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“Excellent hotel”
Review of Mardan Palace

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Mardan Palace
Ranked #29 of 228 Hotels in Antalya
Certificate of Excellence
İstanbul
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent hotel”
Reviewed 4 January 2012

We went to the Mardan Palace for the New Year. Althought the hotel was very crowded, the service was super. First of all we checked-in the comfy sofas and offered drinks. Then we were taken to a spacious room with a large balcony. İt wasn't a suit, but in most of the hotels it is. The view was the largest pool in Europe with Kizkulesi(Maiden Tower) in it as a restaurant. There was free wifi inthe room too. The room was clean and tidy. The curtains, bed linens, towels are of good choice. İn the restaurant there was a variety of delicious food. The stuff was very friendly too. They were all smiling. The garden is very big with wide range of plants. I am really shocked about the bad comments. Where do these people live, in a Palace? Even if so it is same as Dolmabahce Palace. People shouldnt write bad comments to upgrade their rooms.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Nesli S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, 8 January 2017
Dear Neslis,

First of all our gratitude for your kind and full of details feedback regarding our visit to our hotel.
It is big honor for us to know that you were continually pleased by service.
Our purpose is to provide the best and memorable service to all our guests.
Thank you very much for your superb review!
We would be grateful if you consider Mardan Palace as your Turkish home and all staff of Mardan family will be more than happy to welcome you back!

Kind regards,
CRM Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 December 2011

The hotels on the drive to this hotel are fascinating and all pretty large. Then you pull up to Mardan Palace and realize that you're not in Kansas anymore. The property is magnificent and worth whatever they're charging. Check-in was done from a sofa and we were walked by a staff person to wherever we were asking about. Considering the size of the place, all of the restaurants were much better than expected. The buffet was, as we told our friends, like five star food in a buffet setting.

The only drawback was, from a westerner's standpoint, the gregarious behavior of the guests coming from behind the former Iron Curtain. There is a rule that trousers and collared shirts should be worn at dinner unless of course you happen to be an oil magnate with a prize wife, in which case you are welcome in a soccer/football jersey, shorts and flip flops. And, feel free to speak loudly on your mobile phone for everyone to hear. A small price to pay to have had the pleasure to stay here.

Room Tip: The Ottoman rooms in the Anatolia wing are worth the upgrade; makes you feel like your're in Tur...
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank michaelbtoronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, 8 January 2017
Dear michaelbtoronto,

First of all we would like to thank you for taking your time to share your review on Tripadvisor. All our staff work hard to ensure our guests enjoy their stay with us, so we are pleased to hear that you had a great holiday.
As our biggest goal is to satisfy our guests, feed backs are very important to improve our services and to offer a continuous good qualified standard.
We hope that we may welcome you back to our hotel where you have our commitment for a more enjoyable stay.
“Tekrar görüşmek üzere’’ (Hope to see you soon)

CRM Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edirne, Turkey
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 15 November 2011

I stayed two times at Mardan Palace and never had any simple bad experience. I would like to repeat again , do not worry about your stay . Dont believe the bad comments , if hotel is not at the city center , if taxi fee is expensive it doesnt mean that hotel is bad, If the drinks and extras are more expensive than others PLS NOTE THAT MARDAN PALACE IS TOTALLY DIFFERENT THAN OTHER HOTELS , quality , service , pool , staff everything is different. You can not buy the quality cheaper rates ..
I love to stay at this hotel

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
8 Thank tiye34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, 8 January 2017
Dear tiye34,

We would like to thank you for choosing our hotel for your holidays and for taking your time to share your review on Tripadvisor.
We are grateful to hear that you had a nice stay at our Resort and that and that you were satisfied with our services.
We look forward to welcome you back at Mardan Palace in the nearest future, as it would be a pleasure for us to have you as our guests once again.

