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All reviewsgreat beachbreakfast and dinnerduring high seasonnight managerprivate beach
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Reviewed 2 November 2016 via mobile

Checked in late evening, with a not so smiling receptionist. Had to return to the desk as room card did not work - no apologies just a few this and that with the computer with card returned to me for another try. Loud (and not very welcoming) music in the lobby on arrival. Room - basic and old looking but clean, with a very nice pool and sea view. No slippers in the room. No electricity outlets next to/near bed to charge mobile phone. Good, free wifi.

Stayed: November 2016, travelled on business
Thank Burcak B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 3 November 2016

Dear Guest,
Thank you for your feedback following your recent stay at Sheraton Cesme Hotel Resort & SPA. We are delighted to read your positive comments on our room,view,wifi connection as well as our swimming pool. We read with concern that we have disappointed you with our service efficiency Please accept our sincere apologies for your dissatisfaction and the inconvenience caused. Rest assured that we shall review your feedback as we look to continuously improve our services and offerings.
We would be happy to have a pleasure of having you as our guest again one day in the future.
Yours sincerely,
Tayfun Başkurt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2016

quiet place for rest, private and clean up beach, great view, near alacati, far away from cesme harbor but is nice, the room service is a little bad because the housekeeping don´t change every day the shower gel and the shampoo, so after 3 days the small bottles are around all the bathroom

  • Stayed: September 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 2 November 2016

Dear Guest Daniel P,
Thank you for taking your precious time to provide us your feedback on tripadvisor.com, after your recent stay at Sheraton Cesme Hotel Resort & SPA. We are glad that you enjoyed your stay. Rest assured that we shall review your feedback as to continuously improve ourselves. We look forward to welcoming you back to our hotel in the near future.
Sincerely,
Tayfun Başkurt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2016

Hotel with a natural spa.
Very nice congress centre
Tastefull food for such a bıg hotel.
a bit awkward personnel
nice beach
very central for sightseeing
easy access from the airport
good location for historical sights

  • Stayed: October 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank mkemalunsal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 24 October 2016

Dear Mr. MKemalUnsal,
Thank you for taking your precious time to provide us your feedback on tripadvisor.com, after your recent stay at Sheraton Cesme Hotel Resort & SPA. We are glad that you enjoyed your stay. Rest assured that we shall review your feedback as to continuously improve ourselves. We look forward to welcoming you back to our hotel in the near future. Sincerely,
Tayfun Başkurt
General Manager

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Reviewed 10 October 2016 via mobile

It is actually a categorization of family with small kids.
It has a very beautiful sandy beach.
The sea never becomes very deep.
It is very suitable for families with babies or kids that learn to swim.
Its facilities in general,its swimming pools and Spa are wonderful.
The breakfast menu is very rich.
The open menu dinner is mainly based on the delicious Turkish kitchen.
They could improve the cuisine on an international basis.
The beach is kilometers long...only very thin sand...it is the nicest thing of this hotel.
The location is also very central and good.
I strongly recommend it for families with small kids

Stayed: August 2016, travelled with family
Thank MSRUYA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 11 October 2016

Dear Guest MSRUYA,
Thank you for your great review and for recommending our hotel to other travelers. We are delighted to read your positive comments on our breakfast, dinner and hotel location. We look forward to welcoming you back to Sheraton Cesme Hotel Resort & SPA in the near future.
Yours sincerely,
Tayfun Başkurt
General Manager

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Reviewed 12 September 2016 via mobile

Definitely below the standard that you would expect in a Sheraton.

The rooms are in need for an urgent renovation.

Service is poor.

They have a kids club in which the staff is clueless. One of them was always on her iPhone. The other two are in a very deep conversation that they have no idea what is going around them. Small kids are wondering around. Don't trust them with your child.

Stayed: September 2016, travelled with family
Thank steelmaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Yönetici at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 30 September 2016

Dear Steelmaine,

We truly value the opinions of our guests and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service it has always been our mission to work constantly on improving to meet and exceed our guests' expectations. We are planning a renovation in near future. We have shared your concern to the related departments to ensure this situation is avoided in the future.

Thank you for taking the time to review the Sheraton Cesme Hotel Resort & Spa

Sincerely,

Hotel Management

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