We had initially booked at another hotel, but switched to the Acacia Heritage mainly because it has a pool. It turned out to be an inspired and lucky switch. Our room , and apparently much or all of the hotel, has been recently renovated. Everything works. AC, English TV channels , good wifi, balcony with a view, pool, spa services, and there is a lovely rooftop restaurant area with a very good breakfast. The location was very good- a short walk from a quieter neighbourhood and you are soon in the bustle of the Old Town.
But what really distinguished the Acacia was the excellent service from a hardworking staff. All the folks at the front desk were cheerful and very helpful with arranging tours and anything else required by guests. Ms Nga in Customer Service was so very helpful, cheerful and good natured. Ms Vi in Food Services does a great job for the guests, and gave us a wonderful cooking lesson! Mr Lam, Bar Manager, is a real asset to the hotel. He taught us a lot, made us feel so very welcome as guests and friends.
Next time we are in Hoi An, there is no doubt where we will stay!
- Free Wifi
- Free Parking