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Reviewed 16 October 2017

i like the hotel it was good service and clean , i like the atmosphere there and like to come back again , wish you all the best and good job , staff was very kind also and respectable ,takecare and see you

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Rotana Hotels
Thank 698hussama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this reviewResponded 17 October 2017

Dear TripAdvisor member,

We are certainly pleased to have you as our guest here in our hotel and appreciate the positive comments you provided.

Thank you for staying with us and we do look forward to welcoming you back to our hotel on your next trip.

Sincerely yours,

Armin H. Weller
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

It was great! Highly recommend to try the lebanese restaurant at the Hotel. Breakfast was full of great options and the service overall was amazing. Definietly im going back again with my family, the location is great too.

  • Stayed: October 2017, travelled on business
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Review collected in partnership with Rotana Hotels
Thank raneemrenno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this reviewResponded 17 October 2017

Dear TripAdvisor member,

Thank you very much for your kind comments and for recommending our hotel. I really appreciate knowing that you and your family had an enjoyable stay with us.

Once again, thank you for choosing Al Ain Rotana. We hope to have the pleasure of serving you and your family again in the near future.

Sincerely yours,

Armin H. Weller
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

Everything went wonderful starting grom the reservation process. The reservation agent was proactive enough to offer baby cot once he heard that we are travelling with the toddler. We were upgraded to the Suite which was specious and very comfortable with all the high quality amenities. Food was winderfyl at Zest. We did not have high expectations from the buffet served at all day dining restaurant, however we were completely vlown away by the food quality and setvice at seafood night. Talking about service, all the colleagues were very friendly and smiling all te time. We will definitely recommend this hotel and would wish we could have stayed longer than 1 night.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Rotana Hotels
Thank Nina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this reviewResponded 17 October 2017

Dear Mrs. Nina,

Thank you for choosing to stay at Al Ain Rotana. I am pleased to read your kind words about our team, services and facilities. Our aim is to ensure that our guests are happy and feel a warm welcome whenever they are staying in our hotel.

We hope to welcome you again soon.

Sincerely yours,

Armin H. Weller
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

Really bad In terms of request .I asked for non smoking room but the condition in the room is horrible. Bed sheets and cushions are full of smoke. I prefer to stay in Dubai in same price with value for money.

  • Stayed: September 2017, travelled with family
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Review collected in partnership with Rotana Hotels
Thank rahula603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this reviewResponded 17 October 2017

Dear TripAdvisor member,

Thank you very much for getting in touch with us. We sincerely apologize for the inconvenience you have experienced during your recent stay at Al Ain Rotana. Your feedback is highly appreciated and will help us improve our ability to serve you.

Once again, thank you for highlighting this matter to us. Rest assured that I will speak to the concerned team members to rectify the issues in order to avoid similar incident in the future.

We are looking forward to having you again as a guest in our hotel.

Sincerely yours,

Armin H. Weller
Executive Assistant Manager

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Reviewed 13 October 2017

It was my first trip to Al Ain and also first time at Al Ain Rotana Hotel. I really enjoyed, great customer services, awesome team, excellent food (every night they offered a differents dishes from all over the world. I will definitely come back soon.

  • Stayed: October 2017, travelled on business
    • Value
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Review collected in partnership with Rotana Hotels
Thank 123romano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this reviewResponded 17 October 2017

Dear Mr. Romano,

Thank you for your positive comments online. I am glad that we made your stay memorable and that you had a great time at Al Ain Rotana.

We are happy to serve you and looking forward to having you again as a guest in our hotel.

Sincerely yours,

Armin H. Weller
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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