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“Far below expectation”

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Sheraton Cesme Hotel Resort & Spa
Ranked #31 of 136 Hotels in Cesme
Reviewed 4 January 2017

Thought celebrating new year's eve in Sheraton Cesme would be great. But it did not start well with the room provided and cold, non smiley front desk staff who checked us in. It was new year's eve, and it was busy but a little smile with friendly attitude would be appreciated. The room given was on the 1st floor, although when booking directly with the hotel, we requested a room on higher floor and paid the rate with sea view. We asked repeatedly, and the front desk staff only answered with '..we are full.. there is no room on higher floor available'...and with no smile, of course. It was very disappointing - when we sat in the room, in the balcony, or on the bed,right at our eye level was the iron railing. is this the sea view? Later on we came to the front desk wanting to cancel the next day reservation because we were not happy. It was only then that they gave upgraded room on the 6th floor. New Year gala dinner with another disappointment, the main course was cold chewy steak. Hotel location is far from anything lively...or far away from Cesme center/harbor.

Room Tip: Avoid rooms on 1st floor
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  • Stayed: December 2016, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank jkallweit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, General Manager at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 6 January 2017

Dear Jkallweit ,

We would like to thank you for writing a review your experiences about Sheraton Cesme Hotel Resort & Spa and choosing our hotel for the New Year.All your comments were transferred to the heads of relevant departments.We kindly inform you that when you contact with our Front Office Team that you are not happy with the room which was given to you on the first floor,They quickly attempted to make you more satisfy and upgrade you to the best avaliable room at this moment on the 6th floor.
Your Feedback about The New Year Gala Dinner shared with the Executive Chef.Related to your comment about hotel location, We want to kindly inform you that we are just 2 km away to Alacati town and Cesme Center is 10 minutes drive away.

Thank you very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at our hotel.

With Kindest Regards,

Tayfun Başkurt
General Manager

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19 - 23 of 935 reviews

Reviewed 2 November 2016 via mobile

Checked in late evening, with a not so smiling receptionist. Had to return to the desk as room card did not work - no apologies just a few this and that with the computer with card returned to me for another try. Loud (and not very welcoming) music in the lobby on arrival. Room - basic and old looking but clean, with a very nice pool and sea view. No slippers in the room. No electricity outlets next to/near bed to charge mobile phone. Good, free wifi.

Stayed: November 2016, travelled on business
Thank Burcak B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 3 November 2016

Dear Guest,
Thank you for your feedback following your recent stay at Sheraton Cesme Hotel Resort & SPA. We are delighted to read your positive comments on our room,view,wifi connection as well as our swimming pool. We read with concern that we have disappointed you with our service efficiency Please accept our sincere apologies for your dissatisfaction and the inconvenience caused. Rest assured that we shall review your feedback as we look to continuously improve our services and offerings.
We would be happy to have a pleasure of having you as our guest again one day in the future.
Yours sincerely,
Tayfun Başkurt
General Manager

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Reviewed 25 October 2016

quiet place for rest, private and clean up beach, great view, near alacati, far away from cesme harbor but is nice, the room service is a little bad because the housekeeping don´t change every day the shower gel and the shampoo, so after 3 days the small bottles are around all the bathroom

  • Stayed: September 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 2 November 2016

Dear Guest Daniel P,
Thank you for taking your precious time to provide us your feedback on tripadvisor.com, after your recent stay at Sheraton Cesme Hotel Resort & SPA. We are glad that you enjoyed your stay. Rest assured that we shall review your feedback as to continuously improve ourselves. We look forward to welcoming you back to our hotel in the near future.
Sincerely,
Tayfun Başkurt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2016

Hotel with a natural spa.
Very nice congress centre
Tastefull food for such a bıg hotel.
a bit awkward personnel
nice beach
very central for sightseeing
easy access from the airport
good location for historical sights

  • Stayed: October 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank mkemalunsal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 24 October 2016

Dear Mr. MKemalUnsal,
Thank you for taking your precious time to provide us your feedback on tripadvisor.com, after your recent stay at Sheraton Cesme Hotel Resort & SPA. We are glad that you enjoyed your stay. Rest assured that we shall review your feedback as to continuously improve ourselves. We look forward to welcoming you back to our hotel in the near future. Sincerely,
Tayfun Başkurt
General Manager

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Reviewed 10 October 2016 via mobile

It is actually a categorization of family with small kids.
It has a very beautiful sandy beach.
The sea never becomes very deep.
It is very suitable for families with babies or kids that learn to swim.
Its facilities in general,its swimming pools and Spa are wonderful.
The breakfast menu is very rich.
The open menu dinner is mainly based on the delicious Turkish kitchen.
They could improve the cuisine on an international basis.
The beach is kilometers long...only very thin sand...it is the nicest thing of this hotel.
The location is also very central and good.
I strongly recommend it for families with small kids

Stayed: August 2016, travelled with family
Thank MSRUYA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Cesme H, Genel Müdür at Sheraton Cesme Hotel Resort & Spa, responded to this reviewResponded 11 October 2016

Dear Guest MSRUYA,
Thank you for your great review and for recommending our hotel to other travelers. We are delighted to read your positive comments on our breakfast, dinner and hotel location. We look forward to welcoming you back to Sheraton Cesme Hotel Resort & SPA in the near future.
Yours sincerely,
Tayfun Başkurt
General Manager

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Additional Information about Sheraton Cesme Hotel Resort & Spa

Address: Sifne cd. Celal Bayar Mah. 5152 Sok. No:43 Ilica, Cesme 35940, Turkey
Region: Turkey > Turkish Aegean Coast > Izmir Province > Cesme
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Cesme
#11 On the Beach Hotel in Cesme
#11 Luxury Hotel in Cesme
Price Range: ₹ 3,760 - ₹ 29,200 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Cesme Hotel Resort & Spa 5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Sheraton Cesme Hotel Resort And Spa
Sheraton Cesme Hotel Cesme
Ilica Sheraton

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