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“do not believe bad comments go and live this great experience”
Review of Mardan Palace

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Mardan Palace
Ranked #43 of 230 Hotels in Antalya
Certificate of Excellence
Reviewed 15 November 2011

I stayed two times at Mardan Palace and never had any simple bad experience. I would like to repeat again , do not worry about your stay . Dont believe the bad comments , if hotel is not at the city center , if taxi fee is expensive it doesnt mean that hotel is bad, If the drinks and extras are more expensive than others PLS NOTE THAT MARDAN PALACE IS TOTALLY DIFFERENT THAN OTHER HOTELS , quality , service , pool , staff everything is different. You can not buy the quality cheaper rates ..
I love to stay at this hotel

  • Stayed: August 2011, travelled as a couple
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8  Thank tiye34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 8 January 2017

Dear tiye34,

We would like to thank you for choosing our hotel for your holidays and for taking your time to share your review on Tripadvisor.
We are grateful to hear that you had a nice stay at our Resort and that and that you were satisfied with our services.
We look forward to welcome you back at Mardan Palace in the nearest future, as it would be a pleasure for us to have you as our guests once again.

Best regards,
CRM Team

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Reviewed 9 November 2011

utterly maginficient property set in a grand bygone era grandeur and style and wonderfully complimented by modern day facilities,and staff who cant do enough for you especially in restaurants.
however it lacks the total luxury/ultimate experience it claims to be
we chose the full board option which i recommend strongly as food and drink prices are not for fainthearted (a glass of beer for euro 8)
the food although good was nothing special and after few days got very very repetetive
no prime cuts or prawns or fish on offer which is strange given its on seaside
the property isquiet isolated as its the last one on a long stretch where are top hotels are located,hence getting to and back from restaurants/bars etc is expensive
the hotel does not provide a shuttle to town which is quiet ridiculous as all others do provide this service
there is no entertainment program of any description so families with children please note
overall brilliant but could be purfect.

  • Stayed: November 2011, travelled as a couple
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3  Thank rpatwalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 8 January 2017

Dear rpatwalia,

We are so pleased to read your review according to your visit and would like to thank you for rating Mardan Palace so highly based on your stay.
We are delighted that you enjoyed your time with.
Thank you for your lovely compliments toward our hotel.

We look forward to welcoming you back in the near future.

Best regards,
CRM Team

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Reviewed 23 October 2011

I had a terrible experience and chances are you will as well. The low level staff, i.e. bell hops, bar tenders, etc were great; however, the management is a DISASTER - actually, they're crooks.

Long story short - after experiencing terrible internet service in my room and being told to use the business center (a city block away) for internet and then after returning from the beach covered in sand and salt and having NO HOT WATER in my room - my experience within the first hour - I told the manger I wanted to leave. He insisted I stay because he "did not want me to leave unhappy" and he offered me an new upgraded room and said the room would free. I made absolutely sure we understood each other that he was saying the room was free. I clarified we would only have to pay for other services such as food and bar and he said yes - there was NO mistaking the terms of the offer/deal. FYI - in my new room the AC didn't work when we arrived and had to be repaired and later a fuse blew and all the power in the room went out.

As you might guess, at check out they tried to charge us for the room!!! Liars! I was furious. They tried to say it was a "misunderstanding" - but I asked, "who would misunderstand the terms of the agreement made in English? The native English speaker or the Turkish manager?" Regardless, they insisted the fault was mine and I refused to sign the credit card receipts and called American Express while standing at the counter. Thank goodness for AMEX, it's currently in dispute resolution.

Point is, there are plenty of nice places in Antalya (although Bodrum or Izmir might be better depending on what you're looking for) BUT please DO NOT STAY AT MARDAN RIP OFF - you'll thank me!!!

  • Stayed: August 2011, travelled with friends
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28  Thank Todd M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 5 January 2017

Dear Todd M,

We would like to thank you for choosing Mardan Palace and for taking your time to share your review on Tripadvisor.
We are sad to hear that our service didn't meet your expectations.
We take our guest feedback seriously and will certainly look into the areas which needs improvement.
As it is our biggest goal to satisfy our guests and to make their stay as comfortable as possible, we hope that you give us a chance to convince you about our services.
We are inviting you to visit our hotel again, allowing us an opportunity to showcase our improved services and true Mardan Palace hospitality.

Kind regards,
CRM Team

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Reviewed 12 October 2011

On receiving an email offer from Secret Escapes for this hotel on a full board plus basis we procrastinated and let the offer expire however a few days later I searched for other companies that may have the Mardan Palace on offer and found similar offer pricing at www.airflights.co.uk and others. Pricing was listed for ‘Full Board’ not ‘Full Board Plus’ so I called the company to clarify. They said that they did not know anything about the Plus so I contacted the hotel who were really helpful and replied as follows: -
“We offer all the agencies the Full Board Plus concept, so they just have not added a plus at the end. Full Board plus concept means included breakfast, lunch (Main and Italian restaurants) and dinner open buffet in the main restaurant. Unlimited non-alcoholic and local alcoholic drinks are included just with meals. When guests just arrive they get free water to the room, every day free water while turn - down service, every day fruit plate to the room, free water when guests just arrive to the pool or beach area. At 11.00- free Ayran service, 14.00- free lemonade service, 16.00- free fruit service at the pool and beach area. All bars and other a la carte restaurants are chargeable.”

So we booked a week Full Board (Plus) in a Superior Room for 2 persons including flights, baggage and private transfers at £900.00 per person. Before we travelled Guest Relations agreed to a late check out and free lunch on last day.

On arrival the reception area is very impressive and the staff were very welcoming.
Even though the room was exactly like the photos I expected a bit more so was a little disappointed at first. However on reflection it was very nice and the maid did an excellent job twice per day.

The resort facilities are fabulous and the staff were all excellent. We watched 2 films in the hotel cinema on our own, the Ten Pin Bowling and Jazz bar area are beautifully designed and the pool and beach areas are very comfortable with great pool boy and plenty of towels.

The Spa and Wellness center is 7500m2, divided in 3:
1. Free zone with several saunas, steam baths, Turkish bath, several relaxing rooms, indoor pool and fitness;
2. One zone is for chargeable treatments, massages, Thalasso and Beauty center and
3. One VIP zone with private Suites for rental.

The food in the main restaurant was consistently good with plenty of choice (English guests may miss their pork sausages, bacon and baked beans for breakfast). Lunch in the Italian restaurant (Free on Full Board) was excellent and it was nice to have waiter service. The waiters in the main restaurant seemed to have their blinkers on for 2 mornings where they completely ignored us and had to be asked for water, coffee, table clearing etc. - otherwise they were very good. Having previously read of the extortionate pricing for food and beverages at the hotel I was surprised to find pricing on a par with most 5 star resorts while the Full Board Plus concept would satisfy most people in that they need not spend another penny over the prepaid cost.

While we were there the hotel was fairly full with conferences and wedding parties but we only met 5 or so British couples while the majority of guests seemed to be Russian with a few Turkish and German guests. I was told that sometimes the hotel only has 20% occupancy.

After the Laser show one night (seating is on the grass) it went completely dark and my wife fell over the raised curb while walking toward the path. She twisted her ankle and wrist, bruised her knee and just saved herself from falling flat on her face. The excellent Guest Relations Staff ordered some ice to the room and called the nurse to reception who applied some gel and bandages. Unfortunately this hampered swimming and other excercise and was painful for a couple of days.

Overall we enjoyed our week at Mardan Palace and the facilities were good enough that a couple of stormy days did not spoil things.

Room Tip: If you want to use the Spa a lot the Anatolian Wing is above the spa so you can just take the lift i...
See more room tips
  • Stayed: October 2011, travelled as a couple
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19  Thank AlunWatkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 8 January 2017

Dear AlunWatkins,

Thank you for your beautiful review of Mardan Palace.
It is always a pleasure to hear that our guests have enjoyed their stay and have truly experienced the relaxation of the property!
We hope to welcome you back to the resort in the near future for another extraordinary stay. It was a pleasure having you as our guest!

Kind Regards,
CRM Team

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Reviewed 30 September 2011

We have stayed in this hotel for one week and it was wonderful.It is real luxury hotel that 2000kg gold is used in it!
Reception & Staff: The staff are so friendly and no request is too much for them. Also the reception people are the same. Only some of the staff should improve their English.
Room: We were in superior room in 3rd floor which was 45 m2 and it is quiet ok for 3 person.
There is also a balcony with a partial view to the sea.Bathroom is really nice with Hermes amenities.
Restaurant: Breakfast is really complete and it can fulfill any type of interest.
We have booked hotel as full board. For lunch the buffet and also the Italian restaurant in the middle of the pool is prepared for full board guests. The Italian restaurant is really nice with very good view and simple menu which is ok. Specially the sea bass is really good.
You can drink local beer or wine ( white & rose & red ) along your food as free
All the metallic items in the restaurant are made by silver and all the dishes in Italian restaurant are from Hermes.
During the dinner also there is live music in buffet restaurant.
We have not tried any other restaurant in the hotel but they are so expensive.
Pool: It is more like a lake than a pool! It is really the best pool which I have seen in any hotel.
There is very nice pool bar and also plenty of sun beds & umbrella.
Spa: 7,500 m2 spa with different type of therapies and snow room! We have tried aromatherapy and it was really good.
Night entertainment: This is the really weak point of the hotel which should be improve. Every night after the dinner time there is a water laser show and after that about one hour show. Laser show is nice but the other shows should improve.
Shopping: It is so far if you plan to go out of hotel by walk to reach any shop or restaurant. So taxi is necessary to go out. There is a good shopping mall ( Tera city ) and the cost of taxi in one way from hotel is 40 TL.

  • Stayed: August 2011, travelled with family
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11  Thank Dr-Payam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 8 January 2017

Dear Dr-Payam,
On behalf of Mardan Palace we would like to thank you for choosing our hotel and thank you for your feedback and the time you have taken to describe your impressions about your stay.
We are very happy to know that you spent fantastic holiday with us.
Thank you very much for your review and recommendation of our hotel to other Tripadvisor users.
We wish you all the best and we look forward to the opportunity to welcome you back at our hotel.

Kindest Regards,
CRM Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mardan Palace

Address: Kundu Koyu Oteller Mevkii, Antalya 07110, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Antalya
#11 Business Hotel in Antalya
#17 Romantic Hotel in Antalya
#25 Family Hotel in Antalya
#30 On the Beach Hotel in Antalya
#31 Spa Hotel in Antalya
#41 Luxury Hotel in Antalya
Price Range: ₹ 19,210 - ₹ 1,78,772 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mardan Palace 5*
Number of rooms: 560
Official Description (provided by the hotel):
On the verdant, green shores of Antalya, beautifully positioned to overlook Turkey's Mediterranean coast, a palatial hotel was built in the spirit of the grand Ottoman Sultans. Crafted for the contemporary international elite, the luxurious Mardan Palace in Lara is a chic resort which redefines the standards of Turkish hospitality. Through its innovative design features, extensive facilities and unparalleled service, it's the new luxury playground for the jet set to explore. ... more   less 
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Also Known As:
Mardan Palace Hotel Antalya
Mardan Palace Antalya

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