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Reviewed 27 May 2021 via mobile

I have visited this hotel before the lockdown but i can still remember how great the service was...all staff was friendy and very helpful esp. on pool area. Beach has a stunning scenery with soft white sand and has an awesome swim up bar. Room was huge and very elegant. Breakfast has huge wide spread.

Date of stay: June 2020
Trip type: Travelled with friends
1  Thank 11Kristy11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waldorf Astoria Ras Al Khaimah, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 18 June 2021

Dear 11Kristy11,

Thank you for your fantastic review about your excellent experience with us at Waldorf Astoria Ras Al Khaimah, we were delighted to welcome you to our safe resort.

I am very pleased to learn that you had an enjoyable experience with us. Guest satisfaction is one of our highest priorities and it is satisfying to know that we are able to create memorable experiences for you. Thank you for your positive comments about the friendliness of our Team Members as well as our pool and beach area. Feedback like yours certainly keeps us all motivated and passionate to continue delivering the very best True Waldorf Service for our valued guests.

We would be thrilled to welcome you back again for another memorable stay at Waldorf Astoria Ras Al Khaimah, the true sample of excellent hospitality.

Yours sincerely,

Ann-Katrin Reusch
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2021

This was the second hotel we stayed in after the lockdown and we have been returning a few times eversince.

We must confess that the first couple of stays were a bit of a challenge, food wise as only a couple of the restaurants were open and you had to book in advance. The same applies to the Spa where you had to book perhaps even at the time of booking your room to avoid dissapointment. Over the last few months, things have changed and with the Japanese restaurant UMI open, it has been great. We would highly recommend the tenpanyaki.

We believe all hotels had teething problems when they first reopened due to the shortage of staff.

The staff are all very friendly and helpful and we were lucky to have Olga take care of us during all of our stays. We love that after a stay, they recognised us when we returned and ever since then, the service has been so personalised. It's like our second home during the Pandemic.

They do take all the precautions necessary and we felt very safe. The rooms were super clean and every effort is made to ensure guests remain safe.

We would recommend that the beach/pool bar stay open beyond 6pm as its such a nice place to hang out even after sunset. We like that kids get free ice lollies, something my little one looks forward to. The Italian restaurant could do with a revamp of their menu. Breakfast is possibly one of the best we had.

It has one of the loveliest beach in RAK. Its so big that you can spend a day without being in close promixity with the other guests. Perfect during the Pandemic. Its worth mentioning that the crows and birds can be a nuisance at times, so becareful when putting your snacks on your sun lounger.

Tip for those travelling with toddlers: the hotel provides bath mats to avoid slipping in the shower/bath.

Finally, the hotel has a pet pigeon call Karina that comes over to be fed by the guys manning the towel stand by the beach. It's amazing how she comes over 2x a day for her meal. My little one completely adores her and comes to feed her!

Date of stay: March 2021
    • Value
    • Cleanliness
    • Service
1  Thank Susy_Talia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waldorf Astoria Ras Al Khaimah, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 18 June 2021

Dear Susy_Talia,

Thank you for your detailed review about your stay experience with us at Waldorf Astoria Ras Al Khaimah, we were delighted to welcome you back to our safe resort.

I am very pleased to learn that you had an enjoyable experience with us. Guest satisfaction is one of our highest priorities and it is satisfying to know that we are able to create memorable experiences for you. Thank you for your positive comments about our Japanese signature restaurant UMI, your breakfast experience as well as our Team Member Olga who was thrilled to receive your praise. Feedback like yours certainly keeps us all motivated and passionate to continue delivering the very best we can for our valued guests.

I have noted all your valuable comments and I do apologise for the inconveniences you have mentioned. I would like to assure you that we are closely monitoring all our guest feedback, and we work closely together with the team to constantly improve our guest journey.

We would be thrilled to welcome you back again for another memorable stay at Waldorf Astoria Ras Al Khaimah, a true sample of excellent hospitality.

Yours sincerely,

Ann-Katrin Reusch
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2021 via mobile

Love this property nice getaway from Dubai and super classy and elegant. Hour drive to jebel jais feels like a different world. From check in to room service and the pool everything was great. Thanks Imelda for the twice a day service definitely enhanced our stay !

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank giorgior731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waldorf Astoria Ras Al Khaimah, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 18 June 2021

Dear giorgior731,

Thank you for your fantastic review about your brilliant stay experience with us at Waldorf Astoria Ras Al Khaimah, we were delighted to welcome you to our safe resort.

I am very pleased to learn that you had an enjoyable experience with us. Guest satisfaction is one of our highest priorities and it is satisfying to know that we are able to create memorable experiences for you. Thank you for your positive comments about our Team Member Imelda who was thrilled to receive your praise. Feedback like yours certainly keeps us all motivated and passionate to continue delivering the very best we can for our valued guests.

We would be thrilled to welcome you back again for another memorable stay at Waldorf Astoria Ras Al Khaimah, the true sample of excellent hospitality.

Yours sincerely,

Ann-Katrin Reusch
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2021 via mobile

We stayed for the weekend and thoroughly enjoyed the hotel. The pool is a great place to hang around, swim and socialise with friends. Kids club give a good option and beach also has mix of sports and waterspout options. Dinner at the Lexington grill was excellent- we had large group with many kids and they catered very well and service was excellent. Highly recommend.

Date of stay: May 2021
Trip type: Travelled with family
1  Thank JDC1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waldorf Astoria Ras Al Khaimah, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 18 June 2021

Dear JDC1976,

Thank you for your fantastic review about your great family staycation with us at Waldorf Astoria Ras Al Khaimah, we were delighted to welcome you and your family to our safe resort.

I am very pleased to learn that you had an enjoyable experience with us. Guest satisfaction is one of our highest priorities and it is satisfying to know that we are able to create memorable experiences for you. Thank you for your positive comments about our Kids Club as well as your dining experience in Lexington Grill & Bar. Feedback like yours certainly keeps us all motivated and passionate to continue delivering the very best True Waldorf Service for our valued guests.

We would be thrilled to welcome you back again for another memorable stay at Waldorf Astoria Ras Al Khaimah, a true sample of excellent hospitality.

Yours sincerely,

Ann-Katrin Reusch
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2021 via mobile

This is the second time we’ve stayed here and again loved it. It is a beautiful hotel with great facilities. The staff are very friendly and attentive. We had a lovely lady, Imalda? who was so friendly towards our daughters. She made an elephant out of towels and
left a note in the room for my girls, they were delighted!

Date of stay: May 2021
Trip type: Travelled with family
1  Thank amybX7474FM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waldorf Astoria Ras Al Khaimah, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 18 June 2021

Dear amybX7474FM,

Thank you for your fantastic review about your brilliant stay experience with us at Waldorf Astoria Ras Al Khaimah, we were delighted to welcome you and your family back to our safe resort.

I am very pleased to learn that you had an enjoyable experience with us. Guest satisfaction is one of our highest priorities and it is satisfying to know that we are able to create memorable experiences for you. Thank you for your positive comments about our Team Member Imelda and her friendliness towards your daughters. She was thrilled to receive your praise. Feedback like yours certainly keeps us all motivated and passionate to continue delivering the very best we can for our valued guests.

We would be thrilled to welcome you back again for another memorable stay at Waldorf Astoria Ras Al Khaimah, a true sample of excellent hospitality.

Yours sincerely,

Ann-Katrin Reusch
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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