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“Disappointed on arrival but got better.” 3 of 5 bubbles
Review of Soviva Resort

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Soviva Resort
Ranked #23 of 33 Hotels in Port El Kantaoui
Belfast, Northern Ireland
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Disappointed on arrival but got better.”
3 of 5 bubbles Reviewed 16 April 2012

Just returned from a week at the Soviva... Not a 4 Star but if it was worked on it could easily attain this. On arrival, the lady at reception was very nice, give us the keys to our very small room, with the two kids bunks squeezed into the corner of the room. Thought we'd rush down to eat before unpacking, Well, the food that was on display looked like something from my recycle bin, I settled for some rice and my kids and wife ate some bread. After unpacking we met up with our friends who had travelled from Wales, they seemed to be also in a state of shock. We tried to hide our disappointment from the kids so grabbed a drink at the bar and went to the kids park close to the pool. After tasting our first drink, I noticed that it didn't seem to have any alcohol in it and thought maybe the barman had given us cola and forgot to put the vodka in. I went back and noticed this time that he half filled the glass with Vodka and put some coke in it. After tasting this, I still could not taste any alcohol this went on most of the day and after a couple of gallons of vodka and coke, I didn't feel as if I had had a drink at all. I spoke to other guests about this and they agreed, some had been drinking all day with no effect. Food that evening was horrendous, we ate very little. We decided after breakfast next day that we would speak to our Thomas Cook Rep as we had a welcome meeting booked. Breakfast that morning consisted of an egg type goo with sausages that looked as if they had been pulled out of the bin from the night before. The bread was ok so we managed some of that, I got some orange juice for the kids, it had a strange colour and had loads of sediment at the bottom and around the top of the glass. I decided not to let my kids drink it as it looked like waste from a nuclear power station and was glowing bright orange, i'm sure I could have used it as a lamp in the evening. We went to the meeting and there were other people with complaints however after speaking to our Rep she promised to speak to the manager of the Hotel about the food and drinks. Although not much changed that day which was the Monday, the very next day that we went down for breakfast, it was like we had entered a different Hotel. There was a guy making fresh omlette and pancakes, the meat dishes looked and tasted much better and there was plenty of choice for all. Later we went to the bar and they had "Real Diet Coke" instead of the syrupy goo they had been puting into the drinks and the drinks had alcohol. From that day which was day three for us, we went on to enjoy the rest of the Holiday. Even though the entertainment wasn't great we had a laugh anyway, the animation team do their best with what little tools they have.
When you arrive you will be hassled by a boat cruise salesman his prices vary and he can be haggled with, as can most of the things on sale in Tunisia. We ended up getting a good deal and went on the pirate boat, we really enjoyed it although the food which was shown on the salesman's brochure was nothing like what we were actually served although I would have gone even if there was no food. There is a guy who sells Camel rides too however if you go out of the back gate of the Soviva turn right and about 300 meters turn left to the beach you will find another guy selling the same rides for a lot less. Don't pay in advance for a trip the next day.. tell him to meet you at the front of the Hotel and pay him just before the carriage arrives. By the Way the Camel rides are great too. All in all the people we met there, all of the staff of the Soviva were very nice, the week was not a complete disaster and I would go back again to Tunisia and if I got it for a reasonable price i'd stay again at the Soviva. I think Thomas Cook could pay more to the Hotel per person to help get this complex up to the level that it deserves.

Room Tip: Rooms are small with steel bunks for kids. If you are with kids, it may be better to stay in the mai...
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  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Mark_&_Kasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (308)
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English first
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 16 April 2012

where do i start, im just back on sunday the 15th april from SOVIVA resort and im disgusted first of all we were put in a dirty room above a restraunt facing the main street and had to listen till music blasting till 2am then you hear all the traffic and dogs barking on day 2 we move to another dirty room at the back of the building which was more quiet, at breakfast we went to get fresh orange juice which you then get told you have to PAY for ??? Puzzled as it is supposed to be an all inclusive holiday we were quickly made aware that you also have to pay for WATER and ICECREAM !!!! Day 3 my daughter wanted to go to the Kids Club so we went and i left her with 4 other kids colouring in and went back to see her 20 mins later and im glad i did as she was breaking her heart crying as no1 would play with her and i could clearly here standing at the door the other kids picking on her so when i enter the room i find the guy who was supposed to be watching the kids sitting back with his feet up WATCHING THE BULLYING !!!!! Disgusted i took my daughter away and told her she would never have to go back and was speaking to other mothers when i was informed another mother took her children round and there was noone whatching the kids and then the same guy wandered in after 20 mins ! If she hadnt stayed with all the children who she didnt even know anything could have happened as it was situated under the big waterslide next to the DEEP end of the pool ! Im totally disgusted and am contacting THOMAS COOK aswell !!!!STAY AWAY from this DIVE !! !!

