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“More of a Silver Pebble than a Golden Rock”

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Golden Rock Beach Hotel
Ranked #24 of 234 Hotels in Marmaris
Certificate of Excellence
Reviewed 10 September 2012

We were originally booked for the Gran Pasa but was moved to this hotel which is a sister hotel because they had over booked. They did have room for us but the views would have been lousy so we agreed to move. So we moved to this hotel not knowing much about it. On arrival reception was impressive and the service was good. Later on in our stay though the staff did not always speak English which was some times frustrating but never a real problem.
The room itself had a double and single bed which were comfotable and the room was tastefully decorated, The balcony was small but adequate but we had a lovely view looking out to sea and over the pool. The air conditioning was excellent but often got to cold when we left it on all night, we never did manage to get the right temp (more down to us than the system). There is a small TV which has BBC World and a few other English chanels but not many. The bathroom has a walk in shower (no bath). Which was roomy and clean but there were water marks on the floor by the shower and under the sink which were not cleaned away. For a five star hotel I was surprised. We had to ask recption twice for extra toilets rolls which seemed to be a common problem in the hotel as we travelled with two couples who also had the same problem. From the bedroom you could hear other rooms when they were using their bathrooms and one occassion the was a loud clanging nosie coming from the pipes during the night which did keep me up but my husband managed to sleep through it. The maids would also hoover outstide in the hallway at 08.00am which would often wake me up and if they were cleaning the room next door you certainly knew about it. There was also a fridge in our room which was left in the middle of our floor on the night we arrived, We left it there thinking that the maid would move it but she didnt. The reason it was on the floor was because it did not work but if we did not put it back it would not have moved until we had reported it.

The restuarant was tastefully decorated with plenty of round tables and large table for larger groups. But there were no tables for two which meant that at peaks meal times there were not enough tables. Breakfast was the usual Turkish affair with lots of fruits cereal and pasteries as well as omelettes, bolied and scrambled egg and various other dishes. Coffee and Tea were out of a machine. There were two in the resturant but only one worked for the 14 days that we were in the hotel which could lead to small queues. The machine always seemed to run out of milk by 09.15 every morning when we arrived. The Evening meal opening times we felt were restrictive 19.00 - 21.00. If you arrived at 19.30 you would be lucky to get a table. If you went in later in the evening then you would find that not all the food dishes were available. Also we ate at 20.35 once and they were turning of the lights at 21.15 it was clear they wanted to go home. The tables were cleared but not re laid with cutlery once someone had sat there so if you went in on the second sitting you had to find your own cutlery. The food for dinner and evening meals were similar but always tasty dont expect steak every night though its more stews and casseroles. The snack bar food at 14.30 was very boring. Pizza, chips, chicken nuggetts, onion rings, some sort of pasta, potato croquettes, and some sort of lamb burger every day and that was it. There is also an Alcarte resturant which you can book to eat at one a week. There is a limited choice but you the service was good and it was a pleasant setting. But the whole restuarant was a waste of space really and there were only ever five or six tables used in the evening.

There were two bars one by the pool and one in the lobby. The lobby bar was air conditioned and had lots of seating area's. There were also some nice sofas outside. The pool bar was the busiest but service was quick so you did not have to wait long for your drinks.

The pool area was a big disappointment. The pool itself was ok but the sun beds were uncomfortable but there were lots of them with plenty of shade if you wanted it. The umberellas had an ashtray attached to them which were often not cleaned properly so would smell if you led to near to them.The entertainment team were loud and annoying. Younger guests loved them but if you wanted to sit on your bed and read quietly this is not the pool for you. It wasnt just the noise they kept pestering you chucking ice cubes over you and calling us lazy because we didnt want to join in. The pool area was hosed down twice a day but sometimes it still felt a bit grubby. The toilets by the pool could also do with a more thorough clean.
The beach is just over a path from the hotel and again has the uncomfortable sunbeds but at least it was away from the entertainment team. It was a shingle beach with pebbles leading into the sea but previous guests had removed a lot of pebbles to make the walk into the sea more comfortable.

On site there is a spa which Im told was ok but the Sauna was not very hot. There is also a small shop a jewlers and hairdressers which also did very good manicures and pedicures but you could get them cheaper in the resort.

The hotel is about half way between Icmeler and the centre of Marmaris and the dolbus can be caught from just outside the hotel which is handy.

I have mixed feelings over this hotel. The decor was lovely but not looked after. I think that the cleaning could have been a lot more thorough and furnishings looked after better. It was a bit like the house that jack built and things were not finished off properly. I have no real complaints about the restuarants but they could have made it so much better. Would I stay here again? Only if it was a bargain price otherwise Id stay elsewhere

  • Stayed: August 2012, travelled with friends
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5  Thank Angella G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 September 2012

A week with my family at this beautiful hotel was just perfect. Hotel is beautiful, food really good, accomodation excellent, staff great especially entertainment team who really make an effort to make you smile. Drinks v.slightly limited but absolutely no problem. The pool is fantastic & the location is top drawer. Its definately my kind of 5 star and we are going back for a longer stay. Dont hesitate. The Croucher family loved it.

