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All reviewsgreat beachduring high seasonbreakfast and dinnernight managerprivate beach
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Reviewed 20 March 2017

Very good location. The neighborhood and the beach are very beautiful. Hotel services and food are also good. I must mention Emre the night manager. A very positive guy who made our stay comfort and gave us support for travel as we were a group of 20 people on a seminar.
You can not make a mistake when booking here.

  • Stayed: March 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Trajanco N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 21 March 2017

Dear Guest,

Thank you for your review about Sheraton Cesme Hotel Resort & SPA.

We were happy to read your feedback and glad we could provide you with a great experience during your stay with us! We always aim to give the best service to our great guests and we loved your words on Booking. We'll share your comments with the management and all Sheraton Cesme Hotel Resort & Spa Family !

We hope to welcome you back soon!
Hotel Management
Tayfun Başkurt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2017

I've been many times (more than 10) to this hotel to enjoy the beach and the spa. It is a fantastic place, the staff is very nice. You can drink cocktails on the wooden bridge and directly go into the sea from it. The massages are the best I've ever had. I highly recommend !

  • Stayed: August 2016, travelled with friends
    • Value
    • Location
    • Service
Thank charlotte d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 5 March 2017


Dear Guest charlotte d,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Hotel Management

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Reviewed 4 January 2017

Thought celebrating new year's eve in Sheraton Cesme would be great. But it did not start well with the room provided and cold, non smiley front desk staff who checked us in. It was new year's eve, and it was busy but a little smile with friendly attitude would be appreciated. The room given was on the 1st floor, although when booking directly with the hotel, we requested a room on higher floor and paid the rate with sea view. We asked repeatedly, and the front desk staff only answered with '..we are full.. there is no room on higher floor available'...and with no smile, of course. It was very disappointing - when we sat in the room, in the balcony, or on the bed,right at our eye level was the iron railing. is this the sea view? Later on we came to the front desk wanting to cancel the next day reservation because we were not happy. It was only then that they gave upgraded room on the 6th floor. New Year gala dinner with another disappointment, the main course was cold chewy steak. Hotel location is far from anything lively...or far away from Cesme center/harbor.

Room Tip: Avoid rooms on 1st floor
  • Stayed: December 2016, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank jkallweit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, General Manager at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 6 January 2017

Dear Jkallweit ,

We would like to thank you for writing a review your experiences about Sheraton Cesme Hotel Resort & Spa and choosing our hotel for the New Year.All your comments were transferred to the heads of relevant departments.We kindly inform you that when you contact with our Front Office Team that you are not happy with the room which was given to you on the first floor,They quickly attempted to make you more satisfy and upgrade you to the best avaliable room at this moment on the 6th floor.
Your Feedback about The New Year Gala Dinner shared with the Executive Chef.Related to your comment about hotel location, We want to kindly inform you that we are just 2 km away to Alacati town and Cesme Center is 10 minutes drive away.

Thank you very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at our hotel.

With Kindest Regards,

Tayfun Başkurt
General Manager

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Reviewed 2 November 2016 via mobile

Checked in late evening, with a not so smiling receptionist. Had to return to the desk as room card did not work - no apologies just a few this and that with the computer with card returned to me for another try. Loud (and not very welcoming) music in the lobby on arrival. Room - basic and old looking but clean, with a very nice pool and sea view. No slippers in the room. No electricity outlets next to/near bed to charge mobile phone. Good, free wifi.

Stayed: November 2016, travelled on business
Thank Burcak B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 3 November 2016

Dear Guest,
Thank you for your feedback following your recent stay at Sheraton Cesme Hotel Resort & SPA. We are delighted to read your positive comments on our room,view,wifi connection as well as our swimming pool. We read with concern that we have disappointed you with our service efficiency Please accept our sincere apologies for your dissatisfaction and the inconvenience caused. Rest assured that we shall review your feedback as we look to continuously improve our services and offerings.
We would be happy to have a pleasure of having you as our guest again one day in the future.
Yours sincerely,
Tayfun Başkurt
General Manager

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Reviewed 25 October 2016

quiet place for rest, private and clean up beach, great view, near alacati, far away from cesme harbor but is nice, the room service is a little bad because the housekeeping don´t change every day the shower gel and the shampoo, so after 3 days the small bottles are around all the bathroom

  • Stayed: September 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 2 November 2016

Dear Guest Daniel P,
Thank you for taking your precious time to provide us your feedback on tripadvisor.com, after your recent stay at Sheraton Cesme Hotel Resort & SPA. We are glad that you enjoyed your stay. Rest assured that we shall review your feedback as to continuously improve ourselves. We look forward to welcoming you back to our hotel in the near future.
Sincerely,
Tayfun Başkurt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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