We thank you Melike Hanım, Ceren Hanım, Mert Bey and Ibis Bursa Team. Clean room, Good and Kind Service was valuable for us. If we visit Bursa again, we’ll plan to be with you. 🤝 We stayed at Ibis Hotel of another city and the service was not efficient as yours. ✨
Dear Guest;
First of all, we wish you healthy and beautiful days.
Thank you for sharing your comments about your stay at ibis Bursa. Knowing the positive opinions of our guests is always of great importance to us.
We would like to state that we will share your positive comments about our services with our team. Knowing the positive opinions of our guests regarding our services, with which we aim to maximize guest satisfaction, always encourages us for new initiatives.
We would like to thank you once again for sharing your opinions about our services with us, and we would like to state that we will be happy to serve you again on your next trip.
Regards,
Levent Ergin - Front Office Manager
The hotel is in need of urgent renovations. The bathroom is in a terrible state. Water leaks from the shower. If you want eggs to your preference, its an additonal charge of 26Tl for an egg. The staff are very unhelpful as well. Will never go back!
Dear Sollyh668, Thank you for taking the time to tell us about your experience at the ibis Hotel Bursa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tamer Karaca General Manager
Nice Ambience, friendly staff and awesome comfortable and clean rooms with all amenities, nice breakfast and good dining facilities, but in Buttim Station, away from bursa city centre, thanks to GM and housekeeping staff
Dear Tareka53,
We very much appreciate your comments regarding your stay at the ibis Hotel Bursa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Tamer Karaca
General Manager
Nice Ambience, friendly staff, comfortable and clean rooms, average breakfast which need changes every 2-days in quality and variety, away from bursa city centre in buttim area, Osmangazi.. Good polit staff in a cozy atmosphere
Dear tareka53,
We very much appreciate your comments regarding your stay at the ibis Hotel Bursa.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Tamer Karaca
General Manager
This is the 4th time I have used this hotel, but I consider it unfortunately the worst visit.
Cleanliness was worse than any time, where I found the floor/tiles in the common areas are (dirty) not frequently cleaned while even the trash in the lobby was full and mounted with garbage for long hours without getting rid of it.
Showers have never been fixed as the water heating/cooling system is not stable.
The elevator seems to be cleaned only last year!!!
Room service cleaning is not also fine as I got the room with sticky parquet and I also found a hair on the towel which means the towels set might have not been renewed.
The above happens while the hotel seemed to be busy which means there is no excuse throwing failures on covid19.
Bursa is one of the best tourism attraction places in Turkey and it deserves better hotels.
I'm loyal to IBIS brand but not the one in Bursa any more.
Restaurant workers although they are hard workers but they show roughness and they need to improve their communication skills as they never showed any warm welcoming for me or to visitors who majority are forigners and may not properly understand the turkish culture.
Dear Bader,
Thank you for taking the time to tell us about your experience at the ibis Bursa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Tamer Karaca
General Manager