Room Tip: Choose a seaview room
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  • Stayed: September 2012, travelled with family
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5  Thank Cungi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2012 via mobile

Stayed here after not wanting to stay in the grand passa and have to say we struck gold. The hotel is spotless and the staff work very hard to keep it that way. the rooms are clean and we had plenty of room, there is a tv limited english chanels but to be honest we dont go away to watch tv. the food was very good but sometimes a little bland and weird mixtures like cold brussel sprouts!! But lots of different choices of hot and cold foods. we had an amazing view of the pool and the sea both beautiful, pool exeptionally clean and plenty of clean new beds and clean towels supplied every day. drinks are local but are ok. the entertainment team are fab during the day lots of games by the pool but to be fair on an evening it was pretty poor and playing bingo every night is not for everyone especially when its in 4 different languages!!! Overall we had an amazing time at this hotel bar staff ferrat and cobra made it a laugh and charlie and nigel too. i wouldnt hesitate to return to this hotel or recomend it to others.

  • Stayed: August 2012
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2  Thank paiget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2012 via mobile

My boyfriend and I are just back from a weeks stay here after we were moved from the grand pasa which overbooked. First impressions are the exterior and interior of the hotel is stunning - everyone has to stop and look at this hotel! We were shown to our room on the top floor facing the sea / pool - the room was lovely , very boutique and modern , laminate flooring and plasma tv - expected in a newly built hotel ! But we were very impressed - especially in comparison with sister hotel grand pasa which has very dated , dull rooms! The bathroom was also very nice - small but a huge shower ! Food was good for an all Inc , snack bar also very good especially for kids with things like chicken nuggets , chips , onion rings and pizza if you didn't feel like the all Inc buffet . Entertainment very good , funny and make an effort with everyone . No round the pool selling , think it must be banned in this hotel cause there was none of it ! Location right on beach , restaurants and bars seconds away or a 4tl dolmi bus into marmaris centre and bar street area . Overall I would recommend this hotel and would definitely go back ! Tip try get sea view room as other side of hotel views main road .

  • Stayed: August 2012
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2  Thank Delbella48la46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2012

I maybe being harsh, but throughout my week stay, reception staff were very abrupt and unhelpful with every question asked.
This is a 5 star hotel but little things meant it didn't feel 5 star.

Check in

Confirmed booking with hotel and emailed them to ask them to have my wife's name as booking is in her passport that has her maiden name. Arrived at 3am and had to fill in information for guest, even though reservations managed stated this would be sorted. Only a small thing, but it just continued throughout our stay.

Rooms

Beds very hard, not sure why all rooms are triple when there are lots of couples staying at the hotel, bedding very small and did not cover two people.
Have to pay for safe in room (not expensive, but annoying)
Nice views over the mountains, other rooms had views over pool and sea.
Toiletries provided and towels nice and soft. Although shower gel fell off the wall on the first day.
TV very small I room and only English channel is Sky sports, itv 2, BBC world and CNN. Also kept freezing every few minutes, although on holiday it would be nice to relax in air conditioning and watch tv for an hour.
Air conditioning, need to have your card entered to work all power, including air conditioning. Therefore get to your room and it is very hot and takes an hour to chill the room.
Cleaning was very good at the beginning of the week, however this went downhill. We kept our room at 8.30am one morning and arrived back at 5pm to our room just being cleaned. If we left late though, our room was not cleaned at all. If guests are in their room, it would be nice if they just knocked to give you fresh towels and water bottles.

Facilities

Good sized pool, although difficult to get sun loungers in the afternoon.
Have to use towel cards to get a towel, another irritation that is not needed. There were towels left everywhere, so not difficult if a guest really wanted to steal a towel. You will be charged if lose your card.
Has spa facility, booked a massage for the wife, including a foot message. However staff had no idea what a foot message was even though it had been paid for. Free to use sauna, gym etc, just pay for treatments.
Also jewellers, hairdressers, shop.
Inside bar very nice with friendly staff.
Pool bar, efficient but lack of customer service.
Lifts, only two for the hotel and very, very slow. My wife refused to use these after the jumped and stopped a couple of times, she walked from the 5th floor and always had to wait 10 minutes for me at the bottom. You need to have lots of patience or be fit to get to the higher floors.

Food and drink

Food was generally okay.
Breakfast has one egg station, so expect to queue.
Seating needs to be improved, unless you arrived as soon as it opens, it is difficult to get a table and cutlery.
Lunch and dinner a bit repetitive, chicken, kebab, pizza, chips etc. good selection of desserts.
Also snacks can be had after lunch, chips and burger and also cakes before dinner.

Entertainment

Some days would have good background music at the pool, other days just irritating noise. Hotel not geared for English speakers and pool games are the same every day.
Lack of seating around stage area for evening entertainment. Children's disco very, very annoying!
Entertainment staff do try, but found this poor.

Staff

Most staff work hard, but poorly organised. Restaurant staff could be arranged a lot more efficiently to provide a higher service.
Reception staff have poor English skills and do not have time to help any customers queries. Asked for a travel adapter or where I could buy them, told no, maybe try a shop (they sold them in hotel shop). Same with other questions asked, very poor customer service that I gave up asking for any help from staff.

Overall

This hotel could be very good, is in an excellent location and has a beautiful pool and lobby. I understand it is very new, but there are several teething problems and reception staff need greater training on how to deal with customers.

  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Maginot26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Golden Rock Beach Hotel

Address: Siteler mah.Cumhuriyet Bulvari No:41, Marmaris 48700, Turkey
Region: Turkey > Turkish Aegean Coast > Mugla Province > Marmaris
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 234 Hotels in Marmaris
Price Range: ₹ 4,037 - ₹ 29,928 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Golden Rock Beach Hotel 5*
Number of rooms: 225
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