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“an amazing journey”

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Al Ain Rotana Hotel
Ranked #1 of 15 Hotels in Al Ain
Certificate of Excellence
Reviewed 16 October 2017

Hotel very good located in the city center, staff really kind, rooms very confortable but the standard are old and we never, during our stay , find them ready and clean at 5pm when we come back from our visits.
Swimming pool very nice.

Room Tip: swimming pool view with terrace
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  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank patty57_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this reviewResponded 17 October 2017

Dear TripAdvisor member,

Thank you for taking time to tell us about your recent stay with us. I am pleased to read your positive comments about our team and hotel. In regards to the delayed check-in, I sincerely apologize for the inconvenience you have encountered and will address your points to the concerned departments as soon as possible.

Once again, thank you for the helpful suggestion on ways to improve our operation and we hope that you will give us the opportunity to welcoming you back to Al Ain Rotana in the near future.

Sincerely yours,

Armin H. Weller
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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138 - 142 of 1,528 reviews

Reviewed 16 October 2017

i like the hotel it was good service and clean , i like the atmosphere there and like to come back again , wish you all the best and good job , staff was very kind also and respectable ,takecare and see you

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank 698hussama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this reviewResponded 17 October 2017

Dear TripAdvisor member,

We are certainly pleased to have you as our guest here in our hotel and appreciate the positive comments you provided.

Thank you for staying with us and we do look forward to welcoming you back to our hotel on your next trip.

Sincerely yours,

Armin H. Weller
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

It was great! Highly recommend to try the lebanese restaurant at the Hotel. Breakfast was full of great options and the service overall was amazing. Definietly im going back again with my family, the location is great too.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank raneemrenno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this reviewResponded 17 October 2017

Dear TripAdvisor member,

Thank you very much for your kind comments and for recommending our hotel. I really appreciate knowing that you and your family had an enjoyable stay with us.

Once again, thank you for choosing Al Ain Rotana. We hope to have the pleasure of serving you and your family again in the near future.

Sincerely yours,

Armin H. Weller
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

Everything went wonderful starting grom the reservation process. The reservation agent was proactive enough to offer baby cot once he heard that we are travelling with the toddler. We were upgraded to the Suite which was specious and very comfortable with all the high quality amenities. Food was winderfyl at Zest. We did not have high expectations from the buffet served at all day dining restaurant, however we were completely vlown away by the food quality and setvice at seafood night. Talking about service, all the colleagues were very friendly and smiling all te time. We will definitely recommend this hotel and would wish we could have stayed longer than 1 night.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Nina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this reviewResponded 17 October 2017

Dear Mrs. Nina,

Thank you for choosing to stay at Al Ain Rotana. I am pleased to read your kind words about our team, services and facilities. Our aim is to ensure that our guests are happy and feel a warm welcome whenever they are staying in our hotel.

We hope to welcome you again soon.

Sincerely yours,

Armin H. Weller
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

Really bad In terms of request .I asked for non smoking room but the condition in the room is horrible. Bed sheets and cushions are full of smoke. I prefer to stay in Dubai in same price with value for money.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank rahula603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlAinR0tana, Manager at Al Ain Rotana Hotel, responded to this reviewResponded 17 October 2017

Dear TripAdvisor member,

Thank you very much for getting in touch with us. We sincerely apologize for the inconvenience you have experienced during your recent stay at Al Ain Rotana. Your feedback is highly appreciated and will help us improve our ability to serve you.

Once again, thank you for highlighting this matter to us. Rest assured that I will speak to the concerned team members to rectify the issues in order to avoid similar incident in the future.

We are looking forward to having you again as a guest in our hotel.

Sincerely yours,

Armin H. Weller
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Al Ain Rotana Hotel

Address: Sheikh Zayed Road, Al Ain, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Al Ain
#1 Luxury Hotel in Al Ain
#1 Family Hotel in Al Ain
#2 Business Hotel in Al Ain
Price Range: ₹ 5,720 - ₹ 12,147 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Ain Rotana Hotel 5*
Number of rooms: 246
Official Description (provided by the hotel):
Al Ain Rotana, situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. Guests are pampered by well-trained employees which are on hand 24-hours a day. This renowned 5 star property is conveniently located near the commercial hub of Al Ain and is 25 minutes drive from the Al Ain International Airport, 120 km from Dubai International Airport and 160 km from Abu Dhabi International Airport. This hotel with its unique services and facilities will make sure to fulfill your every wish and make your stay an unforgettable experience. Hotel Facilities: 6 world-class food & beverage venues Fully equipped gymnasium Massage rooms Spa Squash courts Wireless internet connection in public area Business centre with professional secretarial support Rooms for guests with special needs Non-smoking rooms Same day laundry & dry-cleaning service Gift shop Beauty salon Barber shop Babysitting upon request Currency exchange Doctor on call Free parking space Valet parking Dedicated parking area Car & limousine rental service Complimentary WiFi available in the limousines for any drop off/ pick-up services Multi-lingual staff ... more   less 
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Also Known As:
Al Ain Rotana Hotel Emirate Of Abu Dhabi

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