Best regards,
CRM Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 November 2011

utterly maginficient property set in a grand bygone era grandeur and style and wonderfully complimented by modern day facilities,and staff who cant do enough for you especially in restaurants.
however it lacks the total luxury/ultimate experience it claims to be
we chose the full board option which i recommend strongly as food and drink prices are not for fainthearted (a glass of beer for euro 8)
the food although good was nothing special and after few days got very very repetetive
no prime cuts or prawns or fish on offer which is strange given its on seaside
the property isquiet isolated as its the last one on a long stretch where are top hotels are located,hence getting to and back from restaurants/bars etc is expensive
the hotel does not provide a shuttle to town which is quiet ridiculous as all others do provide this service
there is no entertainment program of any description so families with children please note
overall brilliant but could be purfect.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rpatwalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, 8 January 2017
Dear rpatwalia,

We are so pleased to read your review according to your visit and would like to thank you for rating Mardan Palace so highly based on your stay.
We are delighted that you enjoyed your time with.
Thank you for your lovely compliments toward our hotel.

We look forward to welcoming you back in the near future.

Best regards,
CRM Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stuttgart, Germany
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 October 2011

I had a terrible experience and chances are you will as well. The low level staff, i.e. bell hops, bar tenders, etc were great; however, the management is a DISASTER - actually, they're crooks.

Long story short - after experiencing terrible internet service in my room and being told to use the business center (a city block away) for internet and then after returning from the beach covered in sand and salt and having NO HOT WATER in my room - my experience within the first hour - I told the manger I wanted to leave. He insisted I stay because he "did not want me to leave unhappy" and he offered me an new upgraded room and said the room would free. I made absolutely sure we understood each other that he was saying the room was free. I clarified we would only have to pay for other services such as food and bar and he said yes - there was NO mistaking the terms of the offer/deal. FYI - in my new room the AC didn't work when we arrived and had to be repaired and later a fuse blew and all the power in the room went out.

As you might guess, at check out they tried to charge us for the room!!! Liars! I was furious. They tried to say it was a "misunderstanding" - but I asked, "who would misunderstand the terms of the agreement made in English? The native English speaker or the Turkish manager?" Regardless, they insisted the fault was mine and I refused to sign the credit card receipts and called American Express while standing at the counter. Thank goodness for AMEX, it's currently in dispute resolution.

Point is, there are plenty of nice places in Antalya (although Bodrum or Izmir might be better depending on what you're looking for) BUT please DO NOT STAY AT MARDAN RIP OFF - you'll thank me!!!

  • Stayed August 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
28 Thank Todd M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this review, 5 January 2017
Dear Todd M,

We would like to thank you for choosing Mardan Palace and for taking your time to share your review on Tripadvisor.
We are sad to hear that our service didn't meet your expectations.
We take our guest feedback seriously and will certainly look into the areas which needs improvement.
As it is our biggest goal to satisfy our guests and to make their stay as comfortable as possible, we hope that you give us a chance to convince you about our services.
We are inviting you to visit our hotel again, allowing us an opportunity to showcase our improved services and true Mardan Palace hospitality.

Kind regards,
CRM Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mardan Palace

Property: Mardan Palace
Address: Kundu Koyu Oteller Mevkii, Antalya 07110, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Antalya
#11 Business Hotel in Antalya
#17 Romantic Hotel in Antalya
#21 On the Beach Hotel in Antalya
#22 Spa Hotel in Antalya
#25 Family Hotel in Antalya
#28 Luxury Hotel in Antalya
Price range (per night): ₹ 12,800 - ₹ 74,665
Hotel Class:5 star — Mardan Palace 5*
Number of rooms: 560
Official Description (provided by the hotel):
On the verdant, green shores of Antalya, beautifully positioned to overlook Turkey's Mediterranean coast, a palatial hotel was built in the spirit of the grand Ottoman Sultans. Crafted for the contemporary international elite, the luxurious Mardan Palace in Lara is a chic resort which redefines the standards of Turkish hospitality. Through its innovative design features, extensive facilities and unparalleled service, it's the new luxury playground for the jet set to explore. ... more   less 
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Also Known As:
Mardan Palace Hotel Antalya
Mardan Palace Antalya

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