We were originally booked for the Gran Pasa but was moved to this hotel which is a sister hotel because they had over booked. They did have room for us but the views would have been lousy so we agreed to move. So we moved to this hotel not knowing much about it. On arrival reception was impressive and the service was good. Later on in our stay though the staff did not always speak English which was some times frustrating but never a real problem.
The room itself had a double and single bed which were comfotable and the room was tastefully decorated, The balcony was small but adequate but we had a lovely view looking out to sea and over the pool. The air conditioning was excellent but often got to cold when we left it on all night, we never did manage to get the right temp (more down to us than the system). There is a small TV which has BBC World and a few other English chanels but not many. The bathroom has a walk in shower (no bath). Which was roomy and clean but there were water marks on the floor by the shower and under the sink which were not cleaned away. For a five star hotel I was surprised. We had to ask recption twice for extra toilets rolls which seemed to be a common problem in the hotel as we travelled with two couples who also had the same problem. From the bedroom you could hear other rooms when they were using their bathrooms and one occassion the was a loud clanging nosie coming from the pipes during the night which did keep me up but my husband managed to sleep through it. The maids would also hoover outstide in the hallway at 08.00am which would often wake me up and if they were cleaning the room next door you certainly knew about it. There was also a fridge in our room which was left in the middle of our floor on the night we arrived, We left it there thinking that the maid would move it but she didnt. The reason it was on the floor was because it did not work but if we did not put it back it would not have moved until we had reported it.
The restuarant was tastefully decorated with plenty of round tables and large table for larger groups. But there were no tables for two which meant that at peaks meal times there were not enough tables. Breakfast was the usual Turkish affair with lots of fruits cereal and pasteries as well as omelettes, bolied and scrambled egg and various other dishes. Coffee and Tea were out of a machine. There were two in the resturant but only one worked for the 14 days that we were in the hotel which could lead to small queues. The machine always seemed to run out of milk by 09.15 every morning when we arrived. The Evening meal opening times we felt were restrictive 19.00 - 21.00. If you arrived at 19.30 you would be lucky to get a table. If you went in later in the evening then you would find that not all the food dishes were available. Also we ate at 20.35 once and they were turning of the lights at 21.15 it was clear they wanted to go home. The tables were cleared but not re laid with cutlery once someone had sat there so if you went in on the second sitting you had to find your own cutlery. The food for dinner and evening meals were similar but always tasty dont expect steak every night though its more stews and casseroles. The snack bar food at 14.30 was very boring. Pizza, chips, chicken nuggetts, onion rings, some sort of pasta, potato croquettes, and some sort of lamb burger every day and that was it. There is also an Alcarte resturant which you can book to eat at one a week. There is a limited choice but you the service was good and it was a pleasant setting. But the whole restuarant was a waste of space really and there were only ever five or six tables used in the evening.
There were two bars one by the pool and one in the lobby. The lobby bar was air conditioned and had lots of seating area's. There were also some nice sofas outside. The pool bar was the busiest but service was quick so you did not have to wait long for your drinks.
The pool area was a big disappointment. The pool itself was ok but the sun beds were uncomfortable but there were lots of them with plenty of shade if you wanted it. The umberellas had an ashtray attached to them which were often not cleaned properly so would smell if you led to near to them.The entertainment team were loud and annoying. Younger guests loved them but if you wanted to sit on your bed and read quietly this is not the pool for you. It wasnt just the noise they kept pestering you chucking ice cubes over you and calling us lazy because we didnt want to join in. The pool area was hosed down twice a day but sometimes it still felt a bit grubby. The toilets by the pool could also do with a more thorough clean.
The beach is just over a path from the hotel and again has the uncomfortable sunbeds but at least it was away from the entertainment team. It was a shingle beach with pebbles leading into the sea but previous guests had removed a lot of pebbles to make the walk into the sea more comfortable.
On site there is a spa which Im told was ok but the Sauna was not very hot. There is also a small shop a jewlers and hairdressers which also did very good manicures and pedicures but you could get them cheaper in the resort.
The hotel is about half way between Icmeler and the centre of Marmaris and the dolbus can be caught from just outside the hotel which is handy.
I have mixed feelings over this hotel. The decor was lovely but not looked after. I think that the cleaning could have been a lot more thorough and furnishings looked after better. It was a bit like the house that jack built and things were not finished off properly. I have no real complaints about the restuarants but they could have made it so much better. Would I stay here again? Only if it was a bargain price otherwise Id stay elsewhere
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