Dear Mr/Ms Erika C,
On behalf of the entire team and I thank you very much for choosing to stay with us here at Hoi an Riverside Resort and Spa during your recent visit to Central Vietnam and thank you very much for your special words about our resort.

We are extremely happy that we could provide you an excellent service in our carefully designed and detailed attention. I will happily share your compliments with the entire staffs as they are our greatest pride!

We would be more than delighted to welcome you in the near future again.

With warm regards,

The management team

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Reviewed 25 August 2017 via mobile

Superior double room.
Great location, close to birth the beach and the town. Just a short ride by car or bike. Shuttle service is efficient and on time. The property is very green with a nice view on the river. Very peaceful. Swimming pool is nice. Breakfast ok. Rooms need some work, they feel a bit old and would benefit from a renovation. Staff is really great and always helpful

Date of stay: August 2017
Trip type: Travelled as a couple
Thank chezcurry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoiAnRiversideResort, Sales Department at Hoi An Riverside Resort & Spa, responded to this reviewResponded 12 October 2017

Dear Mr/Ms Chezcurry,

On behalf of the staff and the management at Hoi An Riverside Resort & Spa, we would like to thank you for your special time with us during your trip to Hoi An.

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.

We already had a renovation recently and everything now is in the new good shape.

We look forward to welcoming you back to distinguish the difference and experience the fresh ambiance.

All the best from our team,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

I would like to compliment the staff as they are wonderful but management are disgraceful as is the resort. We came over for a relaxing time and to celebrate my birthday believing this resort was 4 star and ideal to relax and enjoy Hoi An and the wonderful sites around. Well it turned out to be a nightmare with door panels cracked allowing insects in air conditioner not working properly and geckos in the room. We ate here once and never again as my sweet and sour pork ordered was cooked with hair (human). I alerted management to these issues but very little was done. I would never ever stay in this place again and would strongly suggest that any travellers intending to stay here have second thoughts. I have travelled in many countries so far and stayed in various resorts and hotels but never come across such poor service. It's as if once paid they don't care. When you travel you expect to receive what you pay for unfortunately for us this was not the case.

Date of stay: August 2017
Trip type: Travelled as a couple
Thank woggino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoiAnRiversideResort, Sales Department at Hoi An Riverside Resort & Spa, responded to this reviewResponded 16 October 2017

Dear woggino,

First and foremost, we would like to thank you for your choosing our resort on your trip and your feedback. We also thank you for appreciating the location, the enjoy, the friendliness of our staff.
On behalf of Management board, we would like to apologize for all these down you encountered during the stay. We are on process of reviewing what you mention and we are taking this complaint seriously to improve and enhance services and product. Your comments are so useful to recheck the services we are providing. We are sorry again that the room and services did not meet your expectation and will surely see the change to the next time. In in addition, we will give your comments for serious consideration for getting total pleasure from the guest in the future.
We do wish that we are very honoured to have another chance to serve you again in Hoi An Riverside Resort next time with more perfectly product
Once again, thank you so much for your feedback.

Yours Sincerely,

Ms Thao
Sales Department

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Reviewed 17 August 2017 via mobile

We stayed for 6 nights at the Riverside Resort & Spa and loved it!! It is perfectly located and has that magical feel and charm that is rare.

Location
We first thought it was a bit too far from the old town, but this turned out to be its advantage. Thanks to the resort's free shuttle bus service (always on time) and the bicycles you could hire for free, it was so easy to get into Hoi An Old Town or to the beach. The beach is only a 5 minute bike ride away, and we took quiet streets through rice paddies when we cycled into town or explored the surrounds like Cam Kim island or along the rivers.
Each time we returned to the resort, it felt like coming home to an oasis. Hoi An is full of tourists and scooters and noise, so coming back to the quiet and peace of the resort was fantastic.

Room
We stayed in a suite at the back of the resort with stunning view over the river and rice paddies (even from the toilet!). The room was huge and comfortable, and everything was functional. So was the bathroom.
It was lovely to wake up to the sound of the roosters in the morning and hearing people in the neighbourhood working and going on with their daily lives.
It had ceiling fan and an aircon, so you could choose.

Breakfast
Right next to the river, there is a covered area with a big buffet with fresh fruit, pho, omelet, pastries, bread, local hot food, eggs cooked as you like them, great coffee etc.
The service is fantastic, especially Hien who is super attentive and just lovely!
In my opinion breakfast is the only area with room for improvement. Yoghurt and bananas are available but not laid out at the buffet tables, it would be great to present these items together with the other foods.

Pool
It is big for the place, clean, has enough sun loungers, tables with chairs, and umbrellas.

We couldn't wish for a better place to stay in Hoi An and would stay there again.

Date of stay: August 2017
1  Thank nonametraveller2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoiAnRiversideResort, Sales Department at Hoi An Riverside Resort & Spa, responded to this reviewResponded 12 October 2017

Dear Our Guest,

We very much appreciate your comments regarding your stay at Hoi An Riverside Resort and Spa. It is always a pleasure to receive positive feedback.

We are really glad that you enjoyed your stay with us and that you liked the hotel and the service we provide. Your comments will be shared with all the our Team and we are sure it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope to have the chance to welcome you again in the future.

With best regards,

The management team

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