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Sheraton Cesme Hotel Resort & Spa
Ranked #33 of 137 Hotels in Cesme
Reviewed 24 November 2017 via mobile

There is no steam room near gym where most people prefer using steam room or sauna after gym, anyway so i decided using the one in Spa center at which i have been spending money for massage therapies from day one and on that particular day i didnt have massage they wanted to charge me extra for 10minutes of using steam room. I would expect a better customer care especially on off season. I'd rather staying in a hotel at which the staff is trying hard to please their customer..

Stayed: November 2017, travelled with family
Thank seref2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 25 November 2017

Dear Seref2016,

We would like to thank you for choosing Sheraton Cesme Hotel & SPA. and the feedback you have provided.

We sincerely apologize for the inconvenience you have experienced. We can assure you that these flaws will be addressed to the related Department Heads and staff. We wish you had notified us these points during your stay, therefore we could act on them immediately and show you the great service we provide here at Sheraton Cesme Hotel & SPA.

We are looking forward to welcoming you soon.

Best Regards;

Tayfun Baskurt
General Manager

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1 - 5 of 936 reviews

Reviewed 16 September 2017 via mobile

Sheraton is anywhere one of the hotels with high standards. This hotel is just before Çeşme. Wıth Uber or taxi only 7 km to city area or marina. Staff is friendly rooms are clean and well maintained. Pool is perfect and there is a private beach. Service at the beach with bell at your umbrella. The waiters are a bit slow and not well organized but if you have time all will be fine. Everything as always good at Sheraton.

Stayed: September 2017, travelled as a couple
Thank Gregor-NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 17 September 2017

We would like to thank you for choosing Sheraton Cesme Hotel & SPA. and the feedback you have provided.

We sincerely apologize for the inconvenience you have experienced regarding service. We can assure you that these flaws will be addressed to the related Department Heads and staff. We wish you had notified us these points during your stay, therefore we could act on them immediately and show you the great service we provide here at Sheraton Cesme Hotel & SPA.

We also would like to thank you for your positive comments regarding our facilities and staff interaction.

We are looking forward to welcoming you soon.

Best Regards;

Tayfun Baskurt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017 via mobile

This hotel is a large complex. It has more than 400 rooms. So if you are looking for a private or a boutique hotel then this will not be your cup of tea.
The hotel has large and spacious lobby. Rooms are of a good size. It has all facilities that one can think of; good location, beach, indoor and outdoor swimming pools, gym, couple of restaurants, spa, thermal water, WiFi so one can enjoy all the facilities and spend good time. Service is good and friendly.
The only downside of the hotel is that it is worn out and needs refurbishment particularly the rooms that look very tired. Also, the quality of food is below average and needs improvement. The breakfast was good with many varieties but the the restaurants and the dinner buffet were bad.

Stayed: September 2017, travelled with family
2  Thank DrHabib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 5 September 2017

Dear Guest,

Thank you for choosing Sheraton Cesme Hotel Resort & Spa and for taking the time to share your impressions. We are glad that you draw our attention to some points while you were staying here, so we had a chance to better understand issues. We are sad to know that the breakfast buffet and hotel room conditions were not up to your expectations. We appreciate your feedback and have taken your comments into consideration. Anyway, we hope to have a pleasure of seeing you again in our hotel to provide a more special experience for you.

Sincerely yours
Tayfun Baskurt
General Manager

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Reviewed 31 August 2017

this is a good beach hotel, we stayed for a couple of days for a beach holiday close to izmir, it is not a secluded resort but is in a busy area of cesme, on the beach promenade. it is a large concrete building with many facilities, the hotel was full with families with children, and this created a noise level not conducive for a peaceful break. we had a good room with a view of the sea, free wifi in the room. the breakfast and dinner was buffet style, and crowded, but it was manageable.
the beach area service is wonderful, with many polite staff members eager to serve under the torching heat, i would like to single out batuhan among these servers, who was very efficient, and polite.
there were also multiple pools throughout the hotel, but if you want to use the spa there is a daily fee of 35 tl for hotel guests, which i thought was a bit strange,
this is a good choice for cesme, but beware that it is not a quiet resort.

  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank businesstraveler036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 1 September 2017


Dear Guest,

Thank you so much for your kind review. We are very glad that you have had a pleasant stay at Sheraton Cesme Hotel Resort & Spa.
The satisfaction of our guests has highest priority. We would be more than happy to have you with us soon again!

Kind Regards,
Tayfun BAŞKURT
General Manager

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Reviewed 8 August 2017

My daughter and I have just returned from the Sheraton Cesme and, were I to go back to Cesme, this is where I would stay! There are some details that certainly could be attended to, but our overall experience for 3 nights was wonderful.
I'll start with what we loved, and trust me, this list will be incomplete. The service. Every single person working in the hotel and on the grounds was genuinely interested in helping, in smiling, in doing everything possible to make us happy and comfortable. Yes, there were some language problems, but these employees can speak so many languages that it is easy to find someone with slightly more English. No matter what, they were lovely and helpful, if only to find someone with enough English to help us out. The setting of this enormous hotel is perfection. It is on the beach. On the beach. True - the beach is crowded, but there were so many chairs and so many umbrellas, we felt cozy inside our own space. Service on the beach was easy. The grounds incorporate so many facilities, and we simply didn't have enough time to explore properly, but it is all done with meticulous care and every flower bed is groomed to perfection. The pool was never overly crowded and there were several.
The breakfast buffet was definitely worth waking up for, even when attended with a bit of a jet lag haze and the room has floor to ceiling, massive windows to bring the outside in.
The rooms and hallways are suffering a bit from a dank, humid condition that would be easily camouflaged by turning the AC higher - but our encounter with other places in Cesme seemed to convey that air conditioning is something not used often. We were able to cool down our room for sleeping with no problem.
The reviews that describe the decor as dated and in need of an update are absolutely accurate. I was disappointed, I must admit, when I first arrived to the hallway leading to our room, but the rather depressing, faded Miami Beach decor, was soon forgotten, because the point of the place is the view out the windows and the outside, itself.
We did have trouble with the WIFI - though purportedly available to one and all, we could not access it to our laptops. Sometimes the front desk put in a secret access code and it worked for a short while, but the code was not given to us and without it, we were at a loss. I'd like to offer as a suggestion that paying the price I did, for a Junior Suite, the WIFI just ought to be able to be counted on.

Stayed: August 2017
Thank Maida L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 10 August 2017

Dear Guest Maida,

Thank you for taking the time to write a review about your stay at Sheraton Cesme Hotel Resort &Spa . Truly appreciate your nice words about the hotel and staff. It is glad to hear you were satisfied with our services, the food quality and variety, pool, Spa and our hotel in generally. Thank you very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at our hotel.All your comments and suggestions were transferred to the heads of relevant departments and will be considered in the future.

With kindest regards,
Tayfun BAŞKURT
General Manager

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Additional Information about Sheraton Cesme Hotel Resort & Spa

Address: Sifne cd. Celal Bayar Mah. 5152 Sok. No:43 Ilica, Cesme 35940, Turkey
Region: Turkey > Turkish Aegean Coast > Izmir Province > Cesme
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Cesme
#11 On the Beach Hotel in Cesme
#11 Luxury Hotel in Cesme
Price Range: ₹ 2,954 - ₹ 28,023 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Cesme Hotel Resort & Spa 5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Sheraton Cesme Hotel Cesme
Sheraton Cesme Hotel Resort And Spa
Ilica Sheraton

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