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Review of Villa Defne

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Very good
4 reviews
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Overview
Villa -
5 Bedrooms, 6 Bathrooms, Sleeps 8
Kalkan, Turkish Mediterranean Coast

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
mgooding
London, United Kingdom
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Ultimately let down”
Reviewed 1 August 2013 for a stay in July 2013

Villa Defne, is on the surface a nice, large and modern villa but simple things make a big difference.

The biggest problem is the management agency, who showed little to no concern for the problems we had.

We were promised to be welcomed by the villa manager, who not only didn't show but proved very difficult to reach.

The cleaning staff only visited once which meant we had to do a great deal of daily chores ourselves from cleaning to washing the linen and clearing the bins. Not want you want on your holiday.

When the cleaners did in fact turn up - one of the 3 just sat around playing on his phone rather than clean the property. All this was further compounded when we were asked to pay additional cleaning fees after we left because the villa wasn't in a fit state!

Furthermore - the Villa is not as close to the town as you may like. It's not a 20 minute walk as described. The whole villa complex is on a hill-side area accessed only by the main motorway. A small access road goes along the coast but requires walking up to the main road then back down again adding considerable time to the walk.

Cabs are readily available but they really don't know where the villa is despite various attempts to show & describe its location.

The villa has an addition problem of being exposed on the top of the hill and we lost various items into the road over the wall when the winds got up. It also blew many of the glasses off the outside tables - which the management charged us for.

My advise - go for one of the villas attached to Beach Club Mahal or Patara Prince resort nearby.

Travelling group: Friends
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
10 Apr 2014
As the owner, I wish to reply to these comments as they tend to give a one-sided view.

Initially, I would like to apologise that the villa manager was not on hand to welcome you. There was some confusion in respect of the message I got from your booking agency and the information I passed on. Steps have been taken to ensure this will not happen again.

In respect of cleaning, it was made clear on the website you booked via that there is only a mid-week clean and final clean (most villas don’t even offer the mid-week clean), not a personal butler service and cleaner on hand to clean and prepare as you require. The booking was for a self-contained villa, not a hotel where these services are provided – but at a much greater cost.

In respect of the additional cleaning fees, this was payable as it was obvious you had had a last night party and had just left everything where you put it down. When the cleaners arrived following your departure, there was plates of food and drink left all over the terrace, plates with food on had just been pushed into the dishwasher, one on top the other and not even turned on, and piled high in the sink and on the worktops. Also, bottles had been left everywhere, both in the bedrooms and around the terraces and this all took much longer than normal to clean and clear up. Extra cleaners had to be called in because the next guests were waiting to move in, hence the additional cleaning costs involved. (I was sent photos of the way the villa had been left and in 23 years of renting properties out, I have never seen one left in such a mess. Most people leave the villa as they would leave their own property!)

I am sorry that you feel the way you do but there are other reviews of our villa on Trip Advisor under the name “Defne Villa” and these all provide 5 stars and comments like: “spectacular views, tremendous holiday”; “Absolutely amazing villa and views”; “planning our return whilst still on this holiday”; and they include complementary remarks about the cleaners and management company.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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