Just returned from a week at the Soviva... Not a 4 Star but if it was worked on it could easily attain this. On arrival, the lady at reception was very nice, give us the keys to our very small room, with the two kids bunks squeezed into the corner of the room. Thought we'd rush down to eat before unpacking, Well, the food that was on display looked like something from my recycle bin, I settled for some rice and my kids and wife ate some bread. After unpacking we met up with our friends who had travelled from Wales, they seemed to be also in a state of shock. We tried to hide our disappointment from the kids so grabbed a drink at the bar and went to the kids park close to the pool. After tasting our first drink, I noticed that it didn't seem to have any alcohol in it and thought maybe the barman had given us cola and forgot to put the vodka in. I went back and noticed this time that he half filled the glass with Vodka and put some coke in it. After tasting this, I still could not taste any alcohol this went on most of the day and after a couple of gallons of vodka and coke, I didn't feel as if I had had a drink at all. I spoke to other guests about this and they agreed, some had been drinking all day with no effect. Food that evening was horrendous, we ate very little. We decided after breakfast next day that we would speak to our Thomas Cook Rep as we had a welcome meeting booked. Breakfast that morning consisted of an egg type goo with sausages that looked as if they had been pulled out of the bin from the night before. The bread was ok so we managed some of that, I got some orange juice for the kids, it had a strange colour and had loads of sediment at the bottom and around the top of the glass. I decided not to let my kids drink it as it looked like waste from a nuclear power station and was glowing bright orange, i'm sure I could have used it as a lamp in the evening. We went to the meeting and there were other people with complaints however after speaking to our Rep she promised to speak to the manager of the Hotel about the food and drinks. Although not much changed that day which was the Monday, the very next day that we went down for breakfast, it was like we had entered a different Hotel. There was a guy making fresh omlette and pancakes, the meat dishes looked and tasted much better and there was plenty of choice for all. Later we went to the bar and they had "Real Diet Coke" instead of the syrupy goo they had been puting into the drinks and the drinks had alcohol. From that day which was day three for us, we went on to enjoy the rest of the Holiday. Even though the entertainment wasn't great we had a laugh anyway, the animation team do their best with what little tools they have.
When you arrive you will be hassled by a boat cruise salesman his prices vary and he can be haggled with, as can most of the things on sale in Tunisia. We ended up getting a good deal and went on the pirate boat, we really enjoyed it although the food which was shown on the salesman's brochure was nothing like what we were actually served although I would have gone even if there was no food. There is a guy who sells Camel rides too however if you go out of the back gate of the Soviva turn right and about 300 meters turn left to the beach you will find another guy selling the same rides for a lot less. Don't pay in advance for a trip the next day.. tell him to meet you at the front of the Hotel and pay him just before the carriage arrives. By the Way the Camel rides are great too. All in all the people we met there, all of the staff of the Soviva were very nice, the week was not a complete disaster and I would go back again to Tunisia and if I got it for a reasonable price i'd stay again at the Soviva. I think Thomas Cook could pay more to the Hotel per person to help get this complex up to the level that it deserves.
- Also Known As:
- Soviva Hotel Port El Kantaoui