  • Stayed April 2012
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank jen24mcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Port El Kantaoui hotels

Herne Bay
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 14 April 2012

We stayed at this hotel last year in June 2011. We were worried as we booked this hotel at the begining of the year when the trouble started out in Tunisia. However we wern't to worry atall. The hotel staff are mainly friendly couple of waiters that weren't soo but hay you get that in this country!!! Its a very poor country with the waiters working for £5 a day. So at the end of the holiday we made sure we gave them a tip. Also the cleaners they cleaned the rooms and did a good job.
The amination team at the hotel were lovely too. The entertainment was typital silly shows and great for the kids. They work hard all day with games by the pool too. The only thing we found was at weekends the staff familys would be at the hotel and take over.
The food we didn't have any issues with, yes its mainley same everyday chips, pasta, rice but was good food and we never had any trouble after eating it. The only thing was no ice cream! Kids did complain abit you had to pay for it and wasn't cheap. beacause its imported its not inc. You must go to the omelette man at breakfast. he makes the best omelette i have even eaten. Was a lovely man.
With the money you must take english out there and change it up at the reception. I would say thou all change up what you need for the day, as when you come home you can't bring it back with you and have to leave it at the airport. The money isn't allowed out of the country.
The beach close by wasn't great bit dirty, but was nice to go down they once to experiance it. The local town was about a 15minute walk, we only went once as found you are containley say no to the locals trying to get you into there shop. We mainley shopped at the local supermarket down road which is all priced up and hassle free shopping. Its important i fill too too go to the welcome meeting as the reps will tell you more and which parts to aviod.
Also last thing we did a camel ride with the men walking around by the pool. Now the reps say dont go with them, but they are much cheaper and we had a lovely trip. Very friendly and we saved a bit too.
All in all what we paid for the trip £1100 for a family of 4 for week you couldnt complain.
We had fun and would return.

  • Stayed June 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BWhit16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
northumberland
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 13 April 2012

Had t beat time, done good by us couples but even better for families

  • Stayed June 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank emma-batista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belfast
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 10 April 2012

Have just returned from a week in hotel soviva(aprii 2012). was advised by thomas cook to book this hotel and have to say all my complaints are aimed at them and not at the actual hotel. staff were friendly and hotel was clean it wasnt as bad as i expected after reading reviews but is definitely not a four star hotel. The entertainment team were great and nothing was too much trouble for any of the staff however Thomas cook had booked us bunk beds for a 13 year old who we paid an adult price for. Staff were surprised at this and straight away upgraded our room before we even saw it.The food was hot and well prepared but was very boring as they repeated the same thing over again.The hotel is dated and water in pool is too cold to go in (this is the case all year according to the rep) the view from the room was wasteland/buliding site, the private beach was a five minute walk down a dusty alley and there was nothing at all to do. Thomas cook were only interested in selling your excursions which you have no choice but to do if you dont want to die of boredom!!The nearby port is nice but small and really the only place to go if you want to get out of the hotel. We took taxis to Sousse and Monastir which had markets but really nothing else worth seeing. If you are happy to sit by the pool all day and eat in every day then you may enjoy this hotel but to be honest Iam quite shocked at Thomas cook recommending this hotel or resort. it is definatley not a resort to go to if you are females on your own btw ason the rare occassion i went out without my husband i was hassled and felt uncomfortable. We have gone to ibiza, tenerife, lanzarote etc with Thomson and never would they have recommended a resort like this. This is the second time we have booked with Thomas cook and been disappointed. Would never book with Thomas cook again or return to Tunisia no matter how cheap a deal is on offer!!! The best way to describe the whole holiday was everything was half done and nothing was quite right.

  • Stayed April 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank joanna m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Soviva Resort

Property: Soviva Resort
Address: El Kantaoui Hammam Sousse | Port El Kantaoui, Port El Kantaoui 4089, Tunisia
Region: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Port El Kantaoui
#17 On the Beach Hotel in Port El Kantaoui
Price range (per night): ₹ 2,083 - ₹ 5,444
Hotel Class:3.5 star — Soviva Resort 3.5*
Number of rooms: 522
Also Known As:
Soviva Hotel Port El Kantaoui